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Friendly, pleasant staff and easy check-in. Great rates and convenient location. Very clean large rooms!
Can't beat the price, cleanliness, convenience and comfort We will be making the Deluxe Inn our planned stop when traveling between our homes in Florida and Pa.
Clean place, great customer service, updated showers/bathroom. Stayed there 2 nights with a 1 year old and a 4 year old and wasn't scared to let them sleep in the bed. It was so clean I couldn't get over it. I couldn't ask for more for the price. Didn't have any aminties other than just being a room to stay in.
The room was great. I loved the larger size refrigerator with separate freezer and microwave. The room was very clean and comfortable.
very clean fresh rooms and a great price for overnight stay
Overall we got a good deal on a hotel that is ideally located off 95. Courteous staff and comfortable beds. Older building/bathrooms. Overall very positive experience, we would stay there again.
Good, clean hotel. No issues.
Clean, big room, checkin and checkout was easy. A door separating the shower & toilet from the sink area did not close (we were there with kids). Parking was scarce.
The staff was courteous, and in general, helpful I missplaced my drivers license, and even though i had paid online, the front staff desk manager would not allow me to check in. I offered my business cards, to show my photo and information on my company's website, but to no avail. I finally found my driver license, so was able to stay at the hotel, but i would otherwise would have gone through a lot of hassle to find another hotel. Also the pool closed at 9:30, just when i was ready to use it, nd didn't open again till 9:30am, too late for me to use it.
Super friendly staff. Very clean. Very comfortable.
The food and service at the restaurant was excellent. However, I asked for a quiet room. I was put away from elevators in the back of the building. I could hear noise from the power she'd housing the air conditioner. No magnifying mirror in bathroom Noise from the power shed.
The restaurant was nice the room service was pretty good. I also love the fact that their towels and bedding didn't have a burnt dryer smell I would have enjoyed the stay a little more if they didn't have such thin wall. I could hear everything in the hallway. They also do very early clean up. Who knocks on the door to clean at 9am?? Even if I had put the do not disturb sign I would have been disturbed by the knocking next door or across the hall.
Staff were great. Room was very nice and clean Noise from other rooms.
Staff very friendly and helpful
Staff was friendly and room was clean. Breakfast was better than expected. Not a fan of exterior corridors, but was not an annoyance. There was a person outside begging for money as soon as we arrived. This was not a great start and made us uncomfortable.
Employees were very friendly AC in room needs to be repair. Only one air volume speed ( low). I would not remove the humidity in the room. Also the room had a mold smell
nothing Please know that booking early and having a confirmation number is meaningless when you have a problem with these companies. I booked a NON-SMOKING room at this place 5 days before checking in. After a looong drive from Fla, I was eager to check in. When I got to the desk, one of the clerks was complaining about her job and shift hrs. Then she told me they only had a SMOKING room for us. While she was checking with the manager, 3 other people walked in and got keys to their rooms even though they said there was no non-smoking room for us. The 2 clerks blamed me for using Kayak/Get a Room instead of calling them directly. They also avoided responsibility by blaming Kayak for booking a room that wasn't available. They offered no options except to take the stinky room, get a refund for my payment or to go to a higher priced motel. I called Get a Room and they handed me off to Chana, a supv. He said since I was refusing the stinky room, his company was not responsible. I told him I booked and paid for a NON-SMOKING room and that is what I expected but it didn't matter to him. If we went to another motel and had to pay more, he said his policies and procedures would not cover the price difference even though we were the victims of this mistake Kayak and the motel caused. I was dismayed that both the motel and Kayak/GetaRoom were so eager to avoid responsibility for the problem they caused. I won't be spending $$ at this motel and Get a Room again and hope you consider the same thing unless they develop more traveler-oriented policies.
Staff friendly. Cleanliness was bad
Room was clean, and well stocked with towels and face cloths. Reception area was spotless and the staff was friendly. Would stay again if I was in the area.
Clean. Breakfast area way too small. Not up to Hampton standards.
The staff was very courteous. Victoria was great!
Very clean rooms, pleasant staff N/A
The staff was very nice and friendly. It's just an old, 60's style two story row type building no different than a motel 8. Everything about the place says, "this place should not cost me more than 60 bucks, tops." I felt the pictures I saw in the ad did not disclose the true age of the place. When I tried to take my shower there was no hot water. Old things break.
