Overview

The James Chicago

55 East Ontario, Chicago, IL 60610, United States
+1 312 337 1000

RM 640+

Overall guest ratings

8.8/10 Excellent
Based on 1,744 reviews

Review highlights

  • 9.6
  • 9.4
  • 7.1
  • 5.7

Good to know

  • Comfortable beds
  • Friendly service
  • Great shopping

Nearby

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    About

    The James Chicago - which received recognition on Travel and Leisures Worlds Best Awards - is located on the corner of Rush and Ontario streets steps from Chicagos famous Michigan Avenue shopping district and renowned museums. The 297-room hotel is known for its signature blend of guest-centric service; warmly modern design and liberated touches. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Perfect for corporate and social events - The James features 7000 square feet of naturally lit state-of-the-art special event space from leather upholstered seating to the latest in technology such as built-in surround sound and HD SMART TVs. Experience The James as a culinary destination with signature restaurant - Primehouse - named number 1 Steakhouse in Chicago - Primehouse Bar - a perfect spot to enjoy weekly happy hour specials or a full meal - and The Patio - a seasonal alfresco dining spot. All corporate events provide restaurant-style dining menus custom created by the acclaimed steakhouse. Other highlights include space accommodations ranging from 10 to 300 guests; on-site audio/visual team; complimentary business networking lounge; and a dedicated Conference Services Manager to ensure the success of each event from start to finish regardless of the size.

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    The James Chicago

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Storage available
    • Wedding services
    • Internet
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 1,744 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.6 "Easily accessible by car, said 76%."
      10.0 "Near to public transport, according to 100%."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      8.3 "83% were happy with the room service."
      8.9 "Housekeeping was great, according to 89%."
      7.5 "75% were impressed by the valet service."
    • 7.1 "Internet works."
      10.0 "100% thought it was a great value."
    • 7.0 "Nice rooms."
      8.4 "84% said the beds were comfortable."
      8.5 "85% said rooms were clean."
      7.8 "78% loved the minibar."
      7.5 "75% were happy with the tv."
    • 6.3 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.7 "Average amenities."
      5.7 "57% thought the building was acceptable."

    Overall rating

    8.4 Excellent
    Based on 941 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 8.9 "Very nice wellness & sports facilities."
    • 6.8 "Vibe was decent."
      5.0 "50% considered the lobby entrance to be so-so."
    • 6.2 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 5.8 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
      6.3 "Only 63% said the rooms were modern."
      5.3 "53% said the view was so-so."
      5.6 "Only 56% thought the shower was ok."
    • 5.2 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.0 "50% considered the lobby entrance to be so-so."
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    Overall rating

    9.0 Excellent
    Based on 366 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 8.9 "Very nice wellness & sports facilities."
      9.1 "top-notch fitness area, thought 91%."
    • 8.4 "Generally very clean."
      8.3 "83% said rooms were clean."
    • 7.3 "Internet works."
    • 7.0 "High value."
    • 7.0 "High comfort."
      6.5 "Only 65% said rooms were big enough."
    • 6.7 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      5.2 "For only 52%, the bathroom was ok."
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Average amenities."
      5.9 "59% thought the building was acceptable."
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    Overall rating

    8.2 Excellent
    Based on 331 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 7.1 "Internet works."
    • 7.0 "High comfort."
      8.6 "86% said the beds were comfortable."
    • 6.6 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
      6.9 "Only 69% said rooms were big enough."
    • 6.0 "Vibe was decent."
      5.9 "Only 59% thought, the hotel was modern."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 104 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 7.2 "High comfort."
      8.6 "86% said the beds were comfortable."
    • 7.0 "Nice rooms."
      8.6 "86% said the beds were comfortable."
    • 6.5 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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