The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
peaceful and good scenery of Kuala Lumpur
Location, very close to KLCC Breakfast / food
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Not satisfied The facilities are old
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
the location of the hotel is pretty good with a lot of shopping centre nearby.. the pillow is not so comfy and the water tap abit old, however other than that, the rest is quite good
The location is in the city center, however there are many other hotels in the area which I think better than Federal (I've been to some of them before). I actually didn't like staying there and I believe I will never book in this hotel again. The hotel is quite old and needs major renovation. The rate is expensive for the poor service given. I booked Studio Deluxe room which was totally different from the photo shown on booking.com website. The internat charges is quite high, many onther hotels provid free wifi. Overall Its not worth it.
Breakfast We book for queen bed but when we go there is twin bedded.
need to be more polite, specially B/Fast lounge as only one staff called AKBAR was very polite. They shouldnot treate all customes with others mistakes.
location lack of hot water
Location is excellent Rooms are not up to the standard.
the location its ok the room is too small an no privacy
Average but very convenience. The toilet should be improved and upgrade such as extra spray pipe and it leaks everywhere. There should be complimentary mineral water in the room esp for late check in.
Location wise not bad. Firstly when reached the hotel, no greetings from reception at all, my family of 4 do not feel welcome. Secondly when insert the door card into the card reader, the reader was faulty as there was no light & electricity. Need to call the technician few times before they came & repair. We were staying in a family room yet only provide 2 bottles of minerals waters instead of 4. Overall not satisfied with the hotel service & facilities.
The excellent location staff
Friendliness and efficiency of the staff
Location is great. Not really a 4 stars hotel, poor services, no internet.
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Location near the monotrain, expensive,
I liked the cleanliness and the convenience and the breakfast not much
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
business breakfast facility, pool area
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
The concierge was excellent. Those guys were doing a great job. Reception: not possible to pay by credit card, young incompetent staff - Rooms: dirty: blood on the bed (housekeeping luckely putted some new), floor and walls full of spots, a lot of noise because very thin walls - asked reception for other room but apparently all their rooms are like this - Breakfast: the food was ok but not great
The locality of the Hotel is excellent. Disturbance/noise in late hours.
Nice pool, free wifi, late checkout till 2pm for free, location is great (close to Bukit Bintang = shopping, Alor Street = lot of cheap food and Changkat Road = nightlife) no safety box inside the room
Nothing Internal of hotel is opposite to what is found on internet.
floor is dirty and bed is not comfortable
environment there is quite nice... 1. have better room service. 2. have more parking space for the guest.
Good location Walls are too thin - heard the neighbour talking and laughing loudly both nights I was there, couldn't get to sleep. Called the duty manager, no one pick up. Called the counter staff 3 times, they didn't bother to go to the room to told the guest off, just heard a call to their room, after which the noise continues!
near to the shopping and active area reservations via the internet does not mean a full gurantedd booking, as mentioned by the receptionest.
location at the price bit shabby - but I believe t is being upgraded
The only thing I know is they charge me double for the one room once I checked in the charge 200 ringetts and again when I checked out they charge me 175 ringets .which is very bad experirnce with the radius for me I like the rooms but don't like the staff and systems
The hotel staff is friend and willing to help. The location. it is difficult to locate the hotel for those who drive.
It's very convenient to go anywhere
Friendly staff, clean good location, nice breakfast.
The location the breakfast and the location
Quite central Arrived to find trainee staff booking us into rooms which were totally poor in quality compared to what was advertised on website. Made to wait for over an hour before the hotel manager arrived and was offered only one room booked as promised (for a group of 6). A group had to stay in substandard room. The room had begbugs too. Will not be recommending to others.
The staff were very helpful the rooms have poor airconditioning
None at all. I don't think that I will stay at that hotel again The hotel room are small. No bar fridge and the staff are not well train.
Although I had booked a Deluxe Room with a Queen size bed, we only got two single beds and we had to manage somehow for 3 nights with two single beds
Centrally located Language of staff. They do not understand English properly.
Close to KL's excellent railway network. Located in a vibrant area that is of interest to tourists. Their restaurant advertisers and charges for 'mineral water' but serves opened bottles of what is probably tap water. My room had no window or natural light.
i dont feel good with this hotel they way they r talk with ppl and everything they asked money
Very well mannered staff at the reception the cleaniliness and type of facilities
The staff are friendly and helpful. The facilities of the hotel is a bit old.
It was nice, clean, basic. Just enough what we needed. It is not in the centre, so it is quiet and the railway station was near. You can get to anywhere in the city from there by rail. Rooms were very small, but you cannot expect more for this value
We stayed at thee hotel just for a day, but the room size was very very small and there were no services. No staff available at night for any services. Nothing liked as of now and even upset that after commitement of not deducting the 2nd day stay charge the hotel charged the amount from us.
The Suite was very spacious and modern. It had all the comforts that you would require and more. The Hotel was recently renovated and they couldn't have done a better job. I didn't like the location, in that, there wasn't any restaurants or grocery stores anywhere close. Also missing was free Breakfast which is the norm in that part of the world, ofcourse we were informed of this, on the Web Site, but unfortunately, we chose to ignore it.
Very nice rooms Check out procedure
location The restaurant for the residences on level 6 was very poor. The food was ill prepared, cold and poor service. I had to send back a loaf of bread back that was full of mould - the chef should have seen that before putting it out. The hot food was cool and the cold food was warm - very disapointing on variety and presentation.
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
big room, fast internet... the hotel is under decor....it is dusty....
The hotel room is huge and comfort..
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
the place & the design of the rooms the insects
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
every thing was very good(venue, service,...etc) nothing all good
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
Everything was amaizing Nothing at all.
The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
The hotel has a nice combination of accomidation, shopping and Theme park
i like the staff way to deal with custoumers and facilitiesof hotels
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
the room is quiet, I dont hear noise from outside I like all
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
Spacious rooms, great location, room furnishing
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
Central to the main areas of KL
location -- close to malls, stores and city old run down rooms, not well equipped.
great location, friendly and helpful staff
It in the center of city and neer to train station Water comes from selling from light
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
good location for shopping poor customer service who attended to us, poor condition of furnitures
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept