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The friendly and helpful staff. We did not meet anyone who wasn't helpful. This created a most welcoming atmosphere The restaurant was a bit too expensive - it would have been nice to have had a room providing simpler meals, especially for lunch.
View from the superior rooms was worth it and the rooms were very comfortable as well, interconnecting with each other. Breakfasts were great and the pool fun (though a little small for real swimming). Staff multilingual and very friendly.
Location, building, decoration The rate for the internet connection was outrageously expensive. Should be a service at this level of hotels, or have a reasonable rate
Very helpful staff. Good location. Very nice room with lovely outlook Breakfast very expensive
The central location in town Too many kids in the spa jumping around in the pool. Very little space to relas after sauna.
1st night put us in a room next to elevator, very noisey. Made them move us next 5 nights to better room
location no breakfast included for such a high price
staff very helpful, excellent location within centro storico. rooms are very large and all facilities in the hotel beautifully maintained.
Probably the nicest hotel in the centre and ideally located for a stay in Perugia itself The pool and sports facilities were closed for restoration.
it was fun hotel with a twist to it everything had a chocolate theme nothing
Swimming pool Very artistic decoration on chocolate sweet course
The chocolate theme - well done throughout The breakfast did not have anything hot to eat.
no ventilation in the bathroom
Great restaurant. Wonderful place if you like chocolate. The hot chocolate in the lobby bar is a must. The free chocolate bar you get when checking in tastes great! Not witin walkin distance of the historic city center.
The room was confortable, clean, well located, with all services. very good choice and good relation value/ price Bianca a the reception was not welcome without being rude, but She does not give us a welcoming feeling. But the rest of the staff were nice.
The chocolate design of the hotel that you can find in your room, in the lounge, in the breakfast room, so everywhere. You can even have chocolate fondue for breakfast, mmm, yummy! :-) The bed was huge and super-comfortable!
nothing was too much trouble for anybody, the receptionist even ran up 3 flights of stairs as we'd left our key at reception!
Check in was a little off, receptionist was not really happy.
The staff was very friendly, the room was spacious and clean. Although the room was on the main road, you could hardly hear the noise of the traffic. There was plenty of choice at the breakfast buffet (compared to the average Italian breakfast). The roof-terrace with swimming pool was very nice and very quiet. Plenty of parking space. A delicious smell of chocolate when you walk into the hall!
Good location, swimming pool. Restaurant closed between 14.00-19.30, during that time there is no access to the microwave - very uncomfortable if you travelling with the small children. Difficult access to the hotel entrance/lobby if you came by car.
the central position and the breakfast was good. the room facilities were good and the room was big with proper beds for everybody including the kids. we arrived late and the night personel was very kind and helpful, dispite the website comments from previous customers we found the hotel very easy to reach and well posted (not a;ways obvious in Italy) the day personel from desk staff to breakfast room was quite impersonal although not unpleasent.
Reception very helpfull - ease of access None
They upgraded us from one room to two adjoining rooms with no extra charge. That was nice because there were four of us at the time. Not really. It was comfortable and very up-to-date.
Central location We felt that the buffet breakfast was a poor standard. No tea/coffee facilities in the room.
Great location, outstanding breakfast, and super staff. nothing
Hotel's position in the city centre
I choose this hotel because of its closeness to historic center ; rooms were of good size. Front desk staff spoke excellent English .They were very helpful when we had a problem with our rooms that had been recently used by smokers . We were given new rooms within a short time; and this took place at the end of Eurochocolate Festival in Perugua which attracted many visitors and business people. We had asked for non smoking rooms and we were given rooms that had been used by smokers even though there were signs for not smoking in the rooms. The front desk staff was very apologetic and assigned us to truly non smoking rooms a short time later.
Good value for money as well as close location to historical center of the city. Absence of parking within the hotel.
Location is great. The room is spacious and very comfortable. Breakfast is good. Very good value for money.
We booked Non-smoking room, but the hotel gave us only Smoking room. Could not sleep because of the noise from the road trafic. No shower cartain. The reception man was not kind, freindly at all. The facility is old.
Nice room, good facilities The location is not ideal - its not easily walkable to the city centre.
excellent pool area. very difficult to find hotels in perugia that are 4 star with outdoor swimming pools!
Staff performance Poorly designed bathrooms
Nice room and bathroom. The service was very good. The Breakfast could be better. The Hotel is too far away from the city centre. Decor should be improved.
The staff was very nice and helpfull and it came in handy that the swimming pool was open all day long
No Eggs available for breakfast. No poolside bar or food service. Expensive.
