Overview

Helen Hotel

167-169 Hills Road, Cambridge, CB2 8RJ, United Kingdom
+44 122 324 6465

RM 320+

Overall guest ratings

7.7/10 Good
Based on 746 reviews

Review highlights

  • 9.5
  • 9.0
  • 8.7
  • 4.7

Good to know

  • Friendly service
  • Train station is close

Nearby

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    About

    Set in a Victorian house, Helen Hotel offers free parking and traditional breakfasts. The hotel is a 20-minute walk from Cambridge centre, and just 10 minutes’ walk from Cambridge Railway Station. The individually decorated rooms each have a work desk and Wi-Fi access. All rooms feature a flat-screen TV and tea/coffee facilities, and each has a private modern bathroom. Full buffet breakfasts are served daily in the bright and airy dining room, including fresh coffee and pastries. Guests can enjoy drinks in the cosy lounge bar, or on the pretty garden terrace. Just 1.5 miles from the historic Cambridge Market Square, the Hotel Helen is a 25-minute walk from the Grand Arcade shopping centre. The Cambridge Leisure Park is a 5-minute walk away.

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    Amenities

    • Internet
    • No smoking
    • Bar/Lounge
    • Safe
    • Free parking
    • Free Wi-Fi
    • Terrace/Patio
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 745 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.7 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      8.2 "Great parking, according to 82%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      9.5 "Easily accessible by car, said 95%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      8.0 "80% liked the proximity to sightseeing."
    • 7.6 "Internet works."
      10.0 "100% thought it was a great value."
    • 5.4 "Rooms are ok."
      5.4 "Beds were acceptable for 54%."
    • 4.7 "Not very comfortable."
      4.3 "57% said rooms were small."
      3.6 "64% thought it was too noisy."
      3.3 "67% criticized the small bathroom."
    • 4.0 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
      1.5 "85% didn't like the unstylish hotel."
    • 3.1 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      4.7 "53% complained about the elevator."
      1.6 "84% didn't like the architecture."
      0.5 "95% thought the facilities needed updating."
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    Overall rating

    7.6 Good
    Based on 387 reviews
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 9.1 "Excellent breakfast."
    • 8.4 "Location is great."
      8.2 "Great parking, according to 82%."
      10.0 "100% thought it was easy to get to the train station."
    • 7.3 "Internet works."
    • 4.9 "Rooms are not good."
      5.0 "Beds were acceptable for 50%."
      3.8 "62% complained about the bathroom."
      4.1 "59% said rooms were small."
      0.7 "93% thought they were poorly maintained."
      2.7 "73% had problems with the shower."
      2.7 "For 73%, the rooms looked old."
      3.4 "66% criticized the small bathroom."
    • 4.3 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      4.1 "59% said rooms were small."
      3.7 "63% thought it was too noisy."
      3.4 "66% criticized the small bathroom."
    • 3.6 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
      1.1 "89% didn't like the unstylish hotel."
    • 3.1 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      1.2 "88% didn't like the architecture."
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    Overall rating

    7.8 Good
    Based on 52 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.1 "Excellent breakfast."
    • 8.9 "Location is great."
    • 5.4 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
    • 4.9 "Not very comfortable."
      4.4 "56% said rooms were small."
    • 3.2 "Terrible amenities."
      3.2 "68% thought the building wasn't nice."

    Overall rating

    7.7 Good
    Based on 305 reviews
    • 9.5 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Excellent breakfast."
    • 7.7 "Internet works."
      10.0 "100% thought it was a great value."
    • 5.4 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      7.0 "70% said rooms were clean."
    • 4.9 "Not very comfortable."
      3.8 "62% thought it was too noisy."
      4.5 "55% said rooms were small."
      3.3 "67% criticized the small bathroom."
    • 4.0 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
      1.6 "84% didn't like the unstylish hotel."
    • 3.1 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      1.3 "87% didn't like the architecture."
      4.6 "54% complained about the elevator."
      0.4 "96% thought the facilities needed updating."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Train station is close"
    data provided by TrustYou

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