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Hotel Cielo
Best Food

Calle 4 entre la 5a y 10a Avenida, 77710 Playa del Carmen, QR, Mexico
+52 984 873 1227

RM 607+

Overall guest ratings

8.6/10 Excellent
Based on 135 reviews

Review highlights

  • 9.7
  • 9.7
  • 9.4
  • 5.0

Good to know

  • Great shopping
  • Stylish hotel
  • Beach nearby
  • Friendly service

Nearby

    show all

    About

    A stay at Hotel Cielo places you in the heart of Playa del Carmen, walking distance from Yucatek Divers and Central Square. This hotel is within close proximity of Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church.

    Rooms

    Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

    Dining

    Enjoy a satisfying meal at a restaurant serving guests of Hotel Cielo.

    Business, Other Amenities

    Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is available for a surcharge.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Terrace/Patio
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 135 reviews
    • 9.7 "Food is to die for."
    • 9.7 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      10.0 "100% thought the service was very professional."
    • 9.4 "Wonderful beach."
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      7.3 "73% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.1 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.0 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
    • 3.8 "Not very comfortable."
      4.4 "56% thought it was too noisy."
      0.7 "93% said rooms were small."
    • 2.5 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 108 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.4 "94% said the reception staff was great."
    • 9.5 "Food is to die for."
    • 9.4 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
    • 9.3 "Wonderful beach."
    • 8.4 "Generally very clean."
      8.0 "80% said rooms were clean."
    • 4.9 "Rooms are not good."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "92% said rooms were small."
    • 3.7 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "92% said rooms were small."
    • 2.9 "Disappointing internet connection."
      2.9 "71% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 12 reviews
    • 9.3 "Terrific location."

    Overall rating

    8.9 Excellent
    Based on 14 reviews
    • 9.7 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 9.5 "Terrific location."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great shopping"
    "Stylish hotel"
    "Beach nearby"
    "Friendly service"
    data provided by TrustYou

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