Great price for great quality. Very comfortable and the hotel staff was wonderful. We wish that the beds were a little softer and that the breakfast had been open a little later.
I would absolutely recommend the Hampton Inn at I-95 in Fayetteville. Everything was very clean (old, but very well cleaned). I had to print off some papers and there was easy free access to a printer. The breakfast was typical hotel breakfast. The front desk workers were very welcoming and kind. They were also helpful. The hotel is old, but was well maintained - in about 10 years it will be considered "character" don't let other people's view of "dingy" sway you.
Location was great. Breakfast was good and the staff was very friendly. The lock on the door was broken and the room was very crowded.
Breakfast was horrible. I thought I was in an episode of Hells Kitchen
Their beds were comfortable, rooms were clean. Over all a clean safe hotel. Would revisit n the future. Sheets were stained, after requesting a change, the bed was made up with same soiled sheets. After calling the front desk a hotel worker delivered the sheets at the door and left. Requiring us to make the change.poor service.
I booked it to attend a family wedding and it was conveniently located within minutes/miles of everywhere we needed to be.
Location in relation to highway was good. We only stayed one night, so for one night, it was fine. People were very nice and helpful. Bar had nice servers and so did cafe. The breakfast buffet was nice too. Beds slept terribly. Also we got a king room and so did my in-laws. We had a pullout couch in our room and they didn't. We needed it for our two small kids, but it was odd that the rooms weren't all the same and the girl at the front desk told us that no rooms had pullout couches.
I like the size of my room, the fact that there were tons of channels available on the television, the beds were super comfortable, and that there was underground parking. I did not like the customer service that I received. The staff did not seem like they were very happy to be working there. I did not feel appreciated.
Staff was very friendly and helpfull. It was a great place to stay, very comfortable and clean
It was clean, nice and quiet. A little far off the highway
This Embassy Suites was a good price for this type of facilities. The morning meal was awesome, cooked to order. There were no trash containers around the outside sitting areas. Also there needs to be a covered area at one of the outside sitting areas, for the smokers.
Nice spacious room On the weekend we had a loud party next door and could hear everything. But overall great stay and convenient to shops and IMAX.
Very clean and well appointed. Food was good and the pool was just what the kids needed. Sink had low water pressure.
Service was great
We were on the road for several hours on a trip that always seems somewhat stressful due to traffic and our getting older. I choose Holiday Inn because it seems to always be just right. Friendly service a friendly staff all complete the package to make for a pleasant stay. Thank you.
The staff was pleasant and helpful. Bed was comfortable. Great ammenities on site, pretty much an all-inclusive property for a traveler. Needs updating. Could not connect to wifi. The operator offered to send someone to the room to help but no one showed. The hair dryer did not work and there was no outlet to plug one of the bedside lamps into - why even bother to have the lamp there?
The staff was very nice on my visit. The layout of this motel. To To few elevators and once you get to your room you have to walk forever to get anywhere.
Worst place I ever stayed Clean that place, does not deserve 3 stars
Okay location near highway. The room had a musty odor and really showed its age. I was too tired to complain but this was not good value for money. You'd be better off staying at a cheaper motel than this Holiday Inn unless you need the restaurant and bar in house. A/C did not work.
Staff was friendly. It had beds. Red mold in shower and on curtain. Inconvenient elevators. Room felt like a sauna when I walked in. Very surprised this was a 3 star hotel. Not what I expect when paying over $100 for a room. Wi-Fi was slow, albeit free.
handsome place, seemed newly refurbished, good location with a friendly staff the only good thing about the free breakfast was the coffee, avoid everything else
The price was high for such a mediocre hotel.
The staff was really nice
Staff was professional and helpful. Worked with large groups and still kept the individuals/small groups moving. Toilet was too low. Felt like I was back in Grade School. Did not expect Handicapped height. But as a short person, when I say toilet too low -- that is an issue.
