Overview

Empress Inn and Suites by the Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
+1 905 356 3700

RM 164+

Overall guest ratings

6.2/10 Good
Based on 2,568 reviews

Review highlights

  • 8.7
  • 8.3
  • 4.3
  • 4.0

Nearby

    show all

    About

    Empress Inn and Suites by the Falls offers an airport shuttle (available on request) and puts you just a 5-minute drive from Horseshoe Falls and Skylon Tower. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Rooms at this Victorian hotel feature bonuses like washers/dryers, refrigerators, and microwaves.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Storage available
    • Babysitting or child care
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Free Internet
    • Pets not allowed
    • Washer/dryer available in-room
    • Grill
    Less More
    Reviews

    Guest reviews

    Overall rating

    6.2 Good
    Based on 2,568 reviews
    • 8.7 "Good value."
      10.0 "100% thought it was a great value."
    • 8.3 "Location is great."
      9.9 "99% thought parking was inexpensive."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.6 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.1 "61% thought the management was tolerable."
    • 5.6 "Food is average."
    • 4.3 "Breakfast is below average."
    • 4.0 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      2.0 "Air conditioning was criticized by 80%."
      4.6 "54% said rooms were small."
      2.2 "78% thought it was too noisy."
      0.5 "95% criticized the small bathroom."
    • 3.3 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      4.6 "54% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      2.5 "75% said the bathroom was dirty."
      2.0 "Air conditioning was criticized by 80%."
      4.6 "54% said rooms were small."
      0.5 "95% found problems with the furniture."
      1.8 "82% thought the tv was sub-standard."
      1.0 "For 90%, the rooms looked old."
      2.1 "79% had problems with the shower."
      0.5 "95% criticized the small bathroom."
    • 3.3 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
      0.0 "100% didn't like the architecture."
    • 3.0 "Horrible pool."
    View all review categories

    Overall rating

    6.1 Good
    Based on 1,284 reviews
    • 8.2 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.9 "99% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.7 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
    • 5.5 "Food is average."
    • 4.4 "Breakfast is below average."
    • 3.5 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      2.0 "Air conditioning was criticized by 80%."
      2.0 "80% thought it was too noisy."
      3.9 "61% said rooms were small."
      0.4 "96% criticized the small bathroom."
    • 3.5 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
      0.7 "93% thought the facilities needed updating."
    • 3.0 "Horrible pool."
    • 2.9 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      2.3 "77% said the bathroom was dirty."
      2.1 "79% thought it was rather dirty."
    View all review categories

    Overall rating

    6.2 Good
    Based on 1,181 reviews
    • 8.7 "Good value."
      10.0 "100% thought it was a great value."
    • 8.3 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.3 "73% liked the proximity to shopping."
    • 5.3 "Food is average."
    • 4.9 "Service is below average."
      4.4 "56% indicated the reception staff was not good."
      4.6 "54% thought the service was unprofessional."
      2.3 "Bad housekeeping, according to 77%."
    • 4.3 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      1.9 "81% thought it was too noisy."
      4.9 "51% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
      0.7 "93% criticized the small bathroom."
    • 4.2 "Breakfast is below average."
    • 3.5 "Rooms are not good."
      2.9 "71% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      5.0 "Beds were acceptable for 50%."
      0.8 "92% thought they were poorly maintained."
      2.9 "71% said the bathroom was dirty."
      4.9 "51% said rooms were small."
      1.9 "81% thought the tv was sub-standard."
      2.0 "Air conditioning was criticized by 80%."
      0.7 "93% found problems with the furniture."
      1.2 "For 88%, the rooms looked old."
      2.3 "77% had problems with the shower."
      0.7 "93% criticized the small bathroom."
    • 3.2 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      4.5 "55% complained about the elevator."
      0.4 "96% thought the facilities needed updating."
    View all review categories

    Overall rating

    6.7 Good
    Based on 102 reviews
    • 8.6 "Good value."
    • 8.2 "Location is great."
    • 5.7 "Service is ok."
      7.0 "70% found the staff to be very friendly."
    • 4.3 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
    • 3.8 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
    • 3.7 "Rooms are not good."
      1.2 "88% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      3.4 "66% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
      1.5 "85% thought the tv was sub-standard."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 1.9 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
    View all review categories
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    niagara falls
    walking distance from the falls
    close to clifton
    center of the tourist
    old carpet
    filthy bugs
    bed bugs
    washroom
    clifton hill
    lady was very rude
    deposit for the key
    wi-fi connectivity
    More

    Photos
    Map

    Map