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Details
Map
Reviews
Overall
8.7 Excellent
Based on 1,780 reviews
-
All reviews 8.7
-
Couples 8.7
-
Families 8.8
-
Business 8.3
-
Solo 8.6
9.1
9.1
8.9
8.8
8.6
8.1
9.3
9.1
9.1
8.7
8.6
6.5
9.2
9.0
8.7
8.1
8.0
6.2
9.0
8.1
9.3
9.2
8.7
8.2
8.1
6.1
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Modern Hotel"
Details
Map
Reviews
Overall
7.8 Good
Based on 2,343 reviews
-
All reviews 7.8
-
Couples 8.0
-
Families 7.8
-
Business
-
Solo 8.4
8.7
8.2
8.2
7.7
7.5
6.9
8.4
8.1
7.9
7.7
6.6
4.8
8.7
8.3
8.1
7.9
6.5
4.6
8.7
8.3
6.7
4.5
4.5
4.2
data provided by TrustYou
"Friendly service"
Details
Map
Reviews
Overall
8.3 Excellent
Based on 730 reviews
-
All reviews 8.3
-
Couples 8.3
-
Families 8.1
-
Business
-
Solo 7.6
9.0
8.7
8.1
7.9
7.8
6.3
9.0
8.6
7.9
7.8
6.3
3.3
8.9
8.5
8.2
7.5
6.5
8.5
7.9
7.2
5.8
data provided by TrustYou
"Comfortable beds"
"Spacious rooms"
Details
Map
Reviews
Overall
8.2 Excellent
Based on 551 reviews
-
All reviews 8.2
-
Couples 8.1
-
Families 8.6
-
Business
-
Solo 8.1
9.1
8.8
8.1
7.7
7.5
5.8
9.0
8.6
7.9
7.8
7.5
6.9
8.8
8.3
7.8
7.5
7.2
6.4
7.9
6.6
data provided by TrustYou
"Comfortable beds"
"Friendly service"
Details
Map
Reviews
Overall
8.4 Excellent
Based on 1,224 reviews
-
All reviews 8.4
-
Couples 8.5
-
Families 8.7
-
Business 8.5
-
Solo 8.3
9.0
8.6
8.4
7.3
6.8
6.8
9.0
8.7
7.9
7.4
6.9
3.0
9.1
8.5
8.5
7.3
6.8
8.4
9.2
8.4
7.8
7.3
7.2
4.2
data provided by TrustYou
"Great view"
"Friendly service"
Details
Map
Reviews
Overall
7.0 Good
Based on 1,408 reviews
-
All reviews 7.0
-
Couples 7.0
-
Families 6.9
-
Business
-
Solo 7.0
8.0
6.6
5.6
6.6
5.6
4.6
8.1
7.3
6.8
5.7
4.4
4.4
7.9
6.8
5.6
5.1
3.7
2.6
8.2
6.9
5.8
4.4
3.7
2.0
data provided by TrustYou
Details
Map
Reviews
Overall
7.0 Good
Based on 1,038 reviews
-
All reviews 7.0
-
Couples 7.2
-
Families 7.2
-
Business
-
Solo 6.9
8.9
7.6
7.2
4.4
3.2
3.0
8.7
7.6
7.5
3.1
2.8
2.6
7.2
3.2
2.2
8.9
8.0
6.8
4.3
3.3
2.6
data provided by TrustYou
Details
Map
Reviews
Overall
7.8 Good
Based on 929 reviews
-
All reviews 7.8
-
Couples 7.6
-
Families 8.0
-
Business
-
Solo 7.6
9.4
8.6
8.3
8.2
4.1
3.0
9.5
8.4
8.4
7.8
3.8
3.0
9.4
8.8
8.2
4.4
3.9
2.0
9.2
8.6
8.3
5.4
4.3
3.9
data provided by TrustYou
"Friendly service"
Details
Map
Reviews
Overall
7.8 Good
Based on 696 reviews
-
All reviews 7.8
-
Couples 7.8
-
Families 7.8
-
Business
-
Solo 7.9
10.0
8.6
8.1
7.5
6.1
6.1
8.5
7.9
7.8
6.4
6.1
5.4
8.6
6.9
3.7
8.5
3.2
data provided by TrustYou
"Friendly service"
Details
Map
Reviews
Overall
6.4 Good
Based on 496 reviews
-
All reviews 6.4
-
Couples 6.6
-
Families 6.1
-
Business
-
Solo 6.5
9.0
8.6
7.5
6.4
6.4
3.1
8.9
8.6
7.3
6.1
3.3
3.2
9.1
7.6
6.3
2.6
2.5
2.3
9.1
6.5
2.3
2.1
2.0
data provided by TrustYou
Top positive review
Top critical review
Excellent 9.6
Comfy beds, great value for the cost, nice breakfast, great location for walking to historic area/museums, very helpful staff. Hair dryer didn´t work, and room was a bit chilly.
OK 5.3
Excellent location on one of the main city squares with views along the main shopping street and down to the sea. Guest computer was useful. The cleaning staff did not clean and were rather rude. The cleaners would hold the lifts (elevators) for hours meaning that guests would have to walk up and down the stairs. We were on the 10th floor and so this was not much fun! In addition on one occasion when I walked up the stairs a cleaner swung the elevator door open into me - this hurt but the cleaner just laughed and offered no apology. The reception staff were not much better and would pander to the large noisy groups that the hotel seemed to like having while ignoring the needs of couples and family groups.
