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Fast, professional service. Not applicable
It is the best hotel I have stayed in for business. The staff were unbelievably helpful, I could read my e-mails in the lobby, print out anything I wanted and they photocoied stuff for me - all at no extra charge. The position was perfect for the IWA show and I couldn't fault anything associated with this hotel. I will definitely stay there again. Absolutely nothing.
This hotel just works. Extremely friendly staff and hence an oasis in a city which is not over friendly. Great rooms, excellent beds and good bar.
Easy parking. Nice room, with iron.
Very good location on town The view
Great modern rooms. Fantastic location. Very friendly staff and reception.
The facilities were excellent.The courtesy and friendliness of the staff was immediately obvious.
The room. Extra fees for parking.
Comfortable spacious room with a lot of wardrobes. Wellness center on the roof with nice view on old city
Design The service was definitely not 5 star.
I asked for a very quiet room, and was proposed a quiet appartment for the same price as a standard room (it was indeed better located). Besides, very central location in the city center - a few minutes away from the old churches, castle, etc. (surprise: it is exactly located inside the "hot" part of Nürnberg)
The food and service in the restaurant and at breakfast was excellent
The hotel is modern & the room was a good size. We choose on location but did not know it was in a red light district. Breakfast too expensive. No free wi-fi in rooms
Walking distance to most attractions, friendly, professional & multilingual staff, great breakfast, good security & parking area, nice room w/full bath/shower twin mattresses pushed together for double bed (seems to be common in European hotels), location is surrounded by MANY "gentlemens" clubs which made my companion a bit uncomfortable at night--no reflection on the excellent hotel or staff though
Location and room. 1Price per night during Brau Beviale. 2. They charged my credit card 2 months before with no invoice, proforma invoice or any other legall document. I asked by email and phone: nobody cared to answer...
The customer service was excellent at this hotel. We were treated exceptionally well. The room was spacious, clean & well appointed.
The apartment--it was perfect for a family of 4 and gave us room as well as flexibility for dining in if we wished. Nothing.
The friendly welcome from all staff. Very good hotel with good value for weekend visit. Computer with internet access on each floor was a bonus.
Close to Old Town, great Italian Restaurant 1 block away, nice bar, great "apple fritters" dessert in restarurant at hotel, and nice staff. The shower, it was on the side of the tub, and water got all oer the floor
Hotel staff was very friendly and helpfull. In my next trip to Nurnberg I will definetly select the same hotel.
The location is excellent--near the main train station and main attractions. Also, the complementary breakfast was very good.
Location. Only about 15 minute covers the most of showplaces. Really kind hotel staff. Very small shower room. There was a maintenence work for outwer walls, so that I couldn't look outside. There was no information and notice about it.
Very good location and nice hotel staff
This was a nice, clean and friendly hotel with a magnificent location. We recommend it especially to those who travel by train, for it is just a short walk from the station. nothing
Location was excellent as next to old wall and gate. Breakfast was good. Busy street between wall and hotel, so rooms facing wall can be noisy with mainly foot traffic.
The staff was very helpful and friendly. The breakfast was included in the price and very good. The location is just inside the old city walls, less than a 10 minute walk from the Christmas Market. The standard doubles are small, too small to accomodate an extra cot (even though the website says they are available) so it's not good if you are traveling with children. The parking garage isn't at the hotel and a little inconvenient if you have a lot of luggage.
nice hotel staff, great breakfast no
We were very happy with the hotel and would stay there again if in the city again. The buffet breakfast was the best we have had anywhere.
Hospitality of the hotel staff Few printings in English especially the ones containing information about the room and the hotel
Location is excellent ,staffs are cooperative,very nice no complains
Close location to train station, brand new hotel, Close location to old town, cleanliness of hotel room. Breakfast is extra to room rates.
Clean, inexpensive, Underground station that goes straight to airport is right outside hotel Barely functional, no ammenities, rooms not cleaned until 5pm
Clean, modeern close to city center. Poor tv choice
Very good location and nice personnel. Standard double room is tiny but clean. Furnishing substandard, designed to save space. Bathroom clean and functional. Breakfast is cheap and just enough. Good choice to stay in the city for up to 3 days. We got a nonsmoking room, but it smelled of cigarettes a lot.
