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Beautiful place to stay
The location was fantastic, and I loved having a shuttle take me directly to all of the parks. Breakfast is totally worth purchasing! My shower wouldn't drain the first night, with balls of hair coming up into the water. But, the hotel fixed it promptly after informing them. There were innocuous hairs in the shower before I had even used it.
4 pillows per bed. balcony marketplace fruity water at checkin I couldn't get water out of the vending machines with dollar bills I left a note for the maid to leave me lotion & set the alarm clock, and she didn't, but a manager did the food at the restaurant was quite poor.
I loved the location. The disney buses from here were never reliable. One night it took us nearly 45 min once we got onto the bus to get back to our hotel, and they were rarely on time.
Efficient staff. Sink was leaking under basin, but once we advised front-desk when we were checking out, they called in the repair, so that whoever next occupies the room won't be affected.
Convenience, Value, Location, Cleanliness, Friendly Staff. Additional fees not disclosed at time of booking.
friendly staff. comfortable room.
The staff was rude every time I asked a question or needed something (as if I was putting them out because I had a question but house keeping was very polite), I was charged an extra fee of over $140 for parking and a resort fee for the week (which I was not informed of prior to booking or arrival) What are the "taxes and fees" for if that doesn't include everything? When you arrive you assume your lodging is paid for in full and then get slapped with over $100 in extra fees? I just felt like that was bad business.
The water in the shower was extremely hot almost to the point of not being able to use it and no cold water
Friendly personal. Location was excellent. Rooms nice. Did not like all the hidden fees. The television situation is deplorable, no stations and no HD(really in this day). No breakfast included will probably be a deal breaker for staying again. We are already looking at other places for January and March.
Upgraded to suite because active duty US Military (Marine Corps). Very accommodating and very pleased with room and customer service at front desk.
Great location, on Disney property, able to navigate to parks easily, including hotel shuttle service. The only downside was that even as a guest, you had to pay for parking. It should be included in your stay.
I liked everything about the hotel, clean, friendly. I didn't like that the buffet breakfast was around $13.00 to $15.00 every morning, and then when it was the character breakfast it went up. It doesn't really give you a choice to not pay the $26.00+. Especially when you are a guest at the hotel and are expecting to eat at the same restaurant every morning. And the pancakeson the buffet were very rubbery and hard.
Location This is not a Disney hotel yet they wanted to charge us to eat with Disney characters. This was $10 more for breakfast. Staff was rude when we asked about it.. we requested the manager get in touch with us but never did.
We got a room on the 18th floor. The view was amazing we where able to watch the fireworks from Epcot, Hollywood studios and some of the magic kingdom (other hotel was blocking some of the view). Also just people watching everyone walking around Disney Springs helped pass the time. Wasn't pleased with being roped into talking with a hotel employee about going to their other hotels for a presentation(guessing it was a timeshare). We did not do it but felt extremely pressured like if we didn't do it we were not welcome in the hotel. Had to spend the rest of our time there avoiding that employee.
Proximity to WDW
After spending two nights at one of the cheaper Disney properties we booked a room here at a lower price for our last night in Disney World. We stayed in the tower and our room was significantly better in terms of comfort and size than the room we had just left at the Disney hotel. Considering that both properties were at a out the same distance from the parks and that both provided transportation to and from them, the Wyndham was hands down a much better choice. We'll definitely stay here on our next trip.
Interior was new and updated. Couldn't beat the price for the location and amenities. Perfect for a short stay while visiting the Disney parks!
The rooms were amazing, the staff was friendly,and the amenities were amazing!
Nickle & dime too much. Extra for resort fee extra for lousy parking etc
The room was well designed and clean. I attempted to call guest services multiple times. Mostly from my cell phone, once from the room phone. No one ever answered. Also, the internet connection was to weak to connect. I wasn't able to connect at anytime.
Service Everything was a add on cost..
It was clean and the bedding was very comfortable Size of room would be a little small for an extended stay.
I loved the location. Great being right across from Disney Springs.
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
We love Disney! The grounds were beautiful and clean. The shuttle buses are a great conveinence. Sometimes a little slow getting there, but a nice feature. The balcony view of the grounds is breathtaking. Upon arrival our room smelled very moldy. We could not sleep there. We did get another room. The place is kind of dated. The rooms, carpet, furniture, decor are all dated. Needs upgrading. Especially for the price. And all the extra fees are ridiculous!
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
Location The exorbitant rates for basic needs like food drinks and parking. I will never come back because I feel like I got rapped
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
They upgraded us to a suite since our room was not ready
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
Location was perfect. Right next to Disney springs. We walked there every night! Shuttle bus takes you directly to parks no need to deal with the hassle of parking. Hidden resort fee. Unexplained charges. Staff did not do a great job explaining the services and there costs. Have to pay to park your car.
Nice location, most convenient for Disney Springs area; perhaps the only true advantage over other hotels in the area. Average to below for facility, quite dated in the room. about 25% greater than other facilities in the area and parking/cost was an issue... the gate/payment machine was difficult and could not produce a receipt.