I go to Fayetteville often on business and for personal reasons (husband in the military) and this is my preferred choice. The last time we were there was for my husband, and they took his military ID for the discount, no questions or other paperwork/his orders necessary. The room was clean and new, the bed was comfortable and large. I appreciated the desk-level outlet for my computer, I didn't have to get on all-fours to plug anything in. Free wireless internet had a strong signal. I really appreciated their business center with free computer use and free remote printing from your room to the business center (printing out my boarding pass for the train was easy). Not every hotel here, even those in the comparable price range have free Internet! The initial reason I stayed at the hotel was due to the fact I wanted a pool (and in Nov it would need to be indoor) and the hotel price was only a bit more than comparable hotels w/ outdoor pools that would have been closed. The pool...
It's definetly worth the extra money to stay here in Fayetteville. Here at least you'll know you will have a clean room with professional staff. It's the only place in fayetteville that I have stayed that I've felt safe.
Room was clean and provided a friendly environment. Pool and Jacuzzi was very relaxing and work-out facility provided some very nice equipment. The only negative was the room seem to be a bit pricey.
For the price, this was not worth it to me. The rooms were clean and bright, but since it's the Garden Inn you can't close the curtains all the way. Breakfast should be included. Was locked out of my room an hour before check out. They said my key was ''demagnetized''...highly doubt it. It had been working the entire time and I kept the key in the same place. Military rates are only given if you have your written orders. The hotel should not have any right or need to view these sensitive and personal documents. We refused to show them and they made an exception, but be forwarned!
Despite booking months in advance, I was given a smoking room. They said my credit card had expired since i made the reservation--but they should have picked that up when I made the booking--not at 1230AM when I walked in the door. One day they just changed the bed linens and took the towels but didn't clean the bathroom and replace the towels. The refrigerator and the air conditioner were very noisy. Not such a great experience.
I loved the hotel! I saw absolutely nothing wrong or out of the norm, the staff was very nice and smiled (not in passive way, but in a real way). They were helpful... before my mother, father, and my family stayed we toured the room to see if it was what we wanted. The breakfast they had, I dont feel it should have been included. Many hotels I have been to do it the same way, when you serve a hot breakfast butffet with a on duty chef to make whatever else you ask for it might just cost 8.95. If you don't want that then go some where else. For me, my husband, and two kids (who ate free) it was a deal. Keep in mind they also have the option (at least online anyway) to pay about 10 more for the room which will include the breakfast for everyone in your room so its like one breakfast free. The decoraction of the hotel, the roominess of the room, the ammenities, the location to the areas I need to get to, the breakfast, and most important the professional staff. I have that hotel a 5.
I am not a big air mattress fan so I did not find the bed to be very comfortable. My husband had no problem. The hotel is clean and very easy to get too. Little traffic area and in addition to the breakfast served at the hotel there are plenty of area restaurants. I would stay at this hotel again.
My stay at this hotel was very enjoyable. The staff was friendly and helpful. The room was clean and neat and the cleaning staff were very pleasant. I would stay here again.
had reservations foe the room w/ breakfast, desk person would not honor, my reservation, because i was a blue member, but i told them they will honor it because i paid for it, they finally gave in after a few choice words
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Barking dog next door hotel room. Noisy room with someone running in room above.
The space was great. Very clean rooms. Felt just like home. All was well.
Very hospitable staff, lots of room, even for five people, clean beds and room, great breakfast.
I liked that it was VERY clean and all looked brand new. The lobby even smelled very clean! Rooms were very spacious, and the bed was extremely comfortable. Pillows were soft. The bathroom was a bit small. Also, I have a 5 yr old so I needed a tub in the bathroom. I had to go inside the shower (and get all wet) in order to give him a bath because the stand up shower was uncomfortable.
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Kitchen area with plates and sliver wear,and glass cup and more.two queen bed with sofa bed.nice deco,a lot of space for store all your stuff.Two TV ,bed area and kitchen area...awesome! Kitchen and bathroom floore was dirty.Staff bring pack and play,but not setting for us!just drop off!No indoor pool!Front desk person wasn't there and not nice to me
You really felt like you were home & not living out of a hotel. There was plenty of bedding available, the staff was excellent, great location in town, and awesome price. Definitely deserves to be considered a 3 maybe even 4 star hotel ! No, I can honestly say this hotel more than exceeded my expectations !
The appearance of the common area and the rooms. Attractive, clean, and comfortable. I didn't like that the room type couldn't be changed just because we booked through Priceline even though the price was the same for a room with a king bed and one with double beds. My brother and mother had to sleep together in a king bed.
