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GEM Hotel - Chelsea, an Ascend Hotel Collection Member

300 West 22nd Street, New York, NY 10011, United States
+1 212 675 1911

RM 744+

Sun 11/12 Check in
Mon 12/12 Check out

Overall guest ratings

7.6/10 Good
Based on 1,336 reviews

Review highlights

  • 9.7
  • 8.9
  • 3.3
  • 2.3

Good to know

  • Awesome terrace
  • Friendly service

Nearby

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    About

    Let the destination reach you at the GEM Hotel - Chelsea, an Ascend Hotel Collection Member just walking distance to Penn Station. This smoke-free hotel is located near destinations like Times Square, The Empire State Building, Madison Square Garden, Macys Herald Square and Grand Central Station. Enjoy amenities like free WiFi, copy and fax services, fitness center and our coffee, wine and beer bar located in the lobby. Rooms come equipped with a flat-screen TV, pillow-top mattress, safe, desk, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Airport shuttle (surcharge)
    • Pets not allowed
    • Storage available
    • Terrace/Patio
    • Internet
    • Restaurant
    • Express check out
    • 24 hour front desk
    • Designated smoking area
    • Coffee shop
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 1,336 reviews
    • 9.7 "Terrific location."
    • 8.9 "Great service."
    • 8.4 "Very good internet connection."
    • 7.8 "Good amenities."
    • 3.3 "Rooms are not good."
    • 2.3 "Awful breakfast."
    • 1.8 "Quite uncomfortable."
    • 1.3 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    7.7 Good
    Based on 814 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.3 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
    • 7.4 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.6 "96% loved the terrace."
      7.9 "79% said the facilities were very new."
    • 3.3 "Rooms are not good."
      0.7 "93% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      2.3 "77% thought they were poorly maintained."
      4.2 "Air conditioning was criticized by 58%."
      1.5 "85% found problems with the furniture."
      0.4 "96% were disappointed with the minibar."
    • 2.3 "Awful breakfast."
    • 1.9 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      4.7 "53% didn't like the uncomfortable beds."
      3.1 "69% thought it was too noisy."
      4.2 "Air conditioning was criticized by 58%."
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    Overall rating

    7.7 Good
    Based on 66 reviews
    • 9.7 "Terrific location."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.0 "Amenities are good."
      8.0 "80% thought the building was wonderful."
    • 3.1 "Awful rooms."
      0.7 "93% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."
    • 1.7 "Quite uncomfortable."
      0.7 "93% said rooms were small."
      4.4 "56% didn't like the uncomfortable beds."

    Overall rating

    7.2 Good
    Based on 80 reviews
    • 9.5 "Terrific location."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
    • 3.7 "Rooms are not good."
      0.9 "91% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      1.4 "86% found problems with the furniture."
    • 2.1 "Quite uncomfortable."
      0.9 "91% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."

    Overall rating

    7.6 Good
    Based on 374 reviews
    • 9.7 "Terrific location."
      9.5 "95% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.7 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
    • 7.9 "Good amenities."
      8.0 "80% thought the building was wonderful."
      9.3 "93% loved the terrace."
      7.1 "71% enjoyed the lobby entrance."
    • 7.2 "Good vibe."
      7.1 "71% enjoyed the lobby entrance."
      8.7 "87% said it was a stylish hotel."
    • 2.9 "Awful rooms."
      0.6 "94% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
      1.7 "83% thought they were poorly maintained."
      4.8 "For 52%, the rooms looked old."
      3.9 "Air conditioning was criticized by 61%."
    • 2.5 "Awful breakfast."
    • 1.5 "Quite uncomfortable."
      0.6 "94% said rooms were small."
      3.8 "62% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
      3.9 "Air conditioning was criticized by 61%."
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    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Awesome terrace"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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