The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
no chairs in the lobby - nowhere to sit whilst waiting.
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
i like the staff way to deal with custoumers and facilitiesof hotels
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
Everything was amaizing Nothing at all.
The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
the place & the design of the rooms the insects
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
The hotel has a nice combination of accomidation, shopping and Theme park
every thing was very good(venue, service,...etc) nothing all good
Not really have any likings Room furnitures are abit old they should have refurnish regularly
easy access to she shops the room aircon is warm although it was set to the lowest temperature.
The is a negative reply. The first room allocated to us has dirty toilet bowl. The second room the flash does not work well. the water ran non stop. It was fixed however after a long delay. But overall the hotel is fine.
Nothing. Their Front Office male staff.
Generally well kept/maintained. The upkeep of the facilities in the room should be monitored; eg the inroom safe was not working. Next, the pricing for booking on the internet should be lower than that of a walk-in customer; otherwise what's the use of booking on the internet ???? I was really disappointed that the price was similar for someone who did not make a booking !!!
Premier lounge with excellent staff. Very attentive and had a personal touch.
big swimming pool. my kids like it
I like it so much when the hotel upgraded my room from superior to premier with no change in rate. Checking in was a brisk, no long ques eventhough it was fully booked. Nothing because I find my stay at Concorde Shah Alam a very pleasant one.
The Check-out time is more flexible and front desk staff are friendly and helpful.Our request for extra blankets and pillows are fullfilled . Everything seem ok for us.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
big room, fast internet... the hotel is under decor....it is dusty....
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
The hotel room is huge and comfort..
The room is clean and comfortable. The hotel sign board can't be seen from outside. Guest have to call in to find out where is the Hotel which is actually inside the shopping complex.
services & attitudes of the hotel staff is extremely impressed me during my 3 nights stay there. First, the TV set of the room is very poor. I did ask for the hotel maintainance staff's help twice during a 3 nights stay. Besides, I couldn't sleep well due to the noise from the lounge. I really suffered a bad sleep for the 3 nights stay. The noise was last til 1 am, which caused me couldn't have a good sleep during the stay.
Pleasant, modern hotel. Slow lifts.
the service the treatment of the staff to me was very good they made feel like I am special
Please write at least 15 words
The hotel is very accessible to big mall which makes it easy to shop and buy things. Its very far from the airport.
Convenince to do shopping None
The room is spacious and clean After adding in taxes, it work out to be slightly more expensive
Big comfortable beds. Clean room. The topping up of toiletries seem rather erratic. Sometimes they put one toothbrush for a room for 2, and sometimes, they don't put in any. The website mentioned 2 queen bed in a deluxe double room. However, they are actually 2 twin beds.
hitech, computer control TV programs the hotel charges is misleading, i thought the rome rate is nett but when i check in the cashier attent to me say i have to pay extra 10% services charges and 5% govt tax which is very misleading to me, bec. the booking list says service charges and VAT is included. i had an arguement with the cashier & finally she discounted for me
The bed is very comfortable. The staff doesn't looks active,sincere and professional.
Near to a mall None
good enetrance and reception area, and varaities of breakfast poor swimming pool and room furnuture
Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently. No
Quiet and relaxing. House keeping - short of tissue papers and no coffee spoon.
nice sky bar and swimming pool. buffet breakfast close at 10am and i and my family walk in about 9.45am and pay for the bill only your staff toeld me is up to 10am and request me and my family take more food before the staff start take away the food....this is very bad impression for me as a first time staying at Best Western. the food also lousy....
Staff were very helpful and friendly
Location, close to KL and PJ. Rooms
the spacious of it's room and bathroom
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
service provided,friendly staff
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
Convenience for my friends No
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
I liked everything there I will never hesitate to go thier again no everything was great
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
satys on the villa onlllllly nothing
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
every things little expensive
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
romantic and no noise wich is perfect for honeymoon
every thing in villa.. its like haven, specially the swimming pool.
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.