Good to know
|Value for money||7.8|
|Distance to city centre||5.7 km|
|Distance to airport||45.0 km|
|"Very nice staff, always pleasant and helpful."||(in 46 reviews)|
|"Food was very good to excellent--"||(in 52 reviews)|
|"A lot of activities for the kids."||(in 24 reviews)|
|"No standard resort pool or beach competitions"||(in 14 reviews)|
|"No standard resort pool or beach competitions"||(in 8 reviews)|
|"Overpriced, service not great, regarding the room the website info was not fully correct."||(in 15 reviews)|
Time of year
Show reviews that mention
|adults alike||in 18 reviews|
|beach as beautiful||in 64 reviews|
|eco friendly||in 4 reviews|
|family friendly||in 4 reviews|
|food was good||in 89 reviews|
|great place||in 5 reviews|
|great time||in 30 reviews|
|international buffet||in 14 reviews|
|japanese restaurant||in 19 reviews|
|jungle||in 18 reviews|
|kids club||in 43 reviews|
|lots of activities||in 26 reviews|
|natural environment||in 3 reviews|
|seeing all the wildlife||in 4 reviews|
|shows||in 15 reviews|
|snack bar||in 26 reviews|
|staff was very friendly||in 72 reviews|
|upgraded room||in 55 reviews|
|water park||in 33 reviews|
|year old||in 5 reviews|
I travelled with my husband and 2 year old. It is the second time we visit Sandos Caracol and we love it. The hotel, amenities and beach are amazing. So beautiful, lots of things to do, especially with kids and everyone is so friendly. We love this place and totally recommend it.
The washrooms could be a bit cleaner.
If I have to mention 1 positive thing..the evening shows were entertaining.
Worst experience ever! Don’t go here! You pay way too much for terrible service, horrible food and cheerless restaurants. We have traveled a lot and stayed in multiple accommodations troughout the whole world, but this was definitely the most disappointing place of all. We paid over €350/night and our room wasn’t even cleaned 4 out of 5 nights!! Even after multiple cleaning requests they could not make it happen. The coffee machine in the room did not work and was replaced 3 times.. each time we got another broken one so we just stopped requesting. The phone in the room did not work properly so we could not call the reception. The food in the restaurants is either tasteless or they use way too much salt. Unfriendly staff. All in all, very dissappointing “5 star” resort.
Beautiful and natural setting.
The beach was ok... but not breathtaking.
Amazing resort, especially when staying with kids! Not very cheap but definitely worth the money. The room is really nice and the staff super friendly. Tip if you want the japanese restaurant - make the reservation already when you arrive.
Spacious, clean room - good location in a lush green environment. A lot to do! Friendly and helpful staff. The kids loved it! I would have chosen something else, a bit more personal.
All the non buffet restaurants had long lines, the Japanese restaurant was fully booked for the whole week! The resort store was seriously overpriced. For me this resort was just to big with too many (loud) tourists.
Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.
It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.
Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.
Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.
based on 630 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Sandos Caracol Eco Experience Resort
Does the Sandos Caracol Eco Experience Resort have any organized activities for children?
Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.
What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?
Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.
Does the Sandos Caracol Eco Experience Resort offer any special tours?
Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.
Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?
One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.
What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?
Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.
Where is Sandos Caracol Eco Experience Resort located?
Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km. 295, 5.7 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.
When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?
Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.
Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?
Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.
Does Sandos Caracol Eco Experience Resort offer free parking?
Yes, Sandos Caracol Eco Experience Resort offers free parking.
Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?
No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.
How far is Sandos Caracol Eco Experience Resort from the airport?
Sandos Caracol Eco Experience Resort is 19.4 km from Cozumel. Sandos Caracol Eco Experience Resort is 45 km from Cancun.
Can you bring pets to Sandos Caracol Eco Experience Resort?
No, pets are not allowed at Sandos Caracol Eco Experience Resort.
Does Sandos Caracol Eco Experience Resort have a pool?
Yes, Sandos Caracol Eco Experience Resort has a pool on-site.
Reviews about Sandos Caracol Eco Experience Resort
Most popular landmarks
- El Camaleón Mayakoba Golf Club 3.3 km
- Mamita's Beach Club 4.3 km
- Muelle Navega 4.7 km
- Parque 28 de julio 5.3 km
- Playa principal de Playa del Carmen 5.4 km
- Calle Quinta Avenida 5.5 km