Overview

Universal Inn and Suites

6000 Stanley Avenue, Niagara Falls, ON L2G 3Y1, Canada
+1 905 358 6243

RM 210+

Overall guest ratings

5.5/10 OK
Based on 204 reviews

Review highlights

  • 9.5
  • 4.3
  • 3.0
  • 2.7

Good to know

  • Spacious rooms

Nearby

    show all

    About

    Universal Inn and Suites puts you just a 5-minute drive from Horseshoe Falls and Skylon Tower. Guests can take a dip in the seasonal outdoor pool, and freebies like WiFi and self parking are added perks. Rooms at this Colonial hotel feature bonuses like refrigerators and microwaves.

    Less show all
    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Internet
    • Air-conditioned
    • Concierge service
    • Outdoor pool
    • Pets not allowed
    • Storage available
    • Grill
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    5.5 OK
    Based on 204 reviews
    • 9.5 "Terrific location."
      7.1 "Great parking, according to 71%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
    • 5.2 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
    • 4.3 "Rooms are not good."
      3.2 "68% said rooms were dirty."
      3.4 "66% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.5 "85% found problems with the furniture."
      2.0 "Air conditioning was criticized by 80%."
      3.0 "70% had problems with the shower."
      1.0 "90% said the bathroom was dirty."
      2.5 "75% thought the tv was sub-standard."
      4.4 "56% were unsatisfied with the kitchenette."
      2.0 "For 80%, the rooms looked old."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
    • 2.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    • 2.2 "Horrible pool."
    • 1.4 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.1 Good
    Based on 102 reviews
    • 9.6 "Terrific location."
    • 6.7 "Average comfort."
    • 4.9 "Service is below average."
    • 4.4 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      3.5 "65% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
    • 3.2 "Generally quite dirty."
      3.4 "66% said rooms were dirty."
    • 2.3 "Horrible pool."

    Overall rating

    5.5 OK
    Based on 102 reviews
    • 9.4 "Terrific location."
    • 7.0 "High comfort."
      8.4 "84% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 4.9 "Service is below average."
    • 4.0 "Rooms are not good."
      3.1 "69% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      1.5 "85% found problems with the furniture."
    • 2.9 "Generally quite dirty."
      3.1 "69% said rooms were dirty."
    • 1.8 "Horrible pool."
    Good to know
    "Spacious rooms"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    More
    More
    Photos
    Map

    Map