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Nairobi Serena Hotel
Top Business Hotel

Kenyatta Avenue / Processional Way, Nairobi, Kenya
+254 202 822 000

RM 764+

Overall guest ratings

8.8/10 Excellent
Based on 396 reviews

Review highlights

  • 10.0
  • 9.8
  • 9.2
  • 5.3

Nearby

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    About

    A stay at Nairobi Serena Hotel places you in the heart of Nairobi, walking distance from Central Park and Uhuru Park. This 5-star hotel is within close proximity of Teleposta Towers and Kenyatta Mausoleum.

    Rooms

    Make yourself at home in one of the 183 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

    Amenities

    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 396 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.8 "Terrific location."
    • 9.2 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.0 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
      6.3 "Beds were acceptable for 63%."
    • 5.4 "Breakfast is mediocre."
    • 5.3 "Average value."
    • 5.0 "Internet is average."
    • 4.3 "Not very comfortable."
      1.9 "81% thought it was too noisy."
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    Overall rating

    8.9 Excellent
    Based on 71 reviews
    • 9.2 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 5.8 "Rooms are ok."

    Overall rating

    8.8 Excellent
    Based on 19 reviews
    • 9.0 "World class service."
    • 8.0 "Food is delicious."

    Overall rating

    8.9 Excellent
    Based on 35 reviews
    • 9.3 "World class service."

    Overall rating

    8.6 Excellent
    Based on 269 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.9 "Terrific location."
    • 9.4 "Excellent pool."
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 5.9 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 4.8 "Breakfast is below average."
    • 4.6 "Value below average."
    • 4.3 "Not very comfortable."
      1.3 "87% thought it was too noisy."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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