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Location for business is good. That's it! The bathroom was yucky. In fact I did not use it..it was that bad. A/c was noisy. The hotel has again gone to the dogs over the years. I would not ever stay here again being on the main street it's is noisy and I am sure in this day and age they can make the rooms quiter.
So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!! You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......
The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!! nothing
This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:) Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......
Great Location, staff and breakfast! Look oudated, the bed needs replacement and the shower was terrible...
Great location, extremely helpful and friendly staff. Just around the corner from all the shops and boutiques on Main street. Lots of stairs. Not a problem for us, but if you have any physical disabilities this is probably not the best choice.
It Was A Very Nice Hotel..I Would Recommend It To Anybody The Location Is Horibble
What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun. What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.
Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town. Rooms were a bit outdated and there are no elevators to the top floors.
Ran out of water while taking showers multiple times
I liked that the hotel was close to the airport and had everything. It's close to downtown and shopping as well The hotel restaurant and bar are a bit over priced and mostly American food. I was also checked into a room that was already occupied but it was quickly resolved.
Perfect location, beautiful beach front, close to the airport (you could literally walk there from the hotel) staff was friendly. Food and drink were definitely over priced but that's to be expected I guess because everything there has to be imported... Love this place and would definitely go back! The pillows and bedding weren't very comfortable, U fortunately we didn't get a restful good night sleep any night we were there, but everything else was great!!
Beach location, facilities, beachfront rooms, proximity to airport Cleanliness of bathroom, tired looking rooms in dire need of light and airy updates
Paul welcomed me every morning for breakfast at the restaurant. Smiles all around. Big sand beach that even had a place for a novice snorkelers to see exotic fish without being terrified. Crystal clear water. John set me up with trips and cabs. Even made sure I didn't get taken advantage of. I forgot and left my safe open, with money and potent pain meds, they cleaned my room and to my surprise nothing was stolen. Florentina was the cleaner and I was left feeling secure and safe in my room. I can't say enough about the staff. I really felt at home. Beautiful beaches, sunsets, beach bar parties. Will definitely go back again. I'm not kidding I'm telling everyone I know. Spirit airlines
Nice rooms friendly service. Great Beach!
The location is not very safe! As I was sitting on my 1st floor balcony a man came up to me after dark wanting me to let him use my cell phone. He had to be told numerous times NO!! He waited on my husband to go in the room before he came over and ask me!! It was very scarybecause it was very dark and not lit well at all! Then when I was checking out that morning the forensic police officers were there to investigate a burglary they had the night of our stay! If you are considering staying at this property I would definitely reconsider! As it did not seem safe at all! It was not.a safe area. The cost to stay at this property is s RIP off!
I enjoyed the overall experience at the Emerald Beach resort but the rooms and the property as a whole needs to be updated. It was clean and the staff was friendly and helpful and I especially enjoyed the quality inn location of the beach. It's proximity to the airport was a little disappointing but not overbearing. I would definitely stay there again but they had to straighten out the bill for me because the price did not match what I booked on kayak The locals on Saint Thomas that inhabit the island are not very friendly in general. I really think they do not like tourists or Caucasian people at all And there were many lovely experiences I had with people there but you know who the locals are and you can tell that they really have a resentment. But as for the staff at the Emerald Beach they were lovely
It was a nice hotel. The staff was great! Needs a little updating in the rooms, but they were very clean. The food was also delicious. I would stay there again.
Loved the beach location and closeness to airport - we walked. Loved the cool tropical gardens and plushness of surroundings despite a drought. Loved the refreshing pool after being on the beach with the waterfall. Setting of restaurant is beautiful. Rooms and beds extremely comfortable and views are spectacular. Staff was very friendly and informative. The shower ran out of water while I was in it. The quality of the food was okay but overpriced. Wine was way out of line expense wise.
An easy walk to the airport Resturant was closed for remodeling
Location, just a half mile from the airport. The ocean view from the villas was amazing. There was a convenient on-site, open-air restaurant. Staff was very friendly and helpful. The villas are a bit run down and are in need of an overhaul. The breakfast buffet is really not very good and way overpriced. But the drinks at the restaurant were great! If stay there again.
Great staff. Grear location. Great beach. The Hotel is a little bit outdated and needs renovations.
the location is great if you like the beach. And the food is good.
Great staff. Great beach. Good food and drinks. The rooms were nice and clean. We really enjoyed our stay and would return again.
The beachfront location was outstanding. The staff were friendly and welcoming. The room was fairly Spartan. The bed was uncomfortable. The water from all the taps was brown with rust. The air conditioning unit worked, but it sounded like a turbo prop was touching down in our room.
The location has a restaurant/bar on site... it had food and alcohol. Man made beach (no actual swimming access at this location). AC worked well. Stayed in a 'cabin', had my own porch with two chairs. Right next to airport, planes very loud. Wifi was lackluster in broadcast capabilities (here for work, needed wifi). Coffee maker in room didn't work. Paint was peeling on one of the walls, probably from constant humidity. TV was fairly beat up, looked like someone used bleach to clean the screen at some point. The room was OK, but just OK.