Our server at the Bistro was friendly and served us at just the right pace. No
I have no complaints about this hotel. I used to work for a Wholesale Travel Company years ago and I traveled with retail travel agents on fan trips, and stayed in five starts and three starts hotel, and this hotel gets a thumbs up. I liked everything.
Pool was not operational
Friendly staff. Spacious, clean room. Comfortable bed. it would have been nice to either have a breakfast buffet or full service restaurant. The bistro was overpriced.
The bed was very comfortable. No complimentary breakfast.
In my way
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Location, convenience & staff friendliness. Nice selection of toiletries, snacks, etc in lobby but priced higher. Bistro for food offers another option from carb only brkfst selections, but not included in price ($15). Hair in shower, elevator doors filthy. In rm styrofoam (vs paper) coffee cups. Elliptical would not stay on more than 30 secs and rough. Breakfast not inc'd. $4.92 rm chg for 1 bottle of Figi H2O (no vending machines). Starbucks only selection in lobby.
Nice bistro for food, and friendly staff. Rooms were quiet, and very clean. The location is off 95 a good bit, but for the price, well worth the extra 15m.
Full kitchen No trash cans in room and breakfast was chaotic
Rooms were need and well appointed. Tub did not drain therefore did not feel clean. staff was rude during check in to me and other guests; hotel was understaffed in the morning; no coffee and again some staff was rude.
The staff and room were amazing. Staff was kind and had the answer and the room was beyond beautiful with everything needed! Not one bad thing about this hotel
The room size was great. Can't really find anything that I didn't like.
Awesome Hotel! I would definitely stay there again and recommend to family and friends Wonderful Hotel!
I absolutely love this hotel. It feels like home away from home. I love the fully equipped kitchen. The bed was dreamy and I slept like a baby.
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Very clean hotel and room was EXCELLENT! Definately would stay at the hotel again . The hottub and pool area was in a remodel but everything else was great!! Real good breakfast
IT WAS ABSOLUTELY BEAUTIFUL. THERE WAS AN INDOOR POOL ONSITE AND HOT BREAKFAST IN THE MORNING. NOTHING AT ALL!
Above average breakfast. I particularly like the non-instant oatmeal and scrambled eggs. Spaciousness of the room. The only thing I do not like about this hotel is that there are no non-pet rooms. The hotel would have been excellent to me if it has separate pet-friendly and non-pet rooms.
Very nice hotel with large, clean and well appointed rooms. Hotel is located off main road, but has a main road address, which makes it somewhat difficult to find initially.. Perfect in all other respects. Great breakfast..
Everything, the staff and manager are awesome. The breakfast is a true 'hot' buffet with different options every morning. great place to stay and we had 2 dogs with us totally a true pet friendly and family friendly hotel would recommend this hotel. not a thing to complain about
I loved the location. Very close to I95. Our room was cllean, the hotel was quiet and everyone was friendly. The breakfast room was kind of crowded nowhere to sit and eat.
The beds were really comfortable, it was clean, and right off of 95. Perfect for a halfway stop on a road trip.
Breakfast should be later than I AM for us retirees !!!!
Extremely friendly, knowledgable, articulate staff. Room was clean, roomy, bed was comfortable. Breakfast was good
A great value given the cleanliness of the rooms and well-run establishment. Great value. It was clear that a lot of attention went into the details of room decoration, maintenance, and operations. Nothing not to like! Especially for the price, it was a very pleasant stay.
Our room was clean, affordable and the hotel is pet-friendly [for an additional $10]. The staff was friendly and efficient. A night's stay includes a basic continental breakfast. I'll remember to stop here the next time I pass through. This is an older property. It appears well-maintained, but if you're looking for a luxury hotel, this is not the place for you.
Very comfortable bed and sheets. Room was nice. It was pretty quiet and seemed safe. Asked for a view, but don't look out the window-big chunks of concrete missing and lot closed. Nice pool, but not open, looked like it had been closed for awhile! The breakfast. We didn't expect much for a continental, but really, would spoons and any kind of juice be too much to ask for? We ate oatmeal and cereal with our forks. There is a buffet right next to our measly offerings and we were informed that that was not for us. Wow-maybe let us know in advance we stayed in the wrong side of the hotel that included the buffet? Just need to bring your own spoon....and juice.
