Guest reviews
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All reviews
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Families
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Solo
Overall rating
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10.0 "Excellent pool."
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9.2 "Terrific location."10.0 "
City centre within easy reach , said 100%." 9.3 "93%liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." 7.3 "Lovely bar service , according to 73%." -
7.8 "Good breakfast."
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6.3 "Average value."
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5.5 "Food is average."5.0 "50% thought the
dining experience was appropriate ." -
4.9 "Rooms are not good."2.3 "77% said
rooms were small ." 3.0 "70%complained about the bathroom ." 1.3 "87% thought they werepoorly maintained ." 2.6 "74% hadproblems with the shower ." 2.6 "74% said thebathroom was dirty ." 3.1 "Air conditioning was criticized by 69%." 4.6 "54% foundproblems with the furniture ." 2.1 "79%criticized the small bathroom ." 4.1 "59% wereunhappy with the view ." -
4.3 "Not very comfortable."2.3 "77% said
rooms were small ." 4.6 "54% thought it wastoo noisy ." 3.1 "Air conditioning was criticized by 69%." 2.1 "79%criticized the small bathroom ." -
3.7 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Overall rating
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9.0 "Terrific location."10.0 "
City centre within easy reach , said 100%." 9.2 "92%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 7.3 "Lovely bar service , according to 73%." -
7.9 "Good breakfast."
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6.1 "Average value."
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5.4 "Food is average."
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4.5 "Rooms are not good."2.5 "75% said
rooms were small ." 2.7 "73%complained about the bathroom ." 1.2 "88% thought they werepoorly maintained ." 2.5 "75% hadproblems with the shower ." 3.0 "Air conditioning was criticized by 70%." 2.3 "77%criticized the small bathroom ." 4.7 "53% foundproblems with the furniture ." 4.6 "For 54%, therooms looked old ." 4.0 "60% wereunhappy with the view ." 2.2 "78% said thebathroom was dirty ." -
4.1 "Internet is poor."
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3.8 "Not very comfortable."2.5 "75% said
rooms were small ." 4.1 "59% thought it wastoo noisy ." 3.0 "Air conditioning was criticized by 70%." 2.3 "77%criticized the small bathroom ."
Overall rating
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9.1 "Terrific location."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.2 "Vibe was good."8.9 "89% said it was a
stylish hotel ." -
7.7 "Good breakfast."
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7.1 "Good amenities."7.1 "71% thought the
building was wonderful ." 8.5 "85% thought thearchitecture was beautiful ." -
6.4 "Average value."
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5.7 "Food is average."
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5.4 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
4.9 "Not very comfortable."2.6 "74% said
rooms were small ." -
3.8 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Overall rating
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8.9 "Location is great."
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8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." -
8.1 "Breakfast is good."
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6.5 "Average value."
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4.0 "Rooms are not good."1.8 "82% said
rooms were small ." 3.0 "70%complained about the bathroom ." -
3.5 "Not very comfortable."1.8 "82% said
rooms were small ." -
3.3 "Internet is poor."2.9 "71% said the
wifi quality was bad ."
Overall rating
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9.4 "Terrific location."10.0 "
City centre within easy reach , said 100%." -
8.5 "Great service."9.3 "93% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
7.6 "Good breakfast."
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6.4 "Average value."
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5.3 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." -
5.2 "Food is average."
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4.9 "Not very comfortable."2.3 "77% said
rooms were small ." 5.0 "For only 50%, thenoise level was all right ." 2.5 "75%criticized the small bathroom ." 3.1 "Air conditioning was criticized by 69%." -
4.0 "Internet is poor."3.5 "65% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Service and standard of accomodation breakfast service did not automatically offer choice
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5.0review from
My room was extremely cold, although the radiators were on the room was freezing !
