Overview

Hotel Puerto de la Cruz

Avda. Marqués de Villanueva del Prado, 38400 Puerto de la Cruz, Canary Islands, Spain
+34 922 384 011

RM 241+

Overall guest ratings

7.8/10 Good
Based on 1,279 reviews

Review highlights

  • 8.9
  • 8.6
  • 6.6
  • 4.5

Good to know

  • Clean rooms
  • Friendly service

Nearby

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    About

    When you stay at Hotel Puerto de la Cruz, you'll be within a 10-minute drive of Loro Park. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at La Palma, which serves international cuisine and is open for breakfast, lunch, and dinner. 2 bars/lounges and a poolside bar are other highlights at this upscale hotel, and rooms offer balconies and minibars.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Wi-Fi
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Fitness centre
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry service
    • Indoor pool
    • Steam room
    • Washer/dryer available in-room
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
    • Linens
    • Towels
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 1,279 reviews
    • 8.9 "Generally very clean."
      8.8 "88% said rooms were clean."
      9.9 "99% thought it was clean."
      8.9 "Clean pool, said 89%."
      9.2 "92% said the bathroom was clean."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      7.4 "74% said the recreation staff was great."
      7.3 "73% said the reception staff was great."
      7.6 "76% found the restaurant service to be one of the best."
      7.6 "Housekeeping was great, according to 76%."
      9.7 "97% were happy with the room service."
      10.0 "100% were happy with the shuttle service."
      9.0 "90% said the booking process went smoothly."
    • 8.4 "Location is great."
      7.8 "78% appreciated the closeness to the beach."
      8.4 "City centre within easy reach, said 84%."
      9.5 "95% liked the proximity to shopping."
      7.3 "Easily accessible by car, said 73%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      8.0 "80% enjoyed the restaurants & bars nearby."
    • 7.6 "Good breakfast."
    • 6.7 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
      5.6 "Side dishes were satisfying, according to only 56%."
      6.9 "The price was ok for 69%."
    • 6.6 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
      5.6 "Only 56% thought the shower was ok."
      5.0 "50% thought the kitchenette was ok."
    • 4.5 "Bar is not good."
      4.8 "Alcoholic drinks were awful, according to 52%."
    • 4.1 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      3.5 "65% didn't like the unstylish hotel."
      3.8 "62% criticized the plain hotel."
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    Overall rating

    8.0 Good
    Based on 1,023 reviews
    • 8.9 "Generally very clean."
      8.8 "88% said rooms were clean."
      9.9 "99% thought it was clean."
      8.9 "Clean pool, said 89%."
      9.0 "90% said the bathroom was clean."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      7.5 "75% said the recreation staff was great."
      7.4 "74% said the reception staff was great."
      7.4 "74% found the restaurant service to be one of the best."
      7.7 "Housekeeping was great, according to 77%."
      10.0 "100% were happy with the shuttle service."
      9.6 "96% were happy with the room service."
    • 8.6 "Location is great."
      7.8 "78% appreciated the closeness to the beach."
      9.6 "96% liked the proximity to shopping."
      8.5 "City centre within easy reach, said 85%."
      7.4 "Easily accessible by car, said 74%."
      8.9 "89% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought parking was inexpensive."
    • 7.6 "Good breakfast."
    • 6.6 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 6.6 "Food is average."
      6.0 "Only 60% were satisfied with the menu."
      5.5 "Side dishes were satisfying, according to only 55%."
    • 4.4 "Bar is not good."
      4.7 "Alcoholic drinks were awful, according to 53%."
    • 3.9 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 3.6 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      3.1 "69% criticized the plain hotel."
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    Overall rating

    7.7 Good
    Based on 191 reviews
    • 8.9 "Generally very clean."
      8.7 "87% said rooms were clean."
      9.9 "99% thought it was clean."
      8.9 "Clean pool, said 89%."
    • 8.6 "Location is great."
      8.0 "80% appreciated the closeness to the beach."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.1 "71% said the recreation staff was great."
      8.3 "83% thought the service was very professional."
      7.3 "73% said the reception staff was great."
    • 7.7 "Good breakfast."
    • 7.1 "Good pool."
      8.9 "Clean pool, said 89%."
    • 6.5 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
    • 6.2 "Rooms are ok."
      7.0 "70% thought rooms were spacious."
      5.8 "Beds were acceptable for 58%."
    • 4.3 "Internet is poor."
    • 3.8 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
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    Overall rating

    8.5 Excellent
    Based on 63 reviews
    • 9.1 "Perfectly clean."
      9.9 "99% thought it was clean."
      9.0 "90% said rooms were clean."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.9 "79% found the restaurant service to be one of the best."
    • 8.6 "Location is great."
    • 7.3 "Tasty food."
    • 6.9 "Rooms are ok."
    • 6.4 "Average value."
    • 4.2 "Internet is poor."
    • 4.1 "Vibe wasn't good."
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    Good to know
    "Clean rooms"
    "Friendly service"
    data provided by TrustYou

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