This is a very new hotel (open in Sept.) and ofcourse, very clean with location just next to underground train exit (Opernhaus) where you can take U2 from/to airport. The family room we occupied was pretty large with 1 double bed and 1 bulk-bed but my friend's family room is smaller (so, rooms are not at same size). Free parking and wi-fi are added benefits. Vending machines are available at hotel lobby with good coffee @ Euro 1 only. The breakfast cost Euro 6.90 is just fair, not money value. We only ate once at the hotel and then went out for better choice on the following days.
We stayed in a family room with my 13 month old daughter. The set up of the family room meant she had a quiet area to sleep and my husband and I could still watch TV.
Clean, good location, breakfast.
It was convenient, very new, yet lacked services of the simple kind like enough places to eat or drink something more than just out of a vending machine. Other than that I was very happy thank you. none.
Nice atmosphere, friendly and very helpful staff, great location and free internet. Rooms were very comfortable. Had trouble with the pillows, a bit too soft. Also the shower window does not stop water going on the floor.
Helpful & friendly staff, good breakfast and a comfortable room
Theme rooms, excellent breakfast buffet. Best situation in Nürenberg.
Location, breakfast, ambience. Small things slightly let the room down - safe didn't work, shower slow to drain, no bottle opener.
Friendly, helpful, not cloying service. Excellent breakfast. Comfortable bed. Fixtures and furnishings in the room which were different, but not trying too hard to be arty. Hotel seems ideal for singles and couples, less so for families. Shower makes a mess due to cutaway shower door and mechanism for locking shower head in position (room 32).
Everything is perfect. We love this hotel.
Location is excellent, the breakfast was very good, the staff very kind. -
They upgraded us and made our stay very comfortable and pleasant
The staff are excellent and can't do enough for you. The rooms are unique and quite stunning and the whole experience (even with a nine year old child) is a great pleasure. The hot water at times takes a while to heat up.
Nice attention to detail, well-appointed rooms. We reserved four single rooms for three nights. Our plans changed and we need to leave early. We gave the management more than 24 hours notice, and they still charged us for the third night. Not pleased.
location Sauna, warm just from 4- 10 pm
Good location, great staff, comfortable parking place. The breakfast is crazy expensiv.
Excellent staff and service
Spacious and luxurious room for a decent price. Staff was very friendly and helped us find a great restaraunt at which we celebrated our wedding anniversary. Breakfast seemed pricey so we did not indulge.
Location was great and the staff was very friendly. Breakfast wasnt that good and beds were not that comfortable.
The checkout clerk got the bill wrong and insisted hew was right - the customer is wrong Sir..didnt go down well.
Convenient, good quality hotel. Slightly expensive
Good location Staff not good, no adapter for powerplug did not made the effort toi helo or sort it.
Location and service was excellent; very friendly and accomodating personnel; just perfect
Friendlyness of Hotel staff.
Nice warm Shower Bed Too Hard and Too Small Price too High
Very close to the Main Train station. For a very short stay it's ok. easy access to Tram , buses and U-bahn, and to one of the enterances to the inner city. Hotel is on the tracks of the train station. in spite of the windows I heard all trains and all announcments on the tracks. When asked to move to th other side was asked to pay more. One day had to stay in room till the afternoon, but after 15:00 there was no one to clean the room..., internet is pricy. Not good for long stay. small rooms.
Closeness to train and old inner city. Staff wasn't very helpful. My friends had made requests for rooms that were totally ignored. I gave a desk employee a postcard and what he told me was the right amount for postage. Later, they told my friend the postage should have been double. Where is my card? Breakfast buffet too expensive.
Location is excellent and the facilities in rood good. Breakfast room/restaurant too small (had to wait sometimes). No air conditioning in rooms (hot summer days!?)
The location of the hotel,all in walking distance to the tourist spots n shopping. No air-conditiong due to the wonderful weather in Germany in June,July and August.As the world weather getting hotter,so as the room temperature during my 3 days stay there.At night,mosquito come flying into the room,co's in room with even nos.are very near to the train track.That's the only problem the hotel must look into,even their office on the ground floor are fixed with Mosquito Net.Why not room facing the track which is only 2m away from the first track.
