Best Western London Queens Crystal Palace Hotel

clean good shower

room in bacement and long walk from reception

We arrived and the receptionist had an attitude, was rude when serving, speaking in short sentences, looking at the floor, ask for photo ID - had no idea, that I required photo ID to book in and having used booking.com many times, I have never had to before. His response was cant help you if you dont have it! When we checked in, the room was down multiple flights of stairs further and further into the basement area with no natural lighting - a mammoth walk and trek with 2 children and 4 cases and no lift facilities. We then went outside into a closed and enclosed forecourt, to another corridor that went deeper down, to our room finally. On entry the room was damp and cold. on Getting into bed, all four beds were damp sheets and the smell of damp was offset with a glade plug in that was very strong. We were tired and the children needed to sleep so I was not prepared to trek back to reception to complain or ask to be rehoused, we got some sleep but my 8 year old son has got a cold as a result of sleeping in a damp bed - not the birthday treat he wanted. The shower room was dirty and mouldy with a mouldy shower curtain. When we checked out in the morning, there was no one at reception to speak to so we left our electric keys and left the hotel, disappointed and never going back. I stay in Best Western hotels with business trips a lot and have never experienced this before.

Dry Beds. Non damp room

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days

Convenient to find and central

Breakfast was rather chaotic! Little food available after 9 p.m.

Staff were friendly and helpful

Rooms were of a very poor standard.

The bathroom and windows were filthy. The atmosphere of the hotel was neither safe nor welcoming.