Overview

Cancun Bay Resort

Boulevard Kukulkan Km 3, 77500 Cancun, QR, Mexico
+52 998 849 5776

RM 475+

Overall guest ratings

7.3/10 Good
Based on 325 reviews

Review highlights

  • 9.4
  • 9.0
  • 5.2
  • 4.9

Good to know

  • Great menu
  • Friendly service

Nearby

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    About

    Located in Avenida Kukulkan, this beachfront hotel is next to a golf course and within a 10-minute walk of Linda Beach and Museum of Popular Mexican Art. Las Perlas Beach and Escenica Tower are also within 15 minutes.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Room service
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Bicycle hire
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Private beach
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Meeting/Banquet facilities
    • Game room
    • Spa
    • Child pool
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.3 Good
    Based on 325 reviews
    • 9.4 "Excellent value."
    • 9.0 "Terrific location."
      10.0 "100% appreciated the closeness to the beach."
      8.6 "86% enjoyed the restaurants & bars nearby."
      8.0 "City centre within easy reach, said 80%."
    • 9.0 "Excellent breakfast."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
      10.0 "100% found the restaurant service to be one of the best."
    • 6.7 "Food is average."
      5.6 "56% thought the dining experience was appropriate."
    • 5.2 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 4.9 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      2.9 "71% didn't like the uncomfortable beds."
      2.2 "78% thought they were poorly maintained."
      3.5 "Air conditioning was criticized by 65%."
      4.4 "56% were disappointed with the minibar."
      2.2 "78% had problems with the shower."
      2.0 "For 80%, the rooms looked old."
    • 4.7 "Ugly beach."
    • 3.1 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    7.2 Good
    Based on 224 reviews
    • 9.4 "Excellent value."
    • 8.6 "Location is great."
    • 8.2 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 6.7 "Food is average."
    • 5.8 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 5.2 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 4.9 "Ugly beach."
    • 4.1 "Vibe wasn't good."
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    Overall rating

    7.4 Good
    Based on 71 reviews
    • 8.4 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.2 "Pool is good."
    • 2.6 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."

    Overall rating

    8.2 Excellent
    Based on 29 reviews
    • 5.7 "Rooms are ok."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Friendly service"
    data provided by TrustYou

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