Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.3

Excellent
based on 630 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
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Provider Nightly total
Cancelon RM 452
CheapTickets RM 471
Schauinsland RM 556
Cancelon
CheapTickets
Schauinsland

Good to know

Value for money 7.8
Distance to city centre 5.7 km
Location rating 8.4
Nearest airport Cancun
Distance to airport 45.0 km

Rooms

Check-in
Check-out

Double rooms

RM 786+

Bed type
Provider
Nightly base price
Unknown
RM 786 per night
Unknown
RM 903 per night
Unknown
RM 1,223 per night

King rooms

RM 1,332+

Bed type
Provider
Nightly base price
King bed
RM 1,332 per night
King bed
RM 1,495 per night
Unknown
RM 1,817 per night
King bed
RM 2,210 per night

Standard rooms

RM 452+

Bed type
Provider
Nightly base price
Unknown
RM 452 per night
Unknown
RM 471 per night
Unknown
RM 566 per night
Unknown
RM 583 per night
Unknown
RM 603 per night
Unknown
RM 625 per night
Unknown
RM 626 per night
Unknown
RM 635 per night
Unknown
RM 635 per night
Unknown
RM 681 per night
Unknown
RM 734 per night
Unknown
RM 739 per night
Unknown
RM 749 per night
Unknown
RM 785 per night
Unknown
RM 816 per night
Unknown
RM 856 per night
Double bed
RM 883 per night
Unknown
RM 914 per night
Unknown
RM 950 per night
Unknown
RM 954 per night
Unknown
RM 1,085 per night
Unknown
RM 1,115 per night
Unknown
RM 1,552 per night

Superior rooms

RM 643+

Bed type
Provider
Nightly base price
Unknown
RM 643 per night
Unknown
RM 663 per night
Unknown
RM 666 per night
Unknown
RM 722 per night
Unknown
RM 804 per night
Unknown
RM 821 per night
Unknown
RM 840 per night
Unknown
RM 859 per night
Unknown
RM 865 per night
Unknown
RM 866 per night
Unknown
RM 882 per night
Unknown
RM 891 per night
Unknown
RM 897 per night
Unknown
RM 898 per night
Unknown
RM 907 per night
Unknown
RM 933 per night
Unknown
RM 997 per night
Unknown
RM 1,025 per night
Unknown
RM 1,084 per night
Unknown
RM 1,378 per night
Unknown
RM 1,400 per night

Reviews

Pros

Cons

Traveller rating

121
68
31
14
2

Time of year

Traveller type

Show reviews that mention

+
adults alike in 18 reviews
beach as beautiful in 64 reviews
eco friendly in 4 reviews
family friendly in 4 reviews
food was good in 89 reviews
great place in 5 reviews
great time in 30 reviews
international buffet in 14 reviews
japanese restaurant in 19 reviews
jungle in 18 reviews
kids club in 43 reviews
lots of activities in 26 reviews
natural environment in 3 reviews
seeing all the wildlife in 4 reviews
shows in 15 reviews
snack bar in 26 reviews
staff was very friendly in 72 reviews
upgraded room in 55 reviews
water park in 33 reviews
year old in 5 reviews
  • Excellent
    Mar 2020
    10.0

    I travelled with my husband and 2 year old. It is the second time we visit Sandos Caracol and we love it. The hotel, amenities and beach are amazing. So beautiful, lots of things to do, especially with kids and everyone is so friendly. We love this place and totally recommend it.

    The washrooms could be a bit cleaner.

  • Mediocre
    Mar 2020
    3.3

    If I have to mention 1 positive thing..the evening shows were entertaining.

    Worst experience ever! Don’t go here! You pay way too much for terrible service, horrible food and cheerless restaurants. We have traveled a lot and stayed in multiple accommodations troughout the whole world, but this was definitely the most disappointing place of all. We paid over €350/night and our room wasn’t even cleaned 4 out of 5 nights!! Even after multiple cleaning requests they could not make it happen. The coffee machine in the room did not work and was replaced 3 times.. each time we got another broken one so we just stopped requesting. The phone in the room did not work properly so we could not call the reception. The food in the restaurants is either tasteless or they use way too much salt. Unfriendly staff. All in all, very dissappointing “5 star” resort.

  • Excellent
    Mar 2020
    9.6

    Beautiful and natural setting.

    The beach was ok... but not breathtaking.

  • Excellent
    Feb 2020
    9.2

    Amazing resort, especially when staying with kids! Not very cheap but definitely worth the money. The room is really nice and the staff super friendly. Tip if you want the japanese restaurant - make the reservation already when you arrive.

  • Good
    Feb 2020
    7.9

    Spacious, clean room - good location in a lush green environment. A lot to do! Friendly and helpful staff. The kids loved it! I would have chosen something else, a bit more personal.

    All the non buffet restaurants had long lines, the Japanese restaurant was fully booked for the whole week! The resort store was seriously overpriced. For me this resort was just to big with too many (loud) tourists.

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About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.3 Excellent

based on 630 reviews

8.4

Cleanliness

8.4

Comfort

8.4

Staff

7.8

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Bicycle hire
Game room
Spa
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport shuttle (surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Hiking
Massage
Laundry facilities
Child pool
Hairdryer
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Towels
Business centre
Scuba diving
Express check out
Cable or satellite TV
Lift

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

Where is Sandos Caracol Eco Experience Resort located?

Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km. 295, 5.7 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

Does Sandos Caracol Eco Experience Resort offer free parking?

Yes, Sandos Caracol Eco Experience Resort offers free parking.

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.

How far is Sandos Caracol Eco Experience Resort from the airport?

Sandos Caracol Eco Experience Resort is 19.4 km from Cozumel. Sandos Caracol Eco Experience Resort is 45 km from Cancun.

Can you bring pets to Sandos Caracol Eco Experience Resort?

No, pets are not allowed at Sandos Caracol Eco Experience Resort.

Does Sandos Caracol Eco Experience Resort have a pool?

Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

Photos

All photos (41)
Bedroom (8)
Bar (1)
Pool (3)
Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Calle Quinta Avenida 5.5 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting around

Cozumel 19.4 km
Cancun 45 km

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Hotels Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort