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El Capitan Hotel

2361 Mission Street, San Francisco, CA, United States
+1 415 695 1597

RM 228+

Overall guest ratings

4.8/10 OK
Based on 933 reviews

Review highlights

  • 7.0
  • 6.9
  • 4.7
  • 3.1

Nearby

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    About

    Located in Mission District, this hotel is within 2 mi (3 km) of U.S. Mint, Louise Davies Symphony Hall, and Asian Art Museum of San Francisco. Union Square and Twin Peaks are also within 3 mi (5 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Parking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • ATM on-site
    • Business centre
    • Concierge service
    • Night club
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    4.8 OK
    Based on 933 reviews
    • 7.0 "Internet works."
    • 6.9 "Location is acceptable."
      6.3 "Average proximity to the city centre, said 63%."
      6.3 "Reasonably accessible by car, said 63%."
    • 5.0 "Food is average."
    • 4.7 "Service is below average."
      4.5 "55% indicated the reception staff was not good."
      0.9 "Bad housekeeping, according to 91%."
      1.8 "82% didn't like the management."
    • 3.1 "Awful breakfast."
    • 2.9 "Awful rooms."
      1.5 "85% complained about the bathroom."
      3.1 "69% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      4.5 "55% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      0.4 "96% had problems with the shower."
      2.9 "71% said rooms were small."
      1.7 "For 83%, the rooms looked old."
      0.0 "Air conditioning was criticized by 100%."
      2.0 "80% found problems with the furniture."
      0.0 "100% criticized the small bathroom."
      3.3 "67% were unsatisfied with the kitchenette."
    • 2.8 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      1.7 "83% thought it was rather dirty."
    • 2.2 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
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    Overall rating

    5.0 OK
    Based on 615 reviews
    • 7.1 "High value."
    • 7.0 "Internet works."
    • 6.7 "Location is acceptable."
    • 4.4 "Service is below average."
      4.7 "53% indicated the reception staff was not good."
    • 4.2 "Disappointing food."
    • 3.4 "Breakfast is below average."
    • 3.0 "Awful rooms."
      1.8 "82% complained about the bathroom."
      2.8 "72% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
      4.3 "57% didn't like the uncomfortable beds."
      0.6 "94% had problems with the shower."
      0.7 "93% thought they were poorly maintained."
      3.0 "70% said rooms were small."
      1.9 "For 81%, the rooms looked old."
      0.0 "Air conditioning was criticized by 100%."
    • 2.6 "Generally quite dirty."
      2.8 "72% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
      1.7 "83% thought it was rather dirty."
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    Overall rating

    4.0 Mediocre
    Based on 74 reviews
    • 6.6 "Location is acceptable."
    • 4.7 "Service is below average."
    • 3.4 "Not very comfortable."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
    • 2.7 "Awful rooms."
      3.2 "68% said rooms were dirty."
      1.6 "84% complained about the bathroom."

    Overall rating

    5.4 OK
    Based on 242 reviews
    • 7.2 "Internet works."
      7.1 "71% said the wifi quality was great."
    • 7.0 "Good location."
    • 6.7 "Average value."
    • 5.2 "Service is ok."
      5.7 "Only 57% found the staff to be friendly enough."
    • 3.2 "Awful rooms."
      1.5 "85% complained about the bathroom."
      3.0 "70% said rooms were dirty."
      4.3 "57% didn't like the uncomfortable beds."
      3.6 "64% said rooms were small."
      1.2 "88% said the bathroom was dirty."
      0.5 "95% thought they were poorly maintained."
    • 2.8 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
    • 2.5 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
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