Overview

HM Playa Del Carmen

Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, 77720 Playa del Carmen, QR, Mexico
+52 984 206 4646

RM 391+

Overall guest ratings

8.4/10 Excellent
Based on 739 reviews

Review highlights

  • 9.8
  • 9.5
  • 8.6
  • 5.2

Good to know

  • Friendly service
  • Spacious rooms

Nearby

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    About

    HM Playa del Carmen puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer refrigerators and free WiFi.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Internet
    • Currency exchange on-site
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Pets not allowed
    • Free valet parking
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 739 reviews
    • 9.8 "Terrific location."
      9.8 "98% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Great parking, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Easily accessible by car, said 100%."
    • 9.5 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Bar is amazing."
      9.2 "Lovely bar service, according to 92%."
    • 8.4 "Vibe was good."
      8.9 "89% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
      8.8 "88% thought, the hotel was modern."
    • 8.3 "Great service."
      8.7 "87% found the staff to be very friendly."
      9.2 "Lovely bar service, according to 92%."
      9.0 "90% found the restaurant service to be one of the best."
    • 5.2 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
    • 3.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    Based on 495 reviews
    • 9.9 "Terrific location."
      9.8 "98% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to shopping."
      10.0 "Great parking, according to 100%."
    • 9.5 "Excellent breakfast."
    • 9.3 "Wonderful beach."
    • 8.6 "Pool is good."
    • 8.1 "Great service."
      8.3 "83% found the staff to be very friendly."
    • 6.5 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 6.2 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 5.3 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.6 "Only 56% said rooms were clean enough."
    • 2.9 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 206 reviews
    • 9.9 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 9.4 "Excellent breakfast."
    • 8.7 "Vibe was good."
      9.1 "91% enjoyed the friendly atmosphere."
      9.0 "90% thought, the hotel was modern."
    • 8.2 "Great service."
      8.5 "85% found the staff to be very friendly."
    • 6.8 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.2 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      6.3 "Only 63% thought the furniture was functional."
    • 2.8 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 36 reviews
    • 9.6 "Terrific location."
    • 9.2 "Excellent breakfast."
    • 9.0 "Excellent pool."
    • 8.2 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 7.0 "Good cleanliness."
    • 5.6 "Average comfort."
    • 5.1 "Rooms are ok."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Spacious rooms"
    data provided by TrustYou
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