Staff friendly & helpful. Great location near main train station and town. Good value for money. My room was on the back side facing train tracks and very noisy. No air conditioning. Unlike most other Intercity Hotels, this one does not automatrically provide metro pass - you have to ask. Same with airline mileage progams - you have to ask.
Gret location and offer, they also include public transportation tickets fairly small rooms, but this very common in Europe
Nearby the citycenter and quiet No car parking facilities
Tea and Coffee in the room Noise from the railway station not the trains the platform announcements!
The location was excellent,being close to the train station and all the tourist attractions. Free underground tickets provided.
Excellent location - minutes of walking from the train station, Opera House and Old City/National Museum/Castle. Very affordable for the quality provided. Delicious breakfast buffet in the morning. Extremely friendly and helpful staff, make you feel very welcomed.
Friendly and kind staffs
Stylish hotel, good position, fine people, great breakfast, free internet...SUPER!!!
very nice & comfortable hotel with excellent staff and good breakfast )
Excellent hotel, centrally located with great customer service.
Cleanliness, fridge. Missing hotel parking.
Truly excellent breakfast in relation to room price. Extremely friendly hotel staff. Pet friendly. The room was not very special. The neighborhood can be noisy. The double bed was very small, although comfortable.
Staff was really very nice. Clean and big room, easy to reach from the station. Great breakfast! The hotel does not have a bar and there is also nothing of the kind in the surrounding area
The staff was very friendly and the breakfast was great!
Very accommodating staff members, wide spread of breakfast choices and very cosy with special treats at the reception area. They offered apples, cookies and candies. It is about time to renovate the building. The hallway and exterior facade need a little character to match the superior service.
Clean comfortable accommodations in the center of town with historic flavor. Excellent breakfast.
The restaurant downstairs was very convenient, and the food was very good. The breakfast was enjoyable as well, and was nicely located on the first floor, seperated from the main restaurant on the ground floor. The information inside the room was translated in English, and the hotel staff spoke English as well.
This was my 4th stay. The place feels comfortable and very reliable. No
The staff at the hotel were very helpful and friendly- excellent location in Nurenburg with good parking facilities nearby. Very much enjoyed our meal in the restaurant.
The location made it easy to visit the different sites in the area. The restaurant in the hotel was very good. It was difficult to use the elevator at certain times of the day. Sometimes we had to wait 3 or 4 trips up and down before it was available.
Autentic, old but comfortable, clean, in the heart of the city, Good Car parking. Staff was very kind.
An old hotel, full of character. We had a comfortable room (a little on the small side). The wine bar stocks a wide range of local vintages and the restaurant was excellent. The hotel has been run by the Steichele family for over 100 years.
Restaurant with typical local menues
comfortable bed, english speaking staff, helpful staff, walk to everything, our non-smoking room hotel is a little outdated, some unusual smells in the hallways
We liked best the delicious cuisine, the charm and beauty of the hotel and restaurant, and attentive professional staff, as well as excellent location of hotel. Everything was fine.
convenient, also no problem with letting us get into the room early
I liked the location of the hotel.
Friendly and professionally skillful personnel. Good location in the center of city center !
Locality Room downstairs
Location within walking distance to everything, bigger room than a lot of other German hotels that I have stayed in, mini bar was cheap Carpet was stained and dirty, no air conditioning so the windows remained open meaning I could hear noise from nearby bars. Small selection for the breakfast buffet
Price! Nothing really.
Service was great, People were very nice and helpfull.Very clean!!!Loved the location!!!!!! No.
The rooms were quirky and had plenty of character. The breakfast buffet was very good. The staff were very charming. I felt the room was not ideal for business travel. A better choice for holidaying as the desk was not easy to use and the rambling layout meant it was a bit challenging when all you want is straightforward.
Uniformly pleased with location, accomodating staff, service, excellent breakfast and room.
it wasn't where it was showed on the map provided. My room was not cleaned properly. Hair all over the bathroom. the bar fridge was warm.
