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The location and view were very good The only luxurious aspect of the hotel are the room prices. Given the price we were expecting something better than old furniture, staff that would not make the room in the afternoon and soap/shampoo coming from an dispenser attached to a wall. The worst was the minimalist breakfast supposed to last until 10:30 but which is almost empty at 9:30 and with staff starting to dispose of it at 10:15. Hotel does indeed have a gym, massage and jacuzzi, but you have to pay just for "general facilities access", and again for the activity you choose. We don't recommend this hotel, there are many better ones with same location advantage!
The room, view, amenities, and location were great; The one major issue was the staff - one of the desk clerks continued to harass my wife, asking for photos, and also to go on a date. It made the stay quite uncomfortable .. I would not expect this from a three star hotel!
Most amazing view of the Hagia Sophia and Blue Mosque from my room.
The staff is very friendly and helpful, the view excellent (you can see from your window all the city, Agyasofia and Blue Mosque) and the tramway station very close to the hotel. I ll return to this hotel if I ever visit again Istanbul. The fact that the elevetor comes up to the 7th floor, and you have to walk some stairs to go to the roof garden which is on the 8th floor.
Very convenient position for visiting the old town and the local attractions The room was extremely hot as the air conditioning was ineffective, no air conditioning in the breakfast room, staff not particularly helpful.
staff were excellent internet connection was subject to problems
pretty nice hotel, great location and view from the roof dining room breakfast could be better
Rooms not very spacious but quite clean and well-maintained. Comfort is ok, but not exceptional. Furnishing and decoration need update. Breakfeast buffet might be a bit more refined. Overall, acceptable value for money but there are better options available. The view is magnificent on the 6/7 th floor.
Staff was efficient and courteous.....however the beds need definately improvement...the mattresses felt like they had been used by very heavy overweight people with a definate hole in the middle. We stayed in room 401 which sizewise was ok but had very few hangers for hanging clothes. New mattresses absolutely necessary... they should also provide a little more light in the corridors of the hotel... it was almost pitch dark and one had difficulties to insert card to open room doors.
good view The airconditioner is not working at the hotel .I adviced this hotel to my professor scientist colleguaeas .One them recently visited May 30 2010 from Taiepei and he told me that the airconditioner is not working Only fan is working . at that time I warned the hotel service . then for the SSIEM meeting I stayed and 3 of my other collegueas booked and stayed one from Belgium and the others two from UK and we had still the same problem air conditioner was NOT working I complained about this to hotel service and they told me that they can not do anything for that. It is not good for hotel that has a very nice location . I am sure , you will have more pressure on this air conditioner fixing or having a new system there Thank you
A very nice hotel in a perfect location.
Perfect location, good atmosphere, very nice views,
The personnel and their extra mile dedicated to provide the best they can, the owner Ali is committed and ready to all suggestion and recommendations from all the guests, I pointed out small things and he ordered the adjustments with the blink of an eye, great management, recommendations to Mourad, Ismael, Shivan and Serhan, thank you guys; you're great.
The hotel's staff was truly exceptional. Words cannot do justice to the unique treatment I received at Sura. I felt more like family than a guest, and I would go out of my way to stay here again. Thank you for creating such a great team! Awesome location!
Excellent location, very closed to metro.Excellent breakfast, good restaurant.Room and bed linen clean.Free drinking water. worn carpet
1. Excellent decor and interiors. 2. Very helpful and friendly staff. The Guest Relations Manager at the reception (A lady) helped get us a very nice room. 3. Bellboy, was very courteous & helpful.4. Great hammam experience at the Spa. Breakfast was just about okay, but nowhere near the standards of the overall hotel.
Sorry it was bad
modern and new look. spacious and well furnished rooms. central location
Location. Nice amenities. 3 star at best. Dark rooms, dogs welcome you at front door. Taxi can't easily get in because it's a very busy and crowded street
Great location, friendly staff and clean rooms Nothing
the Location and the fact that for one specific incident they went beyond the call of duty to help me out. Although the staff was willing to be helpful they were not very specific on how to use public transportation or even give more specific instructions on how to get somewhere like the postoffice..
Location, hotel's design.
Perfect location, Good quality roof restaurant At the breakfast you have to pay additional fee if you want to have fresh juice or espresso or omelette. The Wi-Fi internet is free, but with very poor quality!
the location of the hotel is so good,near to the Metro and also near to Sultan Ahmed area.
Nice hotel in the center of city and close to everything.
They don't do what they promise. Pets are not allowed. Parking is not free. Restaurant service is slow
Employees were friendly, location was perfect for a weekend of sight-seeing and the room was also good considering that we just needed a comfortable place to sleep. Drinks in the bar are slightly overpriced.
the area around hotel. small room... little expensive 120 euro for a night
Right in the middle of the torist part of Istanbul easy to walk to all of the main attractions,eating places and shops, a great time was had by all of our party. Had to pay extra for real orange juice at breakfast.
very good location
We liked pretty much everything, from the welcome Turkish Delight and juice, to the Valentine's candles, wine and flower petals waiting in our room, to the breakfast overlooking the Istanbul skyline and the Blue Mosque, to the friendly staff, and finally to the goodbye gift and single rose (which my daughter still has). Not a thing!
The staff very helpful, close to sightseeing, very comfortable Everything was great, the only thing which could have been improved is the shower drainage
Very cooperative and helpful staff, prompt service, hotel is centrally located with good eating joints nearby.Need to mention name of Mr.Cazer on reception who has been an extremly good host.
location is perfect - very calm street food in the morning
The hotel was pristinely clean, was within easy walking distance of all attractions yet located away from the press of traffic and crowds, and the staff was outstandingly competent, friendly, and helpful. I liked everything (which is a rarity with me).
