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The Hotel had a friendly atmosphere and was run very efficiently without making the guest uncomfortable. All facilities were as good if not better than promised.
Space and Price. There was plenty of room for our 3 boys to run around just in the room, and the indoor pool was a big hit. I could also see that in warmer months, the outdoor activities would be fun. Also, Gail at reception was a real gem! Internet access could have been in a better area, it is kind of loud right there by reception.
Nothing. It was dirty. The room smelled. There was drunken fighting throughout the night. Also there were gangs of noisy teens. If we had not paid in advance we would have left.
The great facilities for the children, friendly staff, good entertainment
Go there! A lovely hotel with smiling, welcoming staff and lots to do. Indoor and outdoor pools, games room, book swap, animations etc. Our (spotless) apartment for 4 was spacious and airy, with small oven, double hob and fridge. A twin bedded room and 2 sofa beds in the living room. Huge sliding windows for lots of light and a big balcony with enough space to eat. Bathroom was well equipped, it also had a nice sized bath. The man who showed us to our room noticed that the light in our hallway didn't work and before we could unpack, the maintenance man had arrived and changed it. Nice carparking area and within walking distance of the main street, shops and beach. We'd thoroughly recommend Encantada and will definitely go back there. Nothing to dislike at all. One of the other reviews mentioned the noise but we were right above the entertainment and once our windows were closed we didn't hear anything.
although we didnt have great weather there was still plenty to do in the hotel also the restaraunt was great with loads to chose from.
very welcoming.staff very helpful and friendly.
Modern clean spacious
Comfortable clean apartment.
Good parking Pest control - ants in the bathroom
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
front office help was excellent and very helpfull
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
Very nice new hotel. Honeymoon suite was perfect.
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
Clean and perfect location
No Garage attached to hotel, this is seprate and about 1 kilometer down the road. Parking Facilities on arrival are very poor, so difficult to unload cases.
Very friendly en helpfull staff. Hotel was perfect situated on the boulevard en also direct in the town center. Good breakfast buffet. Parking in public car parking was good organised and safe
professional staff, ggod food, good location, comfortable rooms somebody walking in high heels in room above, could here every step
Excellent hotel. Fantastic position. Lloret was unexpectedly "very Spanish". I loved the narrow lanes behind and to the side of the hotel No
we had a great time!
I only stayed for five days but I found the hotel staff to be very helpful and willing to assist with any and all problems. I did not like the fact that the hotel bar fronted the street and attracted passing by trade also, for some unknown reason the bar staff were not of the same calibre and quality as the hotel staff and the difference in sevice and courtesy was very noticable
Location to the Beach Restaurant closed early in the evening
Location Breakfast selection, food was sometimes cold, staff in outdoor restaurant were often slow & unfriendly
First of all, location was very good. About 30-40 m. from the beach. Also i liked my sea view room and meal in the restaurant. Staff was good too except one old bald man at reception. Every day stayed bad smell of water drain in the corridor (close to the lift). Also the wi-fi internet is very expensive (6 eur per day, 25 eur per week), but i knew about it before and it wasnt big problem for me
Really clean hotel. no wifi
The rooms were excellent and very clean and the food was good Reception staff were only average - seemed to be saying 'take it or leave it'
Clean and staff very friendly and helpful the location was amongst amenities..breakfast was full of variety and very good..all round great hotel for 3 * value would definately stay again
value for money and relax
--- the kidness of the reception stuff:-(, befor and during the stay.2 days before, called them to cancel a person for the room, but they couldn't find any trace about my call, so I do have to pay the total amount for 2persons!!!
very clean . food good. staff very friendly and efficient some building work going on right next door was noisy sometimes
good clean hotel, only there for weekend, so was fine . had a secure garage which was my main reson for booking here.
It was good. Especially very friendly staff, parking available. If you stay longer than 1 week the assortment for breakfast could be more diverse. WiFi could be free of charge on reception. Information about extra cost for safe service should be clearly defined.
we loved every minute of our stay in the hotel..the rooms are very comfortable.
staff very friendly and hotel spotlessly clean,hotel nicely placed in centre of Lloret de mar No
magnificent view, very fine beach i searched for sand - no pebbles. We went for 2 days, and it seamed we've had a week holliday. I combined stay here with a match FC Barcelona ("we won"), and having seen Barcelona last time, now we got a good impression of what the "costa" can offer. When you look down to the beach, the pines, the swimmingpool, while eating breackfast, you feel half-way heaven. Price was a bit heavy, but all worth it.
Food was good, the environment was good as well. Nice swimming pool and beautiful beach and little bay The building was quite intrusive and out of contest, a big long concrete block. Quite expensive for its class. No change of towel in the evening by the maid who came to prepare the bed for the night.
Only fascinating views. The hotel is situated in a beautiful bay. Two single beds instead one double were completely uncomfortable. Furfurnishing and bed linen were very poor. The hotel isn't worth the money. It does't match his stated level of 5 stars. I was dissapointed. The breakfast in Santa Marta was poorer then the breacfast in third stars hotel in Barcelona. And tables in the restaurant, and lounges on the beach were not enough. It was really problem with them.
Comfortable room, private location, excellent beach facilities, good tennis courts, friendly staff, good food.
We lived in appendix - it very good and silent but WIFI works sometimes.No shuttle to the center of the city. You can take beach towel one time per day only.. Firm 4 star hotel?, very good but not 5 star.
I liked the location of the hotel....the landscape scenery is just fantastic...staff was kind and polite...plenty of parking...hotel is far from the noisy areas, thus perfect for a quiet stay. The room furniture and fittings a bit dated, although very clean...very expensive restaurant, we needed to have lunch elsewhere....you could hear noises from the neighbouring rooms....no gym...
the hotel is located in a beautiful area.it is also good that is somehow isolated from noisy Loret del Mar but you need a car to move arround. it is a good place for relaxing and it has a good restaurant.
Excellent location for family with children. Quiet place. Excellent beach - yachts are not allowed to stop in this location. Nice rooms - big enough, clean, large balcony. Overpriced cusine, although it is excellent. But it is easy to get a good meal outside - plenty of resaurants around. Renting a car is almost necessary, staying in this hotel - it is impossible to reach anything without a car. Staff is not speaking English, except reception staff.
the atmosphere and the facilities
The hotel by itself is great. I loved location, facilities and view. Service is poor. Definitly not 5 stars. No making up rooms in the evening (or couple of times from my 8 nights stay). Nobody cared about replacing these small items in bathroom. Too many restrictions, one could not take a peach to the room from the dinner. Meal is rather tasteless and monotonous. No fresh squeezed juces for breakfast (5 stars?)
Like it Don't have coffee maker.and iron
I like the location only This hotel need to be renovated. Very old furniture and bath etc. Very dark room. and very difficult to communicate with staff, as they doesnt speak english. Even to order eggs for breakfast inpossible.
everything - location, room, facilities, breakfast
Inpossible to order any kind of food in the restraunt and room rervice/ they didnt understand english at all!. And how it possible to pretend for 5 star hotel??
Location to the beach, "private" atmosphere, breakfast
Many things there are nice. Location, rooms, services and staff are the best in the area Prices are little bit high
Good view from balcony, marvellous views from breakfast/dinner rooms and from the terrace, peaceful calmness in hotel (apparently the hotel attracts quiet guests without children - but we were visiting in late season), personnel usually quite friendly and discreet. Room quite small (no place for chairs), overall quality of room not at 5-star level throughout (badly functioning balcony and fridge doors, no amenities like water-cooker for tea in room, lighting not good enough for elderly eyes). Lack of attention to detail: magazines in room from 2007, personnel not well trained in English (ordering fried eggs with bacon unsuccessful). I would recommend the hotel mainly for early and late season, and not for families.
very nice staff, room was rather simple, but very nice, clean, furniture also simple but new. Overall impression - minimalistic, but convenient and pleasant to use. The best choice if you need just to have a confortable sleep and if you plan to spend all days outside. Also, the best beaches are not in the center of the city, so if you do not plan to go outside in the eve or night, maybe its not the best choice 1) rather poor views from the balcony 2) air conditioning could be a little stronger (not critical) 3) no wi-fi
not much this is not 4 star hotel not even 2 star
Very clean and good central location, couple of minutes walk from the beach. Nice roof top pool Extremely noisy! Doors constantly slamming and noisy guests, difficult to get a full nights sleep.
