Playa Encantada

Calle 12 bis Norte esquina Avenida 20 Norte, 77710 Playa del Carmen, QR, Mexico
+52 984 803 5602

RM 164+

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Overall guest ratings

6.7/10 Good
Based on 132 reviews

Review highlights

  • 9.6
  • 6.5
  • 4.4
  • 4.4


    show all


    With a stay at Playa Encantada in Playa del Carmen, you'll be minutes from Nuestra Senora del Carmen Catholic Church and Central Square. This hotel is within close proximity of Quinta Alegria and Riviera Art Gallery.


    Make yourself at home in one of the 20 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.


    Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless Internet access, a hair salon, and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).


    Enjoy a satisfying meal at a restaurant serving guests of Playa Encantada.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

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    • Complimentary breakfast
    • Free Wi-Fi
    • Outdoor pool
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Child pool
    • Restaurant
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Pets not allowed
    • Free parking
    • Storage available
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    Guest reviews

    Overall rating

    6.7 Good
    Based on 132 reviews
    • 9.6 "Terrific location."
    • 6.5 "Service is ok."
    • 5.8 "Average comfort."
    • 4.4 "Disappointing food."
    • 4.4 "Internet is poor."
    • 4.3 "Pool is below average."
    • 4.0 "Rooms are not good."
    • 3.4 "Breakfast is below average."
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    Overall rating

    6.6 Good
    Based on 92 reviews
    • 9.6 "Terrific location."
    • 6.1 "Service is ok."
    • 5.4 "Average comfort."
    • 3.6 "Rooms are not good."
      0.3 "97% complained about the bathroom."
      2.7 "73% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
    • 3.6 "Breakfast is below average."
    • 3.1 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 2.7 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
    View all review categories

    Overall rating

    6.6 Good
    Based on 39 reviews
    • 9.7 "Terrific location."
    • 7.0 "Good service."
    • 5.6 "Average comfort."
    • 4.1 "Rooms are not good."
    • 3.5 "Breakfast is below average."
    data provided by TrustYou

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