Park Plaza Vondelpark, Amsterdam

Pros: Location. Atmosphere. Nespresso in the room

Cons: Not a place to stay if you are travelling with kids. We were travelling with our two kids but upon our check-in the hotel did not have rooms with two beds available. We ended up paying 90 Euros for an extra bed, and the room was very tight

Pros: The staff was hospitable and friendly.

Cons: The internet was very slow. The room looked like it had been a while since it was last cleaned. The fixture in the shower was broken and didn't hold the shower head.

Overall very average. The room felt worn out. The location is very average. Pre-paid for 2 nights - Moved to another hotel after the first night. However shout out to the service staff at the V-Bar for being very helpful.

Pros: Very helpful people at the hotel bar.`

Cons: Rude personnel at the front desk. Extremely unhelpful. Led to complicating the overall check-in procedure.

It appears that the owner of the hotel must try to save so many pennies that he/she does not care about the guests. Night manager upgraded me to a fabulous room. I have never complained about a hotel like this before but the initial experience was the worst that I had stayed in as a business traveler on the road most of the year! I hope that the first room was not an example of the property. The new room was fabulous but I am certain that was not what they normally give their guests. My initial experience was that they tried to save every penny they could wherever they were able to. Most staff were trainees. They were great but it may be an indication of how the owner must try to save pennies and not understand guest service and hospitality. I ranked this below a motel 6 category but they call themselves 4 star. The staff though was 5 star! Even the trainees! The night manager was exceptional. They were the only reason I did not leave to go somewhere else.

Pros: Front desk staff was exceptional. They tried extremely hard to please their guests but they apparently must have had very limited abilities. They did try to go well out of their way to help in any way they could. Exceptional!!

Cons: Room was tiny and dirty. Even the coffee pot had about 2 inches water that was full of pieces! No electrical adapters for the entire stay & staff not allowed to buy them (about $5 each!). Their website info is totally inaccurate.

The hotel is not that close to the museum area. The tram system in Amsterdam is very good. I rather stay at a better hotel and go to museums by tram.

Pros: Decent breakfast if greeting at discount price.

Cons: Room is very small even by European standard, worn out mattress, must carry luggage up and down stairs to get to rooms in the annex building, had bad odor at the tiny hallway, rickety elevator.

Pros: location

Cons: rooms were dirty, poor quality and NOT like the photos advertised. NOT a four star