The food at the restaurant was very good. The rooms were clean and tidy. The location was a long way from the old town of Perugia and there was no shuttle service in and out of town. A shuttle service is required for those travellers that are in Perugia to site see.
Very calm atmosphere. Just 5 min by taxi from the Railway station, near the old city center (but you have to get taxi to get there), nice breakfast, comfortable rooms.
Very pleasant 2 day stay, staff most friendly and helpful, good base for trips to Perugia and countryside. Swimming pool. Hotel located outside city centre but easily connected by parksite/escalators.
An unsurprisingly hotel, nothing excellent, nothing nasty. A good choice if you want to stay in the fringe of Perugia.
Hotel was very clean and modern. Bathrooms were lovely! Gorgeous pool! Ideal location if you have own transport and happy driving to other towns as very close to motorway linking Perugia through to Tuscany. Would not advise people to stay here without own transport as very little public transport direct to hotel and taxi's very expensive to neighbouring towns.
The staff was very friencly and room was very nice with ample space. The restaurant was good. Hotel location was good for visiting nearby towns as well as Perugia. Hotel had ample parking. The breakfast was not good. The shower temperature was not consistant - ran very hot to very cold. Noise from other bathrooms was very loud. Room safe did not work properly.
this was the best quality Holiday Inn we stayed at in Italy. The bathroom was wonderful and modern. I wish we could have stayed more than one night. Best breakfast as well. There was plenty of fresh food and it was really clean.I wish all holiday inns were like this!
Overall it was very pleasant and the rate was great (3 adults plus dog) There was only decaf coffee in the room They had no fruit tea at breakfast
clean, modern rooms access from Autostrada was a little difficult
Very nice Hotel, Swimming pool very quiet and clean which is perfect for quiet holiday. Staff always willing to help and meet your request very fast. I work for Booking.com as a customer care and would recommend this hotel 100%. Look forward to my next visit at your hotel Not a bad word to say
Swimming Pool No parasols at the pool - necessary in such a climate
Value for money and position of the hotel !
Modern good rooms, spacy bathroom, good breakfast, very modern hotel with fair prices
Friendly staff - speak English - rooms were newly renovated - breakfast room & dining located in separate building across driveway. Waiter for dinner was excellent - one of the best we had on this trip. Nice looking hotel, free parking & internet.
helpful english speaking lass on the desk who seemed to work the whole weekend to look after english speaking guests. family room was spacious for 4 people. shower cubicle very small. close to buses into perugia. we had a car and easy access to nearby Gubbio and Assisi. room was above the bus parking so a bit noisy early mornings when buses warmed up and guests boarded. If you want twin rather than double bed make it clear in the booking. I had said we were 4 aussie women travelling together but hadn't made it clear that we wanted 4 single beds and the hotel was full so couldn't have it changed. stayed 3 nights.
The staff is really gentle.
The restaurant is very good; internet facilities help a lot. The shower is too small and the bathroom gets completely wet easily
Rooftop swimming pool was fantastic, especially during the very hot weather which we had. View from pool over Perugia and parts of Umbria was first class.
view from the roof is magnificant, close to town ,attentive staff tv was old and needs replaced - as a 4 star hotel they should spend the 60 to buy a new one
The reception staff very good and very helpful with directions and suggestions for things to do etc. free internet and indoor free parking. The room was old and did not look like it merits 4 stars. The 2 people working the breakfast did not even come and see us if we needed anything, but noticed some other tables got coffee made fresh.
location was great for us since it was close to our daughter studying in Perusia
The breakfasts were wonderful. The desk staff was helpful. Would have liked help with the bags; a doorman or bellman would have been nice. We drove in from Florence and had an awful time finding the hotel. Every night, we had difficulty finding our way. This was the only place we had difficulty finding. Signage would really help. Also, we needed to know that the hotel was located in Monteluce which we found out from someone from whom we asked directions. Without this information we never would have found it.
Fantastic views from the rooftop pool Could not get anything to eat/drink other than dinner (lunch snack/drink from the rooftop bar would be perfect).
The roof top patio garden, superb views in the evening over the old town and I think across the Umbrian plain from Perugia towards Rome. The building itself has a lot of character. My split level room was novel. The lift was a little small but this is understandable in such an old building.
Great location, very friendly staff, highly recommended.
Great location. Pleasant staff.
Location and physical appearance - Perugia is a beautiful city Breakfast started at 7:30am. We left earlier in the morning twice to do day trips to Florence and we missed breakfast.
The hotel is very central and the air conditioning made our room an excellent refuge from the summer heat. The balcony was delightful with views over the rooftops and into the Umbrian countryside.