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7.0review from
Comfortable room, good breakfast, staff attentive Room was quiter hot at night but didn't want to open window due to noise from car park
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5.3review from
location was good. 10 minutes walk to Victoria station, and it took me about 40 minutes walking to West minister abbey. Staff at the reception desk were helpful and friendly. Room's cleanness were good. some of the rooms (including mine) did not have lifts, you had to bring your luggage 15 stairs up and down! the cards you use for opening the doors, were old, and were not working properly. you had to try them many times (eg. 20 times) to work! Room was really small. Breakfast room was hot, dull, and stuffy. Staff working in the break fast room were not friendly. I found hair in the breakfast. tea was old and of poor quality. (Not a good breakfast experience overall). Wi-fi should be purchased separately, tough the speed is good.
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5.7review from
Not too far from the railway station on foot,I was told that i was getting a free upgrade,the room was spacious.A cooked breakfast was served at seat and was good.This was my second visit to this hotel and would be fairly happy to stay again at the right price. my upgraded room was poor quality,it had a faulty electrical socket,rough looking sink and the UHT milk had gone off,makes me wonder what the other room was like!!.
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2.8review from
it is centrally located the service was poor especially at breakfast and checking in
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6.8review from
Its convenience and the feel. Upgraded, so room size was good
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4.0review from
The hotel had water problems which was not their fauly but had no strategy to deal with the problem. Service at breakfast was very poor.
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6.0review from
It was close to the town square, The room and bed was small
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4.4review from
Staff were very friendly and helpful. Breakfast was plentiful. Location is excellent and the breakfast room and reception are well kept. Unfortunately the rooms were very noisy. Doors did not fit properly so sound proofing was non-existent, some windows have faulty seals and do not close properly. The first room I was allocated was tiny and the bath was not full length. The second room I was allocated though larger was located by a service elevator. Also the bathroom in the a joining room backed onto the wall up against which the head of the bed was positioned, so one could hear everything! By cramming to many rooms into the available space, profit has come before customers comfort, though not a surprise, it is disappointing. The location is good and one would have hoped for better.
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7.7review from
Service and standard of accomodation breakfast service did not automatically offer choice
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7.0review from
Comfortable room, good breakfast, staff attentive Room was quiter hot at night but didn't want to open window due to noise from car park
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6.8review from
Its convenience and the feel. Upgraded, so room size was good
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5.0review from
My room was extremely cold, although the radiators were on the room was freezing !
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5.3review from
location was good. 10 minutes walk to Victoria station, and it took me about 40 minutes walking to West minister abbey. Staff at the reception desk were helpful and friendly. Room's cleanness were good. some of the rooms (including mine) did not have lifts, you had to bring your luggage 15 stairs up and down! the cards you use for opening the doors, were old, and were not working properly. you had to try them many times (eg. 20 times) to work! Room was really small. Breakfast room was hot, dull, and stuffy. Staff working in the break fast room were not friendly. I found hair in the breakfast. tea was old and of poor quality. (Not a good breakfast experience overall). Wi-fi should be purchased separately, tough the speed is good.
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5.7review from
Not too far from the railway station on foot,I was told that i was getting a free upgrade,the room was spacious.A cooked breakfast was served at seat and was good.This was my second visit to this hotel and would be fairly happy to stay again at the right price. my upgraded room was poor quality,it had a faulty electrical socket,rough looking sink and the UHT milk had gone off,makes me wonder what the other room was like!!.
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2.8review from
it is centrally located the service was poor especially at breakfast and checking in
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4.0review from
The hotel had water problems which was not their fauly but had no strategy to deal with the problem. Service at breakfast was very poor.
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6.0review from
It was close to the town square, The room and bed was small
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4.4review from
Staff were very friendly and helpful. Breakfast was plentiful. Location is excellent and the breakfast room and reception are well kept. Unfortunately the rooms were very noisy. Doors did not fit properly so sound proofing was non-existent, some windows have faulty seals and do not close properly. The first room I was allocated was tiny and the bath was not full length. The second room I was allocated though larger was located by a service elevator. Also the bathroom in the a joining room backed onto the wall up against which the head of the bed was positioned, so one could hear everything! By cramming to many rooms into the available space, profit has come before customers comfort, though not a surprise, it is disappointing. The location is good and one would have hoped for better.
