Overview

Fairmont The Norfolk
Top City Hotel

Harry Thuku Road, Nairobi 00200, Kenya
+254 202 265 000

RM 606+

Overall guest ratings

8.7/10 Excellent
Based on 373 reviews

Review highlights

  • 10.0
  • 8.7
  • 6.7
  • 6.3

Good to know

  • Nice building
  • Friendly service
  • Near city centre
  • Pleasant hotel grounds

Nearby

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    About

    Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 327 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.7 "Comfort level is high."
      8.2 "82% thought it was pleasantly quiet."
      10.0 "100% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 8.6 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      7.0 "Hotel security was great, thought 70%."
    • 8.3 "Amenities are good."
      7.2 "72% thought the building was wonderful."
      10.0 "100% found the grounds to be nice."
    • 8.3 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
    • 6.7 "Rooms are ok."
      5.6 "56% said the view was so-so."
    • 6.3 "Pool is mediocre."
    • 5.0 "Breakfast is mediocre."
    • 3.5 "Value below average."
      2.5 "75% said the breakfast was too expensive."
      1.4 "The price was too high for 86%."
    • 2.5 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 189 reviews
    • 8.6 "Location is great."
    • 8.4 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 8.3 "Amenities are good."
      7.3 "73% thought the building was wonderful."
      10.0 "100% found the grounds to be nice."
    • 6.5 "Rooms are ok."
    • 3.7 "Value below average."

    Overall rating

    8.3 Excellent
    Based on 39 reviews
    • 8.7 "Comfort level is high."
    • 8.6 "Great service."
    • 8.5 "Location is great."
    • 7.0 "Nice rooms."
    • 3.7 "Value below average."

    Overall rating

    8.6 Excellent
    Based on 98 reviews
    • 8.5 "Great service."
      9.9 "99% found the staff to be very friendly."
    • 8.5 "Comfort level is high."
    • 8.2 "Amenities are good."
      7.2 "72% thought the building was wonderful."
    • 7.8 "Good location."
    • 7.4 "Good vibe."
    • 6.3 "Rooms are ok."
    • 3.8 "Value below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Friendly service"
    "Near city centre"
    "Pleasant hotel grounds"
    data provided by TrustYou

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