Very friendly staff, fantastic location, splendid room
Excellent location in the old town, friendly and helpful staff and a good breakfast make this a real value for money hotel.
The service, the room, the view and the location. Lack of adequate instructions about the parking requirements. The hotel is difficult to get to in a car and the streets near the hotel are extremely narrow. Clear instructions should be provided on how to deal with this situation.
The hotel is really sweet and charming. The breakfast was nicely laid out and had lots of options I thought it was a little expensive but it was quite nice. It was hard to find the hotel on maps and on a gps system.
Central location and friendly staff. Great breakfast room
Nice pool,convinient location No WI Fi in the room which is ridiculous for business hotel
Good position for managers. Large and confortable rooms. A little far form the city centre.
The restaurant is very good and the rooms spotless, very comfortable and quiet. As I was travelling without a car, I would have liked the reception to be able to easily provide bus and train schedules to go in and out of Perugia. For a four-star hotel, a wireless internet access should be made available as this is now becoming the comon practice in hotel of this category all around the world.
Very good position. Comfortable especially for business men
The room was nice, and the bathroom was very nice compared to many European bathrooms. Hotel catered to groups. We were disappointed in the dining facilities--seemed like big, cafeteria rooms. We were expecting a more refined atmosphere for a 4-star hotel.
Breakfast, simming pool, silence in the room Far from historical center of Perugia, absence of safety box in the room
Very pleasant and comfortable. Excellent sound proofing in spite of the vicinity of the autostrada Better TV screens and international program selection
It was very far from anything and the restaurant staff was rude.
The room was quite spacious and modern, gave a good feeling. The pool was great, however very crowded. Steamroom and Sauna were also great to have, but with very little capacity (max 3-4 persons).
The best hotel staff I have come across
free wifi , the comfort of the room,
In general I was satisfied about the service. The classification of a four star hotel and the amount of service did not entirely fit together. I expected more of the breakfast, and the wireless was only available in the lobby and some rooms on the first floor. I would expect wireless to be available in all rooms in a four star hotel and conference center. I would classify this as a good tree star hotel and a medium four star.
The hotel is quiet, although it's situated in a commercial area. Parking and garage available without extra charge. Both room and bathroom were spacious and clean. Some SAT programs were free. The staff was friendly and helpful. Breakfast was good, but could be better. We appreciated the fact that the soap was in the dispenser, but there was no shampoo. Being a 4 star hotel, it looks old-fashion, specially from the outside. Bad internal insonorisation, consumed carpet, old hair dryer barely functioning.
Very pleasant staff and excellent value hotel. Complementary taxi to Airport was welcome!
restaurant is closed on Sunday
Excellent room and restaurant. Very helpful staff, understanding that I do not speak Italian. Good free wireless network access. NA
Easy to find Not much else to do in the area on a Sunday evening
The staff was excellent. We arrived 21:50 & the dining room was closing at 22:00 but the staff waited for us to eat.Also when I asked them to participate in a birthday suprise for my niece they were very helpful!! The bathroom, very old & poor facilities. Needs renovation
excellent dinner, cold beer, good bed, TV, nice receptionist no
The breakfast had a poor selection. The gym was in no condition. The room was cold, while the heating did not work. And the the bathroom was dirty,old, and small.
The staff was exceptional and very helpful. The room had the right size and reasonable furniture. The TV program was poor, with most stations having low quality and very few international stations. Thje breakfast was rather unsophisticated.
The hotel staff are extremely friendly and helpful. Comfortable rooms with a lovely view of the mountains. Mini fridge in room was great for keeping the water cool. Breakfast was excellent. The only downside it is down a steep hill so not good for elderly people.
This hotel is located in a quiet neighborhood and breakfast buffet exceeds expectations.
It is centrally located in a quite area with ample parking space. The free shuttle to the city centre is a great added value and it was very handy. Used it frequently.
Staff friendliness and efficiency Room not very soundproof
Nice hotel and nice staff! What a nature around.... I think this is the best hotel around!!!
It offers very good value for money. The staff is very friendly. Breakfast is good regarding the price of the room.
a bit of walk from center
The free shuttle bus into Perugia. Good parking. Breakfast was good. Location was good for reaching Assisi which persuaded us to stay an extra day. Most of the staff was very helpful. Internet access codes on the WiFi had to be renewed "all the time" which made it unreliable for saving data. The restaurant was not good value for money.
staff very pleasant and helpful. very noisy due to coachloads of teenagers. breakfast good but dinner very poor value for money.