Clean hotel, friendly staff Nothing
Nothing There were bed bugs in the room , I got falsely accused of smoking , they refused to give me my money back and I called corporate .
I have stayed at this location many of times. However my most recent experience was not the best. It was dirty and I didn't feel as if it was cleaned good from the last guest that stayed in the room prior to my arrival.
The bed was not comfortable.
Renovated rooms, fast wifi, great location, and affordable!
Every member of the staff we encountered were exceptionally pleasant, frontdesk, custodial, food and brevage, everyone. Room clean and beds comfortable. There is nothing I can enter here. Kudos to the hiring manager and trainers of this staff and to the workers, fantastic!
the bed was a little too firm
I traveled alone. The staff was awesome! Jamila was at the front desk with another young lady. They were kind, informative, welcoming & pleasant . I even enjoyed conversation with the man who work at the continental breakfast. Performance evaluation= highly effective. 6/12-6/14, 2015 The gym is too small.
Renovations would wake us up.
Comfortable and very friendly staff Bathrooms need updating, the workout facility is just s treadmill and bike. Breakfast had very little to choose from and none of it was appetizing. This Josh attracts a certain kind of clientele.
Customer service. Beds were very comfortable. Rooms are spacious and clean. No good breakfast provided. No eggs. Just cereal and coffee.
The night staff and maids were fantastic! Good location for city life close to the mall. Tons of fun movies for free on demand. Comfortable beds. Good water pressure The two people that seemed to be running it (manager's?) were rude. When i went to check in, the women was on the phone. I waited for her to get off and she seemed to get mad at me for waiting. Also the 2 running it continuously asked when I was checking out like I was unwanted and that they didn't have records.. Also the elevator smelled of drugs (possibly weed) and cigarettes. The 2 running it also hovered over the guests. The man wasn't as bad. Our card keys for the room were cancelled multiple times.. We had to keep going to the front desk to get them fixed. The front desk acted like it was a huge inconvenience for them. Not much on the breakfast. Frozen waffles, cereal, oatmeal. Also there is only on big thing of butter and one thing of cream cheese. Everyone on the hotel used it. The shower had a low bat to where if you are over 5'5" you will have to duck. I will not be staying here again.
It was decent for the price I paid for it. My boyfriend and I were able to just hang out there. If you had the privacy sign up they were really good at giving you that privacy. The maid would come back and check on you when the sign was down. The night security men were super nice and friendly. The pool was very small! My boyfriend had to go to work during the day and didn't feel comfortable leaving me alone there. The manager was great but the front desk ladies were rude and short. They acted like you were an inconvenience to them. Also our card wouldnt work every night when we got in and had to go to the country to get it fixed. There was a constant weed smell in the hallway. And I told the staff the room it was coming from and they didn't do anything about it..
I reserved non smoking howver when I got there, ai couldnt tell if it was a non smoking room or not, it smelled like amoke. Upon arrival, I got a call from a woman looking to provide her service. My wife was with me. Not cool at all.
Nothing. Non smoking rooms smell like smoking rooms. Noise and the people. The area as well...
The staff was nice. The place is overall run down. I was put in a smoking room, so that was unpleasant (my clothes smelled like an ashtray when I left). There were holes in the pillows and the cases didn't adequately cover them. Sheets were wrinkled with some stains which made me question their cleanliness (although I think they had been washed; they were just old). The internet was spotty, but worked. There was nothing I could eat at the Breakfast (all high carbs and the only thing that resembled eggs was pre-packaged that required microwaving...no thanks). Coffee did its job, I suppose. It is way over-priced for the quality. I went to a neighboring hotel my next night.
Absolutely terrible. All 3 rooms had wet floors from air conditioners leaking. No blankets on beds. Cops in hotel all night from screaming lady down the hall all doped up. Didn't feel safe at all for my family.
Staff friendly and helpful! Hotel showing use/wear, but still ok.
The room seemed clean, and the location was kind of hidden (in a good way) off a main road-- very quiet considering its proximity to I-95. The entire hotel, and particularly our room, had a mildew/cigarette smell. Everything just seemed damp and worn out. Also, hotel decor is usually not great, but this hotel had some of the ugliest carpeting and bathrooms I've ever seen.