The cottage room was nice and clean, no issues The restaurant had very poor service. I was so upset because I never got my food and the rest of my group had finished I left without eating dinner and could not sleep all night.
Hotel was excellent!!! Booked this through here which directed me to Priceline who held my $$ on a "credit hold" & I had to pay at hotel again upon check out. Guess Priceline has been doing this. I have since paid twice for this hotel and still waiting on Priceline to settle this. BTW the price with Priceline was much higher than what I paid directly on hotel lobby. SMH Shame on you Priceline.
The hotel ia conveniently located. Considering how close it was to the airport there was no loud noise or difficulty sleeping. Rooms are clean but housekeeping only came once during a three day stay. Staff are ok. Ringing the front desk was useless most times aa no one answered. I've stayed several times at bluebeards castle for 30 more so this was on the expensive side for the value. In all, if i was in a bind like this time id return but not before looking for some where nicer first.
Located close to airport. Lovely dockside restaurant and swim area. Large balcony off of the room with beautiful view of the bay. Rooms are small.
Convenient to airport, nice view from patio on second floor, clean bathroom Water leaked on me in the night from a crack in the ceiling, AC never cooled room down, shower was either ice cold or hot - difficulty in getting regular temp, terrible pillows, staff never answered phone
The staff was very helpful; we arrived early and couldn't check in yet but wanted to go into town and they allowed us to keep our bag there in a locked room until we could check in. We returned a little before the check-in time which was 4 p.m. and they allowed us to check in early which was nice. The pool is fine for what we needed and although the hotel was on the side of a hill, they did set up a little beach area. If you want to go to a real sandy beach, which we did, they have a shuttle that goes to the Best Western Plus across the bay and they had a great beach and slightly better pool. The ocean side bistro was awesome! We did not expect to get great food there but were tired and didn't want to go back into town but it exceeded our expectations. Get the Jerk Chicken Sandwich! Another huge plus is the front desk gave us a voucher for a free rum punch at the bar and since there were two of us actually gave us two without us having to ask. If you don't plan on being in your room much on your vacation or just need somewhere to stay overnight while waiting on a flight or cruise to leave, I would highly recommend this place. And the other reviews weren't kidding about the five minute walk to the airport! It's a hill that you have to trek up but really not bad to avoid paying for a cab. The "beach" area is really just some sand in a concrete enclosure thing with some chairs. Might be okay if you don't actually want to get in the water but we did. The bathroom had some mixed signals, it had a nice updated walk in shower (the hot water knob was messed up on ours so we thought we didn't have hot water at first but got it working) but an outdated pedestal sink. I like to have a countertop to set my things on in the bathroom so this was not a plus to me. At breakfast the wait staff seemed bothered that we were there (we were the only ones in the restaurant and granted it was 20 minutes before they closed but I only wanted yogurt!) and the food was pretty overpriced, but I think that's pretty consistent with the Virgin islands as a whole.
Lunch is only available at sister hotel
The proximity to the airport was great you could walk to your hotel room; however it was somewhat secluded from local amenities such as shop, night life and dinning. But a five min cab ride inexpensive. Better plumping, all water had to be shut down for temporary servicing but was back up with then an hour. Overall I would stay here again if I visit St. Thomas. Great hospitality amongst the staff and employees.
The location and price can't be beat Well...the bed was a full size and very uncomfortable. When you moved around or got up of the bed you could hear the springs go 'sproing'! We kept looking to see if they popped out! The bathroom was miniscule...no shampoo, no washclothes or hand towel
Great location, room was clean Stairs, stairs, stairs, stairs. Lugging a heavy suitcase up to the top level left me breathless and sweaty. Im strong and healthy and still found it a challenge.
The location was great. Easy access to shopping district. Staff was nice and helpful. The towels weren't so clean but good thing I brought my own. Didn't like that the hotel was open on the middle so when it rain the steps and everything got wet which could be dangerous if you're leaving your room. No elevators.
front desk lady was nice. The courtyard smelled like cat urine, there were no phones in room to call taxi, there were holes in walls between rooms, gaps around air conditioning, ran out of small amount of toilet paper that was in bathroom and no one available to get more from, etc
It was clean and the air conditioning worked. Walk to downtown Charlotte Almalie. It was very old, outdated and need renovations. The neighborhood was kind of edgy.
location was ok but neighborhood a bit sketchy. staff was super friendly. took me to airport. super nice people. no problems with that. well....sheets were dirty (hair), shower didnt really work and drain clogged. just sort of dirty. look, i didnt want to spend much cause it was a layover for me. i took the money that i would have spent at an upgrade place and spent it on beer and food down at Pi Hole!
Friendly staff Hard to find the first time. (Easy after that - North at the footbridge over Veteran's Highway; immediate right; then a left up the hill at "Quantum Sails" sign)