Staff is very friendly and helpful. Great breakfast.
Location near shops & sights of Historic Centre & proximity of good restaurants Absence of air conditioning
Ideal location near a station and in the Old Town
friendly staff, location street noise
Staff was very helpful Location in a noisy red light district
We had an apartment over two levels which had loads of character as well as decent facilities. Beds were very comfortable and there was plenty of space. Ideal for a family with older kids. The staff were very helpful and polite and their command of English was also very good which always helps.. €10 per person is a little steep for breakfast but it was ample and there was plenty to choose from
Great location near the historical sites, rooms clean and comfortable. Parking nearby was cramped but serviceable. Staff helpful.
hotel is in the center,very convinient for sightseeing and shopping,very kind and helpful staff
The hotel receptionist was very friendly and helpful. The rooms were very clean and well maintained. The hotel was convenient to the Christmas Market and all of the attractions Nürnberg has to offer. The hotel room does include an electric hair dryer. This is not a criticism, just a few notes. The room/bathroom is small, although adequate if you are not planning to spend time at the hotel. Breakfast was good, but there are not hot items (e.g. eggs) provided. Parking is available at sereral city parking structures near the hotel.
Clean & tidy. Also the breakfast is good.
The breakfast was awesome and the staff was extremely helpful
Central location Great breakfast Free Internet No parking
It was just what the weary traveler needed... uncomplicated comfort
The location was excellent, right in the center of the city.
Close to the center, very warm, silent and confortable room. Good breakfast Small room
Wonderful location, quiet but right in walking distance to the city. Be sure to buy a Nurnberg Card - saved us a lot at the museums. Desk staff extremely helpful!
Charmingly quaint but beautiful looking hotel close to Old Town, the wonderful Café Lucas, a Starbucks, and the Metro. Friendly staff. My (single) room was very nice and the breakfast pretty good. Tremendous value for the money. The Hotel Am Josephsplatz is now my top choice for my next trip to Nürnberg.
good breakfast, clean rooms, central, unexpectedly close to some nice bars
The excellence of the room and the central positionof the hotel
location no air conditioning
Location and very warm hospitality of the personal Steps. Mrs. Ines knows this and promised to improve.
We had a pleasant stay at the hotel. The location is perfect for the Christmas market, and the breakfast had plenty of options. We stayed in the large apartment which had plenty of space for 5 people, but had no common sitting room. The hotel is non-smoking but our room smelled of old, stale smoke. The pillows are very thin, we asked for a few more and were told there were none available.
A lovely hotel within easy walking distance of all the sights and attractions of Nuernberg. Comfortable and clean, good food and facilities, friendly staff. Recommended!
Breakfast and freindly staff The standard of rooms varies enormously for the same price paid. There are light spacious rooms and small, dark, airless rooms and no way of determining which you will be allocated. So we would warn travellers intending to stay at this hotel that they should check what they are buying. You pay the same rate regardless of the room.
Central Location Rather noisy on the Saturday night we stayed there
Friendly and helpful staff free wifi excellent breakfast plentiful hot hot water + great shower Room rather small
Everything was fine, with special mentions for breakfast, atmosphere and comfort.
Very nice small (family) hotel just 40m from the railway station, but still very quiet
our room was big and beds and carpet was clean the smell from the bathroom was so bad, luckly I had fragrance oil to cover it up.
The hotel is less than a block from the train station. The rooms were small (it's Europe), but clean. Breakfast was very good.
Very nice hotell. The hotell room and breakfast room were very clean and the bed was comfortable. Absolutely nice to stay night at the hotell!
The hotel was well located , near transport and the city centre We were given a key to someone elses room , so we were worried about our own security.
Large bed room
The hotel staff were very kind, especially the middle-aged lady. I liked her smile. The room was neat and clean. The breakfast was just satisfactory. What was most stressful was the noise from the street. It couldn't be helped because the room was just so close to the street. The hotel name was rather hard to recognize from the street.
The down comforter and pillow No small washcloths
It's relaxed atmosphere and excellent location
very near to the station and the main tourist spots.