Overview

HM Playa Del Carmen

Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, 77720 Playa del Carmen, QR, Mexico
+52 984 873 1590

RM 412+

Overall guest ratings

8.3/10 Excellent
Based on 477 reviews

Review highlights

  • 9.8
  • 9.1
  • 6.0
  • 5.8

Good to know

  • Modern Hotel
  • Friendly service

Nearby

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    About

    HM Playa del Carmen puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer refrigerators and free WiFi.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Internet
    • Currency exchange on-site
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Pets not allowed
    • Free valet parking
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    Reviews

    Guest reviews

    Overall rating

    8.3 Excellent
    Based on 477 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.4 "94% appreciated the closeness to the beach."
      10.0 "Great parking, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.6 "86% liked the proximity to sightseeing."
    • 9.1 "Excellent breakfast."
    • 8.0 "Vibe was good."
      8.5 "85% thought, the hotel was modern."
      7.1 "71% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
    • 7.6 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.9 "89% found the restaurant service to be one of the best."
    • 6.3 "Average value."
    • 6.0 "Average amenities."
      5.8 "58% thought the building was acceptable."
    • 5.8 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 5.8 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 4.7 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      1.9 "81% had problems with the shower."
      2.7 "73% thought they were poorly maintained."
      1.7 "Air conditioning was criticized by 83%."
    • 0.6 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 300 reviews
    • 9.8 "Terrific location."
      10.0 "Great parking, according to 100%."
      9.6 "96% appreciated the closeness to the beach."
    • 9.1 "Excellent breakfast."
    • 8.7 "Pool is good."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 6.3 "Average value."
    • 5.9 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.6 "Average comfort."
      5.3 "Beds were acceptable for 53%."
    • 4.5 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      1.4 "Air conditioning was criticized by 86%."
      2.0 "80% had problems with the shower."
      2.5 "75% thought they were poorly maintained."
    • 0.6 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 143 reviews
    • 9.9 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.1 "Excellent breakfast."
    • 8.8 "Pool is good."
    • 7.6 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 6.3 "Average value."
    • 6.1 "Average comfort."
    • 5.9 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 5.6 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.1 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
    • 0.6 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 33 reviews
    • 9.6 "Terrific location."
    • 9.0 "Excellent pool."
    • 9.0 "Excellent breakfast."
    • 7.1 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.1 "Average cleanliness."
    • 4.3 "Rooms are not good."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Modern Hotel"
    "Friendly service"
    data provided by TrustYou

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