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We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel. They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.
Location, location, location. Decent breakfast. Free luggage storage. Late night and early morning nose from the Plaza.
Balcony on the Plaza de Armas (not every room); absolutely the best location; peaceful interior. Free luggage storage while you are away on trek. The Plaza has street noise at night and cranks up quite early some days. When we were there, it got noisy at 6.30 am on a Sunday morning for the annual Cusco festival.