Recent reviews
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Mediocre
3.0+There was nothing that I liked about my stay at the Hotel Lancaster.-The hotel is dirty and seedy. In the dead of winter the heat did not work.A staff person could not help nor were there free-standing heating units that could be brought to my room. The phone in the room was completely dead and flithy. The bathroom sink was loose and coming off the wall. The hotel is understaffed and clearly no care goes in to maintaining the facility.
-
OK
5.3+Excellent location on one of the main city squares with views along the main shopping street and down to the sea. Guest computer was useful.-The cleaning staff did not clean and were rather rude. The cleaners would hold the lifts (elevators) for hours meaning that guests would have to walk up and down the stairs. We were on the 10th floor and so this was not much fun! In addition on one occasion when I walked up the stairs a cleaner swung the elevator door open into me - this hurt but the cleaner just laughed and offered no apology. The reception staff were not much better and would pander to the large noisy groups that the hotel seemed to like having while ignoring the needs of couples and family groups.
-
Excellent
9.6+Comfy beds, great value for the cost, nice breakfast, great location for walking to historic area/museums, very helpful staff.-Hair dryer didn´t work, and room was a bit chilly.
Details
Map
Reviews
Overall
7.8 Good
Based on 243 reviews
-
All reviews 7.8
-
Couples 7.4
-
Families
-
Business
-
Solo 7.8
9.2
8.6
7.0
6.8
6.0
6.8
9.1
8.8
6.4
6.4
6.2
9.1
8.6
5.6
5.4
1.3
data provided by TrustYou
"Comfortable beds"
"Friendly service"
Details
Map
Reviews
Overall
7.5 Good
Based on 971 reviews
-
All reviews 7.5
-
Couples 7.5
-
Families 7.5
-
Business
-
Solo 7.6
7.8
6.6
6.6
6.5
6.1
6.6
7.8
6.4
6.2
6.2
6.0
4.8
7.9
7.1
6.9
6.5
6.0
5.0
7.9
7.0
6.6
6.6
6.3
6.3
data provided by TrustYou
"Comfortable beds"
Recent reviews
-
Good
6.7+Room was spacious and had style, old city house with interesting furniture, a place with some character. Much better value than other box-like rooms in nearby 'modern' hotels which charged twice the price.-The shower wasn't great, limited water supply. Still plumbing issues to be expected in an old town house like this, and management quickly fixed any problems.
-
Mediocre
2.7+The quietness.-Not so noisy with all the traffic.
-
Mediocre
3.3+booked v late so choice v limited. Chose Arapey because walking access to old city & port. good bus links. variety of eating places nearby.-sheets not ironed, we doubted that they had been washed. Looked as though bedding had just been thrown back after last occupant. carpet dirty. lighting dangerous. decor jaded. there was no reduction on actual room rate. dollar:pesos conversion 20% above going rate in city
Details
Map
Details
Map
Reviews
Overall
7.2 Good
Based on 660 reviews
-
All reviews 7.2
-
Couples 7.0
-
Families 6.7
-
Business
-
Solo 7.7
9.3
7.0
5.2
7.0
5.2
4.1
9.2
7.1
5.2
4.3
3.7
3.7
9.4
6.8
5.6
4.5
4.3
3.4
9.4
7.2
3.3
data provided by TrustYou
Details
Map
Reviews
Overall
7.2 Good
Based on 383 reviews
-
All reviews 7.2
-
Couples 7.4
-
Families 7.4
-
Business
-
Solo 7.9
10.0
9.0
8.7
8.3
8.0
6.3
9.1
8.9
8.4
6.6
4.4
4.3
8.8
8.8
3.9
data provided by TrustYou
"Clean bathroom"
"Friendly service"
Details
Map
Reviews
Overall
5.9 OK
Based on 334 reviews
-
All reviews 5.9
-
Couples 6.0
-
Families
-
Business
-
Solo 5.8
7.9
6.0
6.0
4.2
2.5
2.2
8.0
7.9
6.6
5.1
4.3
2.8
8.0
6.1
4.3
2.2
1.5
data provided by TrustYou
Details
Map
Reviews
Overall
6.0 Good
Based on 266 reviews
-
All reviews 6.0
-
Couples 5.5
-
Families 5.7
-
Business
-
Solo
8.8
6.7
6.7
4.0
3.0
2.7
1.3
9.0
6.4
3.5
2.5
2.1
1.3
data provided by TrustYou
Details
Map
Reviews
Overall
9.1 Excellent
Based on 482 reviews
-
All reviews 9.1
-
Couples 9.2
-
Families
-
Business
-
Solo 9.0
10.0
10.0
9.9
9.9
9.5
6.6
10.0
10.0
9.9
9.9
9.6
6.5
9.9
9.8
9.6
9.3
9.1
6.6
data provided by TrustYou
"Beautiful architecture"
"Stylish hotel"
"Great reception"
Details
Map
Reviews
Overall
7.4 Good
Based on 112 reviews
-
All reviews 7.4
-
Couples 6.6
-
Families
-
Business
-
Solo
9.0
7.6
1.9
1.9
1.4
8.6
data provided by TrustYou
"Friendly service"
Details
Map
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