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Best Western London Queens Crystal Palace Hotel

122 Church Road, London, SE19 2UG, United Kingdom
+44 208 653 6622

Cheapest
rate per night

7.4

Good
based on 4,145 reviews
Best Western London Queens Crystal Palace Hotel - London, England, United Kingdom
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor RM 146
Expedia RM 162
KAYAK RM 172
TripAdvisor
Expedia
KAYAK

Good to know

Value for money 7.6
Distance to city centre 9.8 km
Location rating 7.0
Nearest airport London Gatwick
Distance to airport 29.5 km

Rooms

Check-in
Check-out

Standard rooms

RM 191+

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Bed type
Provider
Nightly base price
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Unknown
RM 191 per night
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RM 292 per night
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RM 427 per night

Executive rooms

RM 377+

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Bed type
Provider
Nightly base price
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Unknown
RM 377 per night
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Unknown
RM 404 per night

Double rooms

RM 146+

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Bed type
Provider
Nightly base price
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Unknown
RM 146 per night
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RM 162 per night
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RM 172 per night
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RM 184 per night
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RM 230 per night
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RM 378 per night

Reviews

Pros

Cons

Traveller rating

358
453
339
164
3

Time of year

Traveller type

Show reviews that mention

+
building site in 97 reviews
clean room in 647 reviews
comfy bed in 234 reviews
crystal palace in 27 reviews
flights of stairs in 47 reviews
great value in 124 reviews
newly renovated in 24 reviews
nice hotel in 277 reviews
pay for parking in 85 reviews
pay for wifi in 112 reviews
room was very small in 617 reviews
staff were friendly in 462 reviews
  • Mediocre
    Nov 2019
    4.0

    The Location was OK for my needs, the room was modern and had a good shower.

    Lack of in-hotel refreshments, no room service, very limited parking, staff need either customer service training or the opportunity to find another job. Breakfast was below average. My main gripe is that the hotel charged for a no-show on a second room I booked but were unable to produce a receipt for this charge and still haven't.

  • Excellent
    Nov 2019
    8.3

    Good location, and parking.

    The hot and cold taps on the basin were reversed. I couldn't turn off one of the bedside lights, I had to remove the bulb. I did tell reception about these problems but they didn't seem that interested.

  • Okay
    Nov 2019
    6.0

    The bathroom is very clean and the price is good.

    The hotel could do with some refurbishing. The pipes smell like sewage. I did not find the staff particularly friendly.

  • Good
    Nov 2019
    6.7

    I was able to walk around a bit and purchase food etc. Parking is available for purchase if you drive so that helps. Climate control options are in the room though and that's always nice.

    There wasn't water in the rooms, and I wanted to just purchase some from the vending machine but it was also broken. They have a bar and cafeteria area but I wasn't able to purchase at the time. It's a minor complaint but after a flight, beverage options are always nice. Staff was kind though, easy going.

  • Good
    Nov 2019
    6.7

    The hotel itself is nice. Our room was clean, although my brothers was not so much! We even had Netflix in our room!

    Not one member of staff managed a smile! Reception staff were miserable, bar staff didn't say more than 2 words!

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About

Overview

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.

bestwestern.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.4 Good

based on 4,145 reviews

7.9

Cleanliness

7.5

Comfort

7.4

Staff

7.6

Value for money

Check in

14:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Business centre
Laundry service
Meeting/Banquet facilities
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Designated smoking area
Storage available
Free Wi-Fi
Lift
Hairdryer
Free Internet
Pets not allowed
Parking (surcharge)
Linens
Towels
Express check out
Disabled access

FAQs when booking at Best Western London Queens Crystal Palace Hotel

Where is Best Western London Queens Crystal Palace Hotel located?

Best Western London Queens Crystal Palace Hotel is located at 122 Church Road, 9.8 km from the centre of London. Palace of Westminster is the closest landmark to Best Western London Queens Crystal Palace Hotel.

When is check-in time and check-out time at Best Western London Queens Crystal Palace Hotel?

Check-in time is 14:00 and check-out time is 11:00 at Best Western London Queens Crystal Palace Hotel.

Does Best Western London Queens Crystal Palace Hotel offer free Wi-Fi?

Yes, Best Western London Queens Crystal Palace Hotel offers free Wi-Fi.

Does Best Western London Queens Crystal Palace Hotel offer free parking?

No, Best Western London Queens Crystal Palace Hotel does not offer free parking.

Does Best Western London Queens Crystal Palace Hotel offer free airport shuttle service?

No, Best Western London Queens Crystal Palace Hotel does not offer free airport shuttle service.

How far is Best Western London Queens Crystal Palace Hotel from the airport?

Best Western London Queens Crystal Palace Hotel is 13.5 km from London City.

Can you bring pets to Best Western London Queens Crystal Palace Hotel?

No, pets are not allowed at Best Western London Queens Crystal Palace Hotel.

Does Best Western London Queens Crystal Palace Hotel have a pool?

No, Best Western London Queens Crystal Palace Hotel does not have a pool on-site.

Photos

Best Western London Queens Crystal Palace Hotel - London - Building All photos (88)
Best Western London Queens Crystal Palace Hotel - London - Bar Bar (4)
Best Western London Queens Crystal Palace Hotel - London - Bathroom Bathroom (8)
Best Western London Queens Crystal Palace Hotel - London - Bedroom Bedroom (34)
Best Western London Queens Crystal Palace Hotel - London - Buffet Buffet (3)

Location

Most popular landmarks

  • Palace of Westminster 9.7 km
  • Westminster Abbey 9.8 km
  • Westminster Bridge 9.9 km
  • Big Ben 9.9 km
  • Tower Bridge 10 km
  • London Eye 10.1 km

London travel guide

Learn about London on KAYAK

Getting around

London City 13.5 km
London Heathrow 26.6 km
Crystal Palace, Greater London 0.9 km
Sydenham Hill, Greater London 1 km

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