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Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
poolarea and breakfast
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
It was simply unforgettable stay with this hotel. Love to stay once more.
Location, Service, Value for Money Liked everything
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
Friendly staff and luxurious
Rooms are very clean and comfortable. Staff seem very distant and cold.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Very clean... Parking lots are too far from the hotel building...
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
Breakfast was great, in a nice setting. Pool area was nice. Location was fine but definitely more than a few steps from the beach, as advertised. Basic bait and switch. Kayak offered 3 choices. I opted for what I thought was the best; Superior with breakfast. At check in I'm told some story about how my room is another building, and has no balcony or window, but I am free to look then come back and upgrade for an additional 500 Baht per night. Can't forget: this is Thailand. Nothing is how you think it is.
During my stay I got food poisoning from room service food which left me room-bound for three days. Also the hotel is undergoing a lot of refurbishment. I asked if there was any noise in my room and the answer was no. For four days I had people working outside using power tools, etc.
Very devoted and service-minded staff and acceptable prices Not really
I've stayed twice here already and at SOI 8, the happening place and close proximity to W.Street is a great plus.... The sea view rooms are very clean and good. Yeah.. You cannot overstay more than an hour after the check-out time and need to pay everything upfront, before using their services, which is okay to an extent but not when you are in the middle of something and you get a call for the same
Conveniently located. Value for money. Water was leaking from shower to rest of the bathroom
Clean room, friendly staff, good location. I will be back to this hotel. None.
tiny room, not so clean, but really near the bech
The front staff were generally kind and responsive to my questions as a stranger in town. For holiday goers, the location of this hotel is O.K. However, if you are with your family, especially with children, I recommend you select one in a more appropriate area. This hotel, like many other hotels in Pattaya, is also surrounded by bars and entertaining places
Very friendly and kind staff, but low cost performance during high season. I hope that price would be lower even in this season. Sometimes bathroom is not well cleaned.
Nice clean pool, friendly staff always helpful, waiter/ess service at pool, poolside cafe, reception open 24 hours. Only 1 thing:- The telephones inside the rooms - if 1 rings near to you, you think it's your phone, i answered ours several times even during the night & get nothing.
Price - Breadkfast - Friendly staff n/a
The king size bed was so comfortable. I liked everything
beach and shopping centers are very closeby hotel staffs are not friendly and standard and not value for money for staying