Everything was ok
pets allowed, terrace coffee, small rooms
The staff was very friendly, my room was big but not of a 4star standards. The location was great. The swimming pool was really cold and small. Breakfast was very basic and of poor quality. The hand shower was of poor quality and every evening when I used the shower it always had cold water. Check out was at 10am I was allowed to stay untill 12am free if charge which was good
the staff were nice,the food sometimes was good , especially the Breakfest,The view from the 5th floor Balcony was really nice, the general environment , location and quality of the guest was really nice there was no free internet , neither wired nor wireless , they had 3 old sluggish and slow computers in the lobby , it coast 1 Euro to use the net for 10 min.!! ,no fridge in the room ,the bed wasn't that comfortable.
Location (close to the town center and to the main beach). Room was clean, air conditioning was good and silent). Breakfast was unedible and everyday the same. Some construction site is against the hotel and it's rather noisy (I guess so, 'cause we had room on the another side of the hotel with a pleasant view to a dirty inner yard).
very good food,everything is clean,good and kind personality its not recommended for families because it's too noisy
dinner excellent, well cooked a great selection, something for even the pickiest eaters terrace/balcany was miniscule, not like illustration on booking.com. No mini bar as stated
the pools all the games were quite expensive
I liked the location of the hotel. There was no shuttle from the airport to the hotel when I arrived around 23:00 and it was a big problem for me to come to the hotel.
Clean with good facilities and good location. Some of the staff were rude and unhelpful
Great Breakfast and hotel room. No good ventilation in bathroom.
The staff were in the main helpful and willing. The room was large and clean and presentable. The food was plentiful and of reasonable quality. It would be possible for anyone to find something they would enjoy no matter how fussy. Possibly a shift system for the restaurant to aleviate having to 'come back'
Nice clean hotel, very quiet, with efficient staff. Good location with easy walking distance into town, or down to Fenals beach. Excallent value for money. Most of the customers have half board, The restaurant does not open until 7:15pm, by which time there is a big queue.
Great breakfast. Loved indoor pool. Close to everything. Beds a little hard.
location, excellent facilities and friendly staff. The spar was very well used and enjoyed by all ages
location,views,breakfast,pool,jacuzzi,steam room,help from staff 2 single beds put together as a double.
Most of the staff was very helpfull and friendly, The hotel was very well kept and clean. It is located in a very quite area and not so far from the center of Lloret de Mar. The food was excellent and varies every day
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
The hotel was very central
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
The friendliness of the staff and the fact that the room was quite clean and the towels were changed every day. They should not serve any kind of meal, it is really hard to find something to eat in what they offer for breakfast/lunch/dinner
Low price for food and services provided. My credit card was blocked by credit card company after fraud attempt to take money from my account. the only place were I used my credit card during my trip to spain was hotel cleopatra. Master Card did not provide any details and I do not want to blame anybody from the staff, but this is a reality.
The staff were extremely helpful and the breakfast and dinner that we had at the hotel was good. The room was very clean and we had fresh towels and the room was cleaned everyday. The location was also excellent, extremely near to the centre but far enough away to be a peaceful stay. I would definately recommend this hotel. The jacuzzi bath that we recieved was not as impressive as the photo shown. However, the bath that we had in the room was good.
the staff the climate the area just everything in general we had a lovely stay and i will recomend it to all my friends.
Staff were very good,reception,dinner hall. The hotel was very clean and was a great location,we will come agian.
closeness to pedestrian and old town centre, room size, jacuzzi bath shabby furniture,thinness of walls without any sound barriers that protect from noisy neighbours especially late at night,poor buffet at dinner
hardly any English stayed in the hotel .all information in different language not much sun by the pool
It's very convenient location to shops, restaurants, bars and beach, reception staff very helpful and friendly.
The relation between price and quality is excellent. The location is very good, for me is perfect for visiting with children.
Very comfortable. With the option of reserving apartments with kitchenette. Value for money very good. With animations and lots of activities during the day.
Good entertainment hotel staff were rude and unhelpfull and the food was very poor and unless you went to eat as soon as the 2 hour slot started then there wasn,t alot of choice left
Close to the sea and city, activities for children. We visit this hotel since 4 years. 2008 is the first year when we have seen a degradation (1. less friendly staff; 2. worse quality and variety of food; 3. cleanliness in the rooms)
very nice location & good service
The hotel is far from being a 4 star. The facilities are very basic, coffee at the breakfast was impossible to drink, too many noisy Russians, the elevators as well as the hallways and the lobby look more like a sanatorium from 1970's in Russian resort than a 4 star hotel in Spain. Basically, it's just bed and breakfast stay.
