Overview

Mercure Townsville

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

RM 341+

Overall guest ratings

8.1/10 Excellent
Based on 792 reviews

Review highlights

  • 9.9
  • 9.2
  • 9.0
  • 4.9

Good to know

  • Pleasant hotel grounds
  • Friendly service

Nearby

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    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 792 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      10.0 "100% thought the service was very professional."
      7.5 "75% were happy with the room service."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.3 "Great parking, according to 83%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Breakfast is good."
    • 8.1 "Very good internet connection."
      7.5 "75% said the wifi quality was great."
    • 4.9 "Rooms are not good."
      2.6 "74% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      4.1 "59% said rooms were small."
      1.1 "Air conditioning was criticized by 89%."
      1.5 "For 85%, the rooms looked old."
      3.9 "61% had problems with the shower."
      2.9 "71% thought the tv was sub-standard."
      3.5 "65% found problems with the furniture."
      0.0 "100% said the bathroom was dirty."
      2.2 "78% criticized the small bathroom."
      2.0 "80% were disappointed with the minibar."
    • 4.4 "Not very comfortable."
      3.4 "66% thought it was too noisy."
      4.1 "59% said rooms were small."
      1.1 "Air conditioning was criticized by 89%."
      2.2 "78% criticized the small bathroom."
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    Overall rating

    8.1 Excellent
    Based on 459 reviews
    • 9.9 "Excellent pool."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 8.9 "Breakfast is good."
    • 8.9 "Location is great."
      8.3 "Great parking, according to 83%."
      10.0 "100% liked the proximity to shopping."
    • 8.2 "Very good internet connection."
    • 6.2 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      4.1 "59% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 4.6 "Rooms are not good."
      2.4 "76% complained about the bathroom."
      4.1 "59% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      3.7 "63% had problems with the shower."
      1.2 "Air conditioning was criticized by 88%."
      1.8 "For 82%, the rooms looked old."
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    Overall rating

    8.4 Excellent
    Based on 87 reviews
    • 9.9 "Excellent pool."
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.2 "Food is delicious."
    • 7.8 "Good amenities."
    • 6.5 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.4 "Vibe was decent."
    • 4.9 "Rooms are not good."
    • 4.2 "Not very comfortable."
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    Overall rating

    7.9 Good
    Based on 63 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 8.3 "Food is delicious."
    • 6.5 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 4.3 "Rooms are not good."
    • 4.1 "Not very comfortable."

    Overall rating

    8.2 Excellent
    Based on 182 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 8.7 "Breakfast is good."
    • 8.1 "Food is delicious."
    • 5.2 "Vibe was decent."
    • 4.9 "Rooms are not good."
      0.7 "93% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
    • 4.5 "Not very comfortable."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

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