Overview

Best Western Raphael Hotel Altona

Präsident-Krahn-Straße 13, 22765 Hamburg, Hamburg, Germany
+49 40 380 240

RM 338+

Overall guest ratings

7.9/10 Good
Based on 728 reviews

Review highlights

  • 9.4
  • 9.2
  • 9.2
  • 6.0

Good to know

  • Great reception
  • Friendly service
  • Train station is close

Nearby

    show all

    About

    Welcome to the Best Western Raphael Hotel Altona - a modern and comfortable city hotel with a personal touch. Right in the centre - close to the port, theatres, musicals, shopping and sightseeing - the hotel is in the trendy Altona-Ottensen district of Hamburg. The hotel is extremely easy to reach - only 100 m from the Altona train station, only 1500 m from the Hamburg-Altona Cruise terminal - and is therefore the ideal starting point for any business or leisure trip. Cyclists are given a warm welcome! Start or finish your cycle ride in the centre of a cosmopolitan city. Our hotel is the ideal place to stop over, and also has a safe place to leave your bicycles. It is right on the Elbe Cycle Route ("Elberadweg") on the section between Lühe/Wedel and Ochsenwerder. From here it is 68 km (42 miles) to Glückstadt and on the other side of the Elbe 82 km (51 miles) to Stade or 60 km (37 miles) to Lauenburg in the other direction. Our 43 individually furnished rooms offer a homely feel and 3-star-superior comfort. There is free WiFi Internet access throughout the hotel, and a free to use Internet terminal is available in the lounge. Start your day at our lavish breakfast buffet and enjoy an evening drink at our small hotel bar. Relax in the sauna area, which is open 24 hours a day. Whether you want to go sightseeing, shopping or sample the night life, all the main sights, the best shopping streets and the lively night spots are easy to reach on foot or by S-bahn from the Best Western Raphael Hotel Altona. From the Altona train station, the S-Bahn will take you to the Jungfernstieg, museums and musicals. The Fish Market, Reeperbahn and port area all easy to reach by foot. The lively restaurants and pubs in the Altona-Ottensen district are only a few minutes away from the hotel. It's also a great place to go shopping or just stroll. We look forward to welcoming you to Best Western Raphael Hotel Altona.

    Less More
    bestwestern.com

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • No smoking
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Business centre
    • Concierge service
    • Laundry service
    • Cable or satellite TV
    • Air-conditioned
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 726 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.5 "95% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 9.2 "Perfectly clean."
      8.9 "89% said rooms were clean."
      9.5 "95% thought it was clean."
      10.0 "100% said the bathroom was clean."
    • 9.2 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
      8.4 "Easily accessible by car, said 84%."
      9.4 "94% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 9.1 "Food is to die for."
      10.0 "Yummy desserts, said 100%."
    • 8.4 "Breakfast is good."
    • 6.0 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      6.7 "For only 67%, the bathroom was ok."
      6.1 "Only 61% said the rooms were modern."
      6.3 "63% thought the bathroom was big enough."
      5.5 "For 55%, maintenance was acceptable."
      6.7 "For only 67%, the tv was ok."
    • 4.7 "Not very comfortable."
      3.2 "68% said rooms were small."
      4.2 "Air conditioning was criticized by 58%."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 428 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to shopping."
    • 9.3 "Food is to die for."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% said the reception staff was great."
    • 9.1 "Perfectly clean."
      8.7 "87% said rooms were clean."
      9.6 "96% thought it was clean."
    • 8.3 "Breakfast is good."
    • 6.9 "Average value."
    • 6.8 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      6.8 "For only 68%, the bathroom was ok."
      6.8 "Only 68% said the rooms were modern."
      5.1 "For 51%, maintenance was acceptable."
      6.2 "62% thought the bathroom was big enough."
    • 5.4 "Average comfort."
      5.7 "Beds were acceptable for 57%."
      5.4 "For only 54%, the noise level was all right."
      6.2 "62% thought the bathroom was big enough."
    View all review categories

    Overall rating

    8.3 Excellent
    Based on 50 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.4 "Breakfast is good."
    • 5.7 "Rooms are ok."
    • 4.4 "Not very comfortable."

    Overall rating

    7.5 Good
    Based on 101 reviews
    • 9.3 "Perfectly clean."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.1 "Terrific location."
    • 7.8 "Good breakfast."
    • 5.5 "Rooms are ok."
      6.7 "For only 67%, the bathroom was ok."
      5.1 "Beds were acceptable for 51%."
    • 4.3 "Not very comfortable."
      2.9 "71% said rooms were small."

    Overall rating

    7.7 Good
    Based on 145 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 9.3 "Perfectly clean."
      9.0 "90% said rooms were clean."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.1 "Food is to die for."
    • 8.4 "Breakfast is good."
    • 5.4 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
    • 4.8 "Not very comfortable."
      3.1 "69% said rooms were small."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    "Train station is close"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    nearby train station
    suburban train station
    breads cereals
    nearby train
    city break
    great for a city trip
    good traffic
    buffet wa
    ideal for a city break
    urgently renewed
    second language
    More

    Photos
    Map

    Map