Overview

Hotel Maya del Carmen

10a Avenida por 40, Zazil-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 873 0721

RM 275+

Overall guest ratings

7.1/10 Good
Based on 553 reviews

Review highlights

  • 9.3
  • 4.5
  • 4.4
  • 4.1

Good to know

  • Professional service

Nearby

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    About

    Hotel Maya del Carmen features a rooftop terrace and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool and visit the spa to be pampered with deep-tissue massages, reflexology, or mani/pedis. Conveniences like kitchenettes are in all rooms, along with balconies and rainfall showerheads.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Outdoor pool
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Spa
    • Child pool
    • Kitchen/Kitchenette
    • Designated smoking area
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    Based on 553 reviews
    • 9.3 "Terrific location."
      9.0 "90% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to shopping."
      10.0 "Great parking, according to 100%."
      7.9 "79% liked the proximity to sightseeing."
      10.0 "Easily accessible by car, said 100%."
      8.6 "86% enjoyed the restaurants & bars nearby."
    • 8.4 "Great service."
      8.9 "89% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 4.5 "Disappointing food."
    • 4.4 "Not very clean."
      4.0 "60% said rooms were dirty."
    • 4.1 "Not very comfortable."
      3.0 "70% didn't like the uncomfortable beds."
      4.0 "60% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
    • 3.9 "Rooms are not good."
      3.0 "70% didn't like the uncomfortable beds."
      3.9 "61% complained about the bathroom."
      4.0 "60% said rooms were dirty."
      0.7 "93% thought they were poorly maintained."
      2.3 "77% were unsatisfied with the kitchenette."
      1.1 "For 89%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      1.5 "Air conditioning was criticized by 85%."
      1.7 "83% thought the tv was sub-standard."
      0.0 "100% were disappointed with the minibar."
    • 3.3 "Breakfast is below average."
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    Overall rating

    7.0 Good
    Based on 315 reviews
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.8 "88% appreciated the closeness to the beach."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      7.6 "76% said the reception staff was great."
    • 4.4 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 4.0 "Not very comfortable."
      2.9 "71% didn't like the uncomfortable beds."
      3.9 "61% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
    • 3.9 "Rooms are not good."
      2.9 "71% didn't like the uncomfortable beds."
      3.7 "63% complained about the bathroom."
      4.1 "59% said rooms were dirty."
      0.7 "93% thought they were poorly maintained."
      1.4 "Air conditioning was criticized by 86%."
      0.9 "For 91%, the rooms looked old."
    • 3.9 "Disappointing food."
    • 3.4 "Breakfast is below average."
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    Overall rating

    7.0 Good
    Based on 199 reviews
    • 9.3 "Terrific location."
    • 8.0 "Great service."
      8.7 "87% thought the service was very professional."
      9.6 "96% found the staff to be very friendly."
    • 4.3 "Rooms are not good."
      3.2 "68% didn't like the uncomfortable beds."
      4.2 "58% complained about the bathroom."
      2.1 "79% were unsatisfied with the kitchenette."
      1.4 "For 86%, the rooms looked old."
      3.9 "61% said rooms were dirty."
      2.5 "75% found problems with the furniture."
    • 4.1 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
    • 4.1 "Not very clean."
      3.9 "61% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
    • 3.3 "Breakfast is below average."
    • 2.8 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    6.7 Good
    Based on 38 reviews
    • 9.1 "Terrific location."
    • 8.4 "Beach is lovely."
    • 7.9 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 3.9 "Not very comfortable."
      2.9 "71% didn't like the uncomfortable beds."
    • 3.6 "Rooms are not good."
      2.9 "71% didn't like the uncomfortable beds."
    • 3.2 "Awful breakfast."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    data provided by TrustYou

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