We enjoyed very much our stay in the san clemente, very friendly staff, ideal location to relax, not for from perugia
We stay here every year, the lawns and grounds are peaceful and beautifully maintained. A very relaxing resort property. Management of the Hotel, staff standards of work and their Knowledge need improving
The place was absolutely wonderful. Great breakfast. wish we could have stayed longer.
excellent grounds for relaxation ref breakfast the additional charge for eggs disappointing as was the poor quality of bread (always hard and dry) - provision of a toaster would be easy solution
Beautiful buildings and grounds, lovely setting, conveniently near Perugia, and excellent base for exploring southern Umrbia Could not get the internet to work properly
beautiful grounds, friendly helpful staff, fabulous breakfast, connecting train to Perugia
This is a very well maintained hotel with good facilities, comfortable rooms and excellent food at the nearby restaurant. The actual location was not as good as described on the website.
Nice staff, room clean and comfortable, free internet connection, parking, great restaurant just next door... Change the shower curtain, its impossible to have a shower without transform the bathroom into a pool. (Note: Far from city centre if you want to visit the city and you don't have a car)
Clean and nice hotel with a pool. Good breakfast. The location of the hotel was not very good, it took 40 minutes by bus to downtown Perugia.
The location of the hotel right in the centre of Perugia was excellent for our city trip and access to local shops, bars and restaurants There was no bar or snacks facility in the public rooms of the hotel, or at least none were advertised.
central location good breakfast large airy bedroom helpfull reception convenient for local transport
Convenient position in the centre of town Lovely breakfast room and breakfast Initially we were put in the wrong room. The staff did not know about the sites and opening times of places in Perugia!
The hotel is very well situated, right in the art of historic Perugia.
Excellent location right on the main street. Very friendly and helpful staff. Free internet in room. Nothing to complain about.
Nice, pleasant, modern and yet a historical place Small hotel lift and some problems with parking but the latter is a problem of the city anywhere in the centre
It was comfortable and extremely handy for Corso Vanucci Dull place. No atmosphere. Staff not very friendly. The buffet breakfast was cancelled on the first morinng so we had to have room service ineptly served with cold coffee, they forgot to bring sugar and knives
The hotel was in a very central location in old town and access various sights was good. Access to dining was very good also and the restaurants in the area served wonderful meals The hotel is somewhat far from the train station and requires one to take a taxi.
Great location for exploring Perugia. Staff was hit or miss. Some were curt, others friendly and helpful.
great position, clean, quiet. I also liked the 18th century flavour. 1 or 2 staff at reception who were smoking behind the desk!
Great staff, very helpful.Short walk to Lucca.
very nice grounds, well-kept, quiet, having a restaurant on the grounds, since location is isolated driving instructions not clear (difficult to find)
Nice quite place in the Italian countryside, warm atmosphere in an old Italian style, very clean rooms, staff available when needed, nice swimming pool. Hotel 30 minutes away from Perugia city.
Beautiful grounds, loved the rustic fitout of the rooms. Quiet location is great for relaxing particularly with a pool on site. Staff could benefit from not dressing so casual
Restaurant on site with excellent menu. Beautiful setting.
The setting of the hotel Breakfast was very poor, just pastries, yogurt, water and fruit juice came out eventually, no meats or eggs
A very pretty rural style small hotel finished to a very high standard laid out in landscaped grounds Our double room was a bit small there was only one seat so one had to sit on the bed to watch TV. Being a small hotel it was understaffed, in the restaurant we waited 1 hour to be served and the food was nothing special, also unable to provide vegeterian meals. Unfortunately at the time of our stay it rained non stop and the hotel basic facilities became very apparent. Staff knowledge of English was poor.
It had a very friendly and welcoming atmosphere. We were the only non italians there during our stay which was nice! Most staff spoke some English. It's a super location in Umbria with views across to Assisi. The facilities are excellent and the restaurant very good. The room had some beatiful furniture and a very quiet air con! The pool is not for exclusive use by hotel guests. The facilities at the pool were super but the radio played loudly from 10-7 which is when the pool is open. It's not a pool for quiet relaxation.
we loved everything there, atmosphere,staff, food,wind and of course Papa. He was just great
Not too far from the airport. The hotel is essentially a B&B that wants to market itself as a luxury resort. The rooms were tiny relative to the actual site of the premise. The bathroom was dated and towels had black marks on them. The shower cubicle would not fit any size bigger than a size 6. Television looked like it is from the 80's and was slightly bigger than a shoe box. Sound insulation was next to none and the hotel restaurant hosted a dinner party which lasted into 1am in the morning with loud music. We therefore could not sleep that night. Had we known, we wouldn't have stayed at the hotel. In the morning, the breakfast was basic - good enough for a B&B but not a 4 star resort