Overview

Portola Hotel & Spa at Monterey Bay

Two Portola Plaza, Monterey, CA 93940, United States
+1 831 649 4511

RM 770+

Overall guest ratings

7.9/10 Good
Based on 2,792 reviews

Review highlights

  • 8.8
  • 8.4
  • 5.7
  • 5.4

Good to know

  • Wonderful sightseeing

Nearby

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    About

    Location.

    The Portola Hotel & Spa at Monterey Bay is located in historic downtown Monterey, Calif. The resort is one half-mile from Cannery Row. Famed 17-Mile Drive and Pebble Beach Golf Course are three miles from the resort.

    Hotel Features.

    The resort includes Jacks Restaurant, which serves American cuisine and features outdoor, fireside dining. Peter B's Craft Brewery includes 15 high-definition televisions. An outdoor pool, spa tub, steam room, sauna and fitness center are offered. The on-site spa has a selection of services, including massages. The resort also provides wireless Internet access in public areas, a business center, and conference rooms. Self parking and valet parking are available on site (fees apply). Dogs are welcome for a fee; service animals are exempt.

    Guestrooms.

    This seven-story resort offers 379 guestrooms and suites. Guestrooms feature city views and are furnished in residential style with shuttered windows and contemporary, boutique furnishings. Guestrooms feature high-speed wired Internet access (surcharge). Bathrobes are provided. Rooms include coffeemakers.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • ATM on-site
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Express check out
    • Coffee shop
    • Sauna
    • Internet (surcharge)
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 2,792 reviews
    • 8.8 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% appreciated the closeness to the beach."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.5 "85% were happy with the room service."
      7.6 "76% were impressed by the valet service."
      7.9 "Housekeeping was great, according to 79%."
      8.3 "83% said the recreation staff was great."
      8.6 "86% were happy with the shuttle service."
      7.1 "71% said the concierge service was amazing."
      7.1 "71% said the booking process went smoothly."
    • 6.9 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
      6.7 "67% said the view was so-so."
      5.8 "58% thought the kitchenette was ok."
    • 6.4 "Breakfast is mediocre."
    • 6.0 "Average comfort."
    • 5.7 "Vibe was decent."
      5.0 "50% considered the lobby entrance to be so-so."
    • 5.4 "Average amenities."
      5.4 "54% thought the building was acceptable."
      5.0 "50% considered the lobby entrance to be so-so."
      6.7 "67% found the grounds not bad."
      6.6 "For 66%, terrace was good enough."
    • 4.2 "Internet is poor."
      3.9 "61% thought it was overpriced."
      4.6 "54% said the wifi quality was bad."
    • 3.9 "Value below average."
      3.9 "61% thought it was overpriced."
      2.2 "78% said the breakfast was too expensive."
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    Overall rating

    7.9 Good
    Based on 1,423 reviews
    • 8.6 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "94% liked the proximity to shopping."
      9.6 "96% appreciated the closeness to the beach."
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      8.7 "87% were happy with the room service."
    • 6.9 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
      6.5 "65% said the view was so-so."
    • 6.5 "Breakfast is mediocre."
    • 6.2 "Average comfort."
    • 5.9 "Vibe was decent."
      6.8 "68% thought the atmosphere was somewhat friendly."
    • 4.7 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      4.9 "For 51%, the lobby entrance was sub-standard."
      1.4 "86% complained about the elevator."
      3.6 "64% thought the facilities needed updating."
    • 4.2 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
      3.8 "62% thought it was overpriced."
    • 3.9 "Value below average."
      3.8 "62% thought it was overpriced."
      2.8 "72% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    Based on 1,172 reviews
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% appreciated the closeness to the beach."
      7.7 "Easily accessible by car, said 77%."
      10.0 "City centre within easy reach, said 100%."
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 6.4 "Rooms are ok."
      6.3 "63% said the view was so-so."
      5.2 "Only 52% thought the shower was ok."
    • 6.3 "Average amenities."
      6.0 "60% thought the building was acceptable."
      5.5 "55% considered the lobby entrance to be so-so."
    • 5.9 "Vibe was decent."
      5.5 "55% considered the lobby entrance to be so-so."
      6.7 "67% thought the atmosphere was somewhat friendly."
    • 5.9 "Breakfast is mediocre."
    • 5.6 "Average comfort."
    • 4.3 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
      3.8 "62% thought it was overpriced."
    • 3.5 "Value below average."
      3.8 "62% thought it was overpriced."
      1.8 "82% said the breakfast was too expensive."
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    Overall rating

    6.6 Good
    Based on 83 reviews
    • 8.5 "Location is great."
    • 8.3 "Great service."
    • 6.6 "Rooms are ok."
      6.6 "For only 66%, the bathroom was ok."
    • 5.7 "Average comfort."
    • 5.5 "Vibe was decent."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 3.8 "Internet is poor."
    • 3.7 "Value below average."
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    Overall rating

    7.8 Good
    Based on 111 reviews
    • 8.6 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.8 "Good cleanliness."
      7.0 "70% thought it was clean."
      8.2 "82% said rooms were clean."
    • 7.2 "Nice rooms."
      8.0 "80% said the beds were comfortable."
      8.2 "82% said rooms were clean."
      7.0 "70% were happy with the bathroom."
    • 6.4 "Breakfast is mediocre."
    • 6.2 "Average comfort."
    • 5.3 "Vibe was decent."
    • 5.2 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 3.8 "Value below average."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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