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The Ritz-Carlton, Cancun

Retorno del Rey #36, Zona Hotelera, 77500 Cancun, QR, Mexico
+52 998 881 0808

RM 2,542+

Overall guest ratings

9.3/10 Excellent
Based on 644 reviews

Review highlights

  • 9.7
  • 9.4
  • 9.2
  • 6.7

Good to know

  • Clean rooms
  • Professional service
  • Friendly service
  • Great view

Nearby

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    About

    Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

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    Marriott V2

    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Playground
    • Private beach
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    9.3 Excellent
    Based on 644 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      7.4 "74% said the reception staff was great."
      10.0 "Lovely pool/beach service, according to 100%."
      7.5 "Housekeeping was great, according to 75%."
      10.0 "100% said the concierge service was amazing."
    • 9.4 "Terrific location."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% appreciated the closeness to the beach."
    • 9.2 "Excellent breakfast."
    • 8.5 "Food is delicious."
      8.1 "81% loved the menu selection."
    • 8.4 "Rooms are great."
      10.0 "100% thought the view was good."
      8.5 "85% said rooms were clean."
      7.8 "78% thought rooms were spacious."
      7.3 "Well-maintained, according to 73%."
      10.0 "100% enjoyed the balcony."
      10.0 "100% enjoyed the furniture."
    • 6.7 "Internet is average."
    • 4.9 "Value below average."
      1.9 "The price was too high for 81%."
    • 4.4 "Bar is not good."
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    Overall rating

    9.1 Excellent
    Based on 405 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 9.3 "Terrific location."
    • 8.5 "Rooms are great."
      8.7 "87% said rooms were clean."
    • 8.1 "Comfort level is high."
    • 7.9 "Good amenities."
      7.6 "76% thought the building was wonderful."
    • 6.4 "Vibe was decent."
      6.6 "66% thought the atmosphere was somewhat friendly."
    • 4.6 "Value below average."
    View all review categories

    Overall rating

    9.4 Excellent
    Based on 238 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.5 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 8.1 "Rooms are great."
    • 6.7 "Vibe was decent."
    • 5.1 "Average value."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Clean rooms"
    "Professional service"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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