Overview

Grand Hotel Eden

Riva Paradiso, 1, 6900 Lugano, Ticino, Switzerland
+41 91 985 92 00

RM 676+

Overall guest ratings

7.8/10 Good
Based on 776 reviews

Review highlights

  • 9.0
  • 8.0
  • 4.7
  • 4.5

Good to know

  • Great view

Nearby

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    About

    Located just 3.5 mi (5.7 km) from the airport, Grand Hotel Eden offers a free shuttle (available on request). Guests can visit the spa to indulge in hot stone massages, detox wraps, or body scrubs, and Oasis serves breakfast, lunch, and dinner. There's a casino and an indoor pool, and rooms at this luxurious hotel get the details right with Frette Italian sheets and premium bedding.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Skiing
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Golf
    • Child pool
    • Cable or satellite TV
    • ATM on-site
    • Laundry facilities
    • Casino
    • Free airport shuttle
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
    • Train station shuttle
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

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    Overall rating

    7.8 Good
    Based on 776 reviews
    • 9.0 "Terrific location."
      7.3 "City centre within easy reach, said 73%."
    • 8.0 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.0 "80% found the restaurant service to be one of the best."
    • 5.7 "Breakfast is mediocre."
    • 5.3 "Rooms are ok."
      6.8 "Only 68% found the balcony ok."
    • 5.0 "Average comfort."
    • 4.7 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
      2.3 "77% complained about the elevator."
      3.8 "62% didn't like the architecture."
    • 4.5 "Value below average."
    • 4.3 "Disappointing food."
      4.3 "57% did not like what was on the menu."
    • 4.3 "Internet is poor."
    • 3.3 "Not very clean."
      3.0 "70% said rooms were dirty."
      4.3 "57% thought it was rather dirty."
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    Overall rating

    7.9 Good
    Based on 426 reviews
    • 9.0 "Terrific location."
    • 8.0 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 5.9 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      2.6 "74% said rooms were dirty."
      0.5 "95% thought they were poorly maintained."
      1.6 "Air conditioning was criticized by 84%."
      1.0 "For 90%, the rooms looked old."
      3.3 "67% didn't like the uncomfortable beds."
      0.0 "100% found problems with the furniture."
    • 4.7 "Not very comfortable."
      1.6 "Air conditioning was criticized by 84%."
      3.3 "67% didn't like the uncomfortable beds."
    • 4.4 "Value below average."
    • 4.2 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.0 "90% thought the facilities needed updating."
      3.6 "64% didn't like the architecture."
    • 3.9 "Disappointing food."
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    Overall rating

    7.6 Good
    Based on 225 reviews
    • 9.1 "Terrific location."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 5.5 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
    • 5.1 "Average comfort."
    • 4.8 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      1.9 "81% complained about the elevator."
    • 4.5 "Value below average."
    • 3.4 "Not very clean."
      3.1 "69% said rooms were dirty."
    • 1.8 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 124 reviews
    • 9.0 "Terrific location."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
    • 5.5 "Average comfort."
    • 5.0 "Average amenities."
      4.7 "53% thought the building wasn't nice."
    • 1.8 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
      3.9 "Unfriendly atmosphere, according to 61%."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Great view"
    data provided by TrustYou

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