Nothing! It is not 4-star hotel, at its best it may be 1-star Everything! - lwe did not get the room we booked; location is far from the sea, not 200 m as it is described on the website; there is no garden at all; food was tasteless, of poor quality, and the same every day; staff is quite unfriendly, room is outdated with shabby, broken furniture
A very nice hotel, with very kind staff. We got a very nice, new and spacious room. The food was varied and good. In spite of being in October we have been able to enjoy the swimming pool, especially the sun! The price quality relation is very good. Nothing.
location, poolside, bar staff friendly one drink at a time at bar. Other h top hotels allow 2. Doesn't help queues
easy check-in and out. noisy at night. No quiet bar that was also non-smoking.
nothing the rooms are smeling . the hotel staf is terrible at 9 am they told me that i should leave my room becouse another client waiting for room . in every hotel where i stayed i usaly cheked out in 12 am
location no fresh fruit for breakfast or brown bread
The Hotel staff were very accommodating and friendly and we were surprised at how good the food was after reading recent reviews. The hotel rooms could be very noisy and you can hear the clients in the next door rooms.
Majority of staff were very pleasant. We had a problem with the toilet in our room and it was fixed within 5 minutes. Rooms were well equipped ie with hairdryers etc and toiletries provided. Poolside areas, restaurant and bar very clean. Overall the hotel was excellent value for money! Cleanliness of rooms could be improved on slightly. Food service was adequate but could have provided better options for vegetarians. Staff could be more informative about the details of excursion trips available.
Probably the best looking woman that i have ever seen works on reception :-)
Price of a vodka & coke was far too high.
indoor pool sauna and steam room when weather was poor being able to have a cup of tea whenever staff were ill mannered were not friendly
Location and price for time of year. The bar area is a little depressing. The layout should be changed, to make it a place to relax with drinks and to be able to sit at the bar side and talk if you wish.
The hotel is very close to the centre of Lloret De Mar. The staff were of very good help with a good variety of items for breakfast. If you are travelling by car, this hotel offers a parking facility (main reason why I booked at this hotel) I stay in a twin room and room was quiet small however it was always well kept clean by the housekeepers. Also the hotel doesn't offer a daily entertainment schedule just like other close by hotels. Room did not include a minibar however when we asked for one we were given one at a small charge.
Location good for beach, shops, restaurant and transport. Did not need to hire a car. Noise levels very high as mostly young groups of people in hotel and surrounding hotels, plus night clubs. We had breakfast only. Coffee horrible, powdered orange juice. No fruit available, poor quality cereals with liitle choice.
acceptable level of comfort for a hotel in Lloret; interesting music entertainment on Wed; single rooms are really tiny (while doubles are fine); breakfast is poor; amex is not accepted; car parking is far from the hotel;
good value for maney, staff is very friendly and helpful, food is ok also
Clean friendly with entertainment and a great location near to the action and very close to the beach . Would return anytime
Hotel was very nice. Airconditioner in all rooms, nice bathroom. Hotel is situated close to beaches and center. Breakfest everyday the same, dinner each day 3 different meals.
Good location-Food was good and Cheap! The night shift receptionist didnt speak much english and wasnt nice
acceptable prices, good swimingpool food was owful
The position of the hotel great overlooking the beach. Road to cross.The lady who cleaned the room was very helpful and friendly. No friendly greeting at reception or breakfast room. But staff were helpful if asked. We booked a room overlooking the beach but were sent to a room facing a brick wall. This was sorted quickly.
Convenient location. Really enjoyed the pool area. I did not find the wait staff friendly during breakfast service.
The sea view is an absolute wonder, I just could not leave the room :) Great location on the central palm-tree boulevard along the beach. Nice rooms, good breakfast, helpful staff (Russian-speaking as well). Sea view rooms are absolutely recommended.
