Overview

Mercure Queenstown Resort
Best Housekeeping Staff

Sainsbury Road, Queenstown 9300, New Zealand
+64 3442 6600

RM 536+

Overall guest ratings

8.2/10 Excellent
Based on 1,238 reviews

Review highlights

  • 9.1
  • 7.7
  • 7.5
  • 6.9

Good to know

  • Spacious rooms
  • Great view

Nearby

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    About

    Situated on a unique vantage point with breath-taking, majestic views over Lake Wakatipu and the Remarkable's Mountain range. 148 guest rooms with either spectacular Lake or relaxing Garden views. Facilities include a seasonal swimming pool, spa pool, sauna, gymnasium and a sports storage room. Enjoy atrium views and superb cuisine at Vista Restaurant. Relax in the Lounge Bar for coffees, tapas and beverages. Three meeting rooms with natural light and views. Family friendly, free car parking.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • Skiing
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Air-conditioned
    • Coffee shop
    • Laundry facilities
    • No smoking
    • Cable or satellite TV
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Ski shuttle (surcharge)
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    Based on 1,238 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      8.9 "Housekeeping was great, according to 89%."
      7.8 "78% found the restaurant service to be one of the best."
      10.0 "Management was excellent, said 100%."
    • 7.7 "High comfort."
      8.2 "82% said the beds were comfortable."
      7.6 "76% thought rooms were spacious."
    • 7.5 "Nice rooms."
      9.8 "98% thought the view was good."
      8.2 "82% said the beds were comfortable."
      7.6 "76% thought rooms were spacious."
    • 7.3 "Good breakfast."
      8.9 "89% were happy with the price of the breakfast."
    • 7.3 "Tasty food."
    • 6.9 "Location is acceptable."
      5.7 "Average proximity to the city centre, said 57%."
      6.7 "Reasonably accessible by car, said 67%."
    • 5.5 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.2 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 680 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 7.3 "Good location."
    • 7.2 "Good breakfast."
    • 7.2 "Nice rooms."
      9.8 "98% thought the view was good."
      7.8 "78% said the beds were comfortable."
      7.4 "74% thought rooms were spacious."
    • 6.9 "Average value."
    • 4.9 "Wellness & sports facilities were not very nice."
      4.1 "59% didn't like the fitness area."
    • 3.9 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 445 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 7.9 "Nice rooms."
      9.8 "98% thought the view was good."
      8.2 "82% said the beds were comfortable."
      7.6 "76% thought rooms were spacious."
    • 7.3 "Good breakfast."
    • 6.9 "Average value."
      5.4 "54% thought it was adequately priced."
    • 6.9 "Location is acceptable."
      5.4 "Average proximity to the city centre, said 54%."
    • 5.9 "Pool is mediocre."
    • 4.0 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 111 reviews
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.9 "High comfort."
      8.2 "82% said the beds were comfortable."
      7.9 "79% thought rooms were spacious."
    • 7.4 "Tasty food."
    • 7.3 "Nice rooms."
      9.8 "98% thought the view was good."
      8.2 "82% said the beds were comfortable."
      7.9 "79% thought rooms were spacious."
    • 7.0 "High value."
    • 6.8 "Location is acceptable."
    • 4.7 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 4.3 "Internet is poor."
      2.9 "71% said the wifi quality was bad."
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    Good to know
    "Spacious rooms"
    "Great view"
    data provided by TrustYou

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