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HM Playa Del Carmen

Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, 77720 Playa del Carmen, QR, Mexico
+52 984 873 1590

RM 564+

Overall guest ratings

8.3/10 Excellent
Based on 477 reviews

Review highlights

  • 9.8
  • 9.1
  • 5.8
  • 5.8

Good to know

  • Modern Hotel
  • Friendly service

Nearby

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    About

    With a stay at HM Playa del Carmen in Playa del Carmen (Avenida Constituyentes), you'll be minutes from Nuestra Senora del Carmen Catholic Church and close to Riviera Art Gallery. This hotel is within close proximity of Central Square and Quinta Alegria.

    Rooms

    Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierge services.

    Dining

    Grab a bite from a snack bar/deli serving guests of HM Playa del Carmen. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Internet
    • Currency exchange on-site
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Pets not allowed
    • Free valet parking
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 477 reviews
    • 9.8 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 8.0 "Vibe was good."
    • 7.6 "Good service."
    • 6.3 "Average value."
    • 5.8 "Average comfort."
    • 5.8 "Average cleanliness."
    • 4.7 "Rooms are not good."
    • 0.6 "Disappointing internet connection."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 300 reviews
    • 9.8 "Terrific location."
      10.0 "Great parking, according to 100%."
      9.6 "96% appreciated the closeness to the beach."
    • 9.1 "Excellent breakfast."
    • 8.7 "Pool is good."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 6.3 "Average value."
    • 5.9 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.6 "Average comfort."
      5.3 "Beds were acceptable for 53%."
    • 4.5 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      1.4 "Air conditioning was criticized by 86%."
      2.0 "80% had problems with the shower."
      2.5 "75% thought they were poorly maintained."
    • 0.6 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 143 reviews
    • 9.9 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.1 "Excellent breakfast."
    • 8.8 "Pool is good."
    • 7.6 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 6.3 "Average value."
    • 6.1 "Average comfort."
    • 5.9 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.1 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
    • 0.6 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.5 Good
    Based on 33 reviews
    • 9.6 "Terrific location."
    • 9.0 "Excellent pool."
    • 9.0 "Excellent breakfast."
    • 7.1 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.1 "Average cleanliness."
    • 4.3 "Rooms are not good."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Modern Hotel"
    "Friendly service"
    data provided by TrustYou

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