We found this hotel very convenient to restaurants and the many old city attractions. The staff and all amenities were very good and we would stay at The White House Hotel again.
The friendliness of the staff , the position , the cleanliness all made for a great stay.
The staff was very accommodating and tried very hard to help us in any way they could. The hotel is only 5 months old and working hard to complete the furnishings and decoration... there were a few things missing, i.e. a comfortable chair in the room. But they told us everything was ordered and on the way.
Staff, location, room were fantastic!!! The breakfast could have more variety from day to day but all the hotels had the same breakfast.
Beautiful boutique hotel located near several of the historic buildings in old Istanbul. Amazing staff!
The hotel is a really nice place. New design and interior look very fine. The hotel staff is extremely polite and ready to help you with your most unusual requests. The hotel has an optimal location - close to Sultanahmet and Grand Bazaar, it is surrounded by many lovely restaurants and cafes where you can taste "delicious substance" of the Turkish cuisine. And, of course, we enjoyed the price of accomodation in this facility. 1. The breakfast might be a bit more diversified. Last year we had better breakfast in a hotel that was worse than the White House. 2. We expected a better room service (I don't understand why charladies folded towels that were hung to dry; and sometimes they tried to enter the room when there was a "do not disturb" sign on a handle of the door). Though this point is not critical. 3. Sound isolation should be better. However, I suppose it's an ordinary "drawback" of many Turkish hotels.
The hotel is very new, clean and nice. The staff was very helpful, they give answers for all the questions. The location is perfect, every important sight is in a short walk. Thanks for everything.
Reception was very helpful and location was fantastic--right across from the Grand Bazaar and a short walk or tram ride to Sultanhamet. I stayed here when I had a 22 hour layover in Istanbul so I was able to see things quickly. Room was very small (about 2 feet of space on two sides of the bed) and there were no surfaces to work on or put things. Would not recommend for an extended stay, but great for a short visit.
Location location location Not clean Breakfast
Friendly staff, clean quiet hotel at a very good location. Rather small 3 person room, internet slow and one computer often in use
The hotel is very good located and is very quiet. Nothing
Beautiful view from restaurant over the sea and Sultan Ahmed area. hotel staff is very friendly and helpful
Location, staff were very kind The room was very small and very warm (the window gives on a sealed courtyard, so no fresh air). The air conditioning only emits hot air
the hotel was so close the the Blue Mosque and Sophia, and walking distance to the Grand Palace and the Bosforus (?) very clean and comfortable with a fabulous roof terrace.
Excellent location near main heritage sites Nothing. It was exactly what I was hoping for.
The people were very accommodating and exceptionally friendly. The place is clean and pleasant and even when the neighborhood had a couple of power outages, the hotel and staff adapted with its own generator. In sum, I liked the placed--great location, clean, and very friendly. I fully intend to use the place again when I return to Istanbul and recommend it highly, especially given its relatively cheap rates in a city where hotels are a bit more expensive that what one might initially think. Keep in mind this is not a ritzy 4 or 5 star while at the same time it is not a hostel...for a middle aged traveler a nice in-between 2 or 3. The only minor downside is that when calculating the final bill a poor exchange rate was used. Still, this was not major.
Excellent location for city trip.
Clean modern renovation, very quiet rooms, friendly staff. Some rooms have no outside windows, just a small window looking into the stairwell.
The location was perfect for visiting the old town tourist area. The hotel was a very good standard and the staff were always friendly and helpful. The rooms were clean and well decorated. The roof terrace bar had great views of the blue mosque and the sea. The restaurant was rather small for the numbers of people coming in for breakfast and you often had to wait for a table. There were no sea view rooms with double beds, these rooms had 2 single beds. We wanted double bed - hotel were happy to change this.
We liked all ))) We liked all )))
Excellent location, very good value for your money! Nice rooftop terrace, very helpful staff at the breakfast and the bar. Be careful, the reception staff is cheating about the free transfer between the hotel and the airport. We wanted to use the hotel -> airport transfer since we went by train from the airport. The reception staff said that only the airport -> hotel transfer was offered by the booking site. Of course this was untrue. After I mentioned him, that his colleague (who was working at night) confirmed or transfer is available, it became available immediatelly. Nice attempt!
The staff is friendly and helpfull. There is no luxury but room service is very efficient and the breakfast is delicious. I came with my wife and 5 yr old boy and we recommend.
Friendliness/helpfulness of staff. Close proximity to major tourist attractions. Exceptionally clean and modern. More information needed in the rooms about locality. Safety deposit box not that secure (flimsy connection to cupboard) - would be better in the wardbrobe?
Location was fabulous. Breakfast on rooftop has amazing views. Hard beds. Noise from construction next door.
We stayed at Tan Hotel for 3 days. The staff was extremely helpful and very polite. The hotel architecture is superb, especially the terrace restaurant where we had breakfast and could see the view of all of dowtown Istanbul. Overall it was a great experience and this hotel made it all the more better! We highly recommend it and would stay here again!
Excellent location, only minutes walking distance to the main tourist sights and the tram link and surrounded by restaurants. The hotel could not be better located but in a relatively quiet side street so not disturbed by external noise. The lady on reception during our stay was very helpful and friendly. Breakfast staff also very good. Breakfast was adequate but the selection was poor. It could be improved. More external seating would help to enjoy the Bospherous views at breakfast.
Closeness to the centre. The hotel was clean, comfortable and the staff were always very helpful. The breakfast choices were a bit limited, could be better. It would be useful if they provided facilities to make hot drinks in your room.
New Hotel in a great position, extremely helpful and friendly staff, safe, quiet and clean.
Everything was very nice. Hotel staff very friendly, clean, centar of Istanbul... If I stayed longer, maybe there would be less of space for wardrobe.