The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco, 2 blocks from the Powell Street cable car.
Pros: Bed and quietness Cons: Location not the best, but it is San Francisco...
Pros: Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks.Cons: A little worn, coffeemaker inroom,
THE OLD DAYS Pros: Rooms were small but clean. Hotel was well kept for its age. Cons: Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Hotel with Great AtmospherePros: The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Great hotel if fading a bitPros: This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Cons: Sadly, maintenance has waned since the hotel was sold to an investment company.
Pros: Quiet with access to the theater district, Union Square and fine diningCons: Bathroom a little small
great location, okay hotelPros: Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpfulCons: Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
I loved it!Pros: I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Serrano hotel Pros: Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Cons: Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Everyone was very cordial and that is exceedingly important to me.Cons:
The lukewarm/cold complimentary coffee served the days I was at the hotel.
Revival of the 40-50 in San franPros: Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity.Cons: It was perfect really!
Pretty Old Building, But the Comfort Level is Meh.Pros: I really liked the architecture and our bellhop/concierge (they play double duty) was really nice.Cons: The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.