Location The reception staff were OK but not overly friendly. I was also charged an extra 5 Euros and I dont know why as I hadnt used anything extra
location some of the ¨stuff
Perfect hotel, staff, location if person wants to find minus he/she always find it even in 5 star hotel) the location makes it amazing, room are big, i was in low season and it was lazy happy time, enjoy your stay wen your abroad) i would stay there forever and will do it next time
The place it's beautiful, nice view on the sea and a great avenue.... Very noisy, there a lot of nightclubs all around the hotel....we didn't sleep well
the discount price, location, wi-fi is only downstairs, dust at the top of frames
I liked the closeness to the sea best. Secondly to jogg or walk along the beaches. No internet in the rooms is poor 2010
Location of the hotel no tea/coffee making facilities
Relaxing atmosphere, good food, great staff and clean environment Absolutely not our stay was perfect.
Food was diabolical but seemed to improve after complaints by guests.I would rate this hotel 2 to 3 star and not 4 star
We left a day early,that says it all. Should be made clear not in walking distance of Lloret centre and paseo maritimo (is at Fenals area). Supposed to be 4-star. No way. Full of lower end of market package holidaymakers. Noise dreadful. Breakfast almost inedible.
Price is low and it's really close to the beach, I would give this hotel at most 2.5 star. Not so many facilities. It is loud at nights, and bathrooms are moldy.
Nothing; sad experience on the hotel - place and hotel staff unpleasants Unfortunatelly the hotel has 4 stars but only on the top of hotel.....the rooms are dirty, smelling dirty, the bathroom was mushrooms on the wall, they have limited remote control for tv- guarantee for remote control 20 euro; swimmingpool too small for the capacity of the hotel; the hotel ask money in advance for all your holliday there;
I liked its location They do not deal with airport transfers
close to the beach the same breakfast every day
Excellent location. Good pools with 2 jacuzzis and roof top bar! Plenty food and drink. Entertainment was first class for all age groups. Expected a kitchenette in room (as advertised on booking.com) - not a major problem though.
This hotel is listed as 4 star - I don't think it's quite up to 4-star standard, however it IS great value for money, spotlessly clean and located a mere stone's throw from the lovely Fenals beach. We paid 47 euros for one night's half board for four people - the food was ok and plentiful but the coffee in the buffet area was undrinkable!! Still, a small price to pay for such good value. We had free parking along a quiet parallel street and everything is in walking distance. Our only complaint was that the advertised family room for 2 adults+2 children' was, in fact a double room with two fold out beds - there wasn't room to swing a cat! It was ok for one night but no longer. Overall we got more than we expected for the price we paid. Nothing to complain about for the small price we paid, although we would have liked the 'family room'.
Child friendly, good location - in the "nicer" area of Lloret de Mar, fantastic beach, etc... I didn't expect much due to the area & the price! The queing & certain rules such as 2 drinks per adult & they wanted my 3 year old to get his own with his card, reception unhelpfull when asked for information, the room was never clean: the dirt on the floor was there on arrival & departure!
This is a hotel for young people, and I loved it. Everybody was nice, we had informations, and we even met new people that lived in other rooms, thing that in an other hotel doesn't happen!
It was close to the centre, easy to find and was in good price. Wifi was very weak...could not join from my room.
Mmm... The balcony) Also it was not far from the beach. T Pillows first of all. There was no soap in the bathroom. We came at night (earlier for 10h - it happened) without paper with confirmation of our booking and the gay (administrator) didn't find us in the list. So we was waiting till morning comes and the other administrator will show up! ((((( She found us in 2 minutes in booking list.
Staff was very helpful , good value for money , good for young people, next to main nightlife spots , close to the beach
Bliskosc do plazy , ale bez widoku ! ,close to the beach ,but not view on the beach ! Uwaga !!! halasy zgielku ulicznego ,duza ilosc dyskotek !!! halas i jeszce raz halas !!!! Very noisly hotel !!!! Discos !!!!! platnosc z gory ????? down payment before ????
the best thing about this hotel was the location :) the day reception staff was great :) especially that middle aged italian speaking woman :) i forgot her name :/ she was very very helpful... even managed to fix certain appointments for me such as bus confirmations etc... breakfast was poor... had to spend a whole day on toilet after... no aircondition in rooms... expensive internet service ( both at reception or wifi)... noisy people... one can only sleep after 5am or 6am... night staff (in particular the man with grey long hair) was totally unhelpful, ignorant and not to stay with people...