Staff was very nice and the location was awesome for the price! Would definitely stay there again!
Location is great. Just a few steps away from Disney Springs. The hotel says it is part of the Disney Resorts but it is not. None of the benefits of the Disney resorts are available at this hotel. No extended hours at the theme parks. Self parking charge: 20 per day! Food price. Cleanliness very poor.
The location is fantastic. It's within walking distance to Disney Springs, and has a trail directly to an overhead crosswalk that leads you straight to the Bibbity Boppity Boutique. The hotel has restaurants and a super convenient 24 hr market. The pool was nicely maintained, and the rooms were clean, comfortable and spacious. Paying to park is a drag, especially considering it was $17 to self-park, and the lot is pretty far from the majority of the rooms.
The staff was very friendly. They have a 24 hour shout with a nice selection of food, bakery items, coffee, and snacks for the inbetween hours. They have a shuttle to the Disney resorts available to guest which makes it very convenient if you're not on a schedule. The room felt dirty, especially the bathroom. Outdated but trying to be new and improved.
Truly exceptional service whether in the restaurants, bars, convention space, 24 hour convenience store, guest services, or just walking around. The staff are super friendly and they proactively offer assistance. The Italian restaurant has super amazing meatballs - best in a very long time. My room was a good size and clean. Quality toiletries and other amenities. Tip: Ask for a room with a decent view because mine really sucked!
Both parking fees and resort fees were high in combination for benefits. The fact that a family member visiting for more than 30 min had to pay $18.11 to park was steep.
Great location; really comfortable beds; clean; friendly service; top amenities Just outside of the Disney bubble. We were there for vacation but most seemed to be there for conferences. Rooms a bit dated.
Room was good, Bed was comfortable and relaxing for me, though my wife complained about it. Bathroom had two sinks, which was nice. Reception, Concierge, Restaurant, all were professionally managed and was impeccable. The TV was dated. Rather low def. Only showed cable and the remote was hard to operate. It was not interactive so I could not see the hotel charges on the screen.
Overall it was clean comfortable and centrally located The undisclosed resort fees which were not mentioned on the website as well as the parking fees. My wife and I felt that these fees were purposely withheld until checkout.
Construction has caused this resort to fail on multiple levels. Wait until it is all done before staying here.
We went for our anniversary. They went above and beyond to make it the best day for us ever. Nothing. They were almost perfect making it special.
Across the street from Disney Springs. Easy to shop & eat. Very comfortable rooms. Staff was very helpful. Nothing.
I liked that we were walking steps from Disney Springs, what use to be Downtown Disney. They also provide transportation to all the other Disney parks as well. The room was spacious. The smell in the hallways were horrible though. It was a wet moldy smell. They were doing some renovations and building though. The smell leaked into the room as well making it smell like dirty laundry.
The place was clean and updated. Great location to Disney Springs. I booked a king bed. They told me I was out of luck because they were sold out and they finally gave me the king but with attitude.
Took longer than expected to get into the room.
Close to downtown Disney. Within 10 miles of most parks. Free on site parking Ads say they had microwaves in rooms on kayak. Even had picture of the thing on the website. No microwave. Brought food I just had to throw away. $50 per day deposit hold on your card that was not disclosed. Had $250 on my account frozen that I hadn't planned for which can ruin a vaca. Facilities not up to usual Hilton standards but I understand it was under renovation. Overall not pleased, felt misled, and loosing faith in the Hilton brand
It was run down, dirty, lots of construction; many guests calling into front desk during check in with complaints, as evidenced by the girl repeatedly telling each person that there were no other rooms. Very difficult to find parking, the front of resort due to so much construction.
The location is amazing. Rooms are nice a big. Staff is very nice and helpful. The shower head was terrible.
Close to parks (use Uber; it saves tons of time) and really nicely appointed room. Kind staff. Undergoing construction on new pool so we didn't get to use that. Breakfast buffet is pretty pricey so we declined.
Location was great and the hotel was awesome! The pool is excellent and great accommodations!
Conveniently located across the street from Disney Springs. Hotel renovation was very disruptive.
Everything! Hotel under construction but it is not inconvenience.
Location of Hotel, near Disney World and size of 2 rooms condo.
The room was nice, and the furniture (beds, couches) were comfortable.The balcony was nice. There were toenails on the bedroom floor from the people that were there before us. That was disgusting.
I attended with my husband and 2 younger children and 2 older children. We all had something to do. I like the different activities and chance to just relax. Everyone loved the numerous pools, lazy rivers, and there were many Jacuzzi hot tusb that we always found that it wasn't crowded. I will definitely stay again.
The resort is close to everything. We used the grills almost nightly. Lots of things for the kids to do. The maid didn't come once during our 5 night stay. When we got to our room the tub was leaking from the handle. The fan that drys the tub came on scaring my kids. We called the front desk and it was fixed quickly but I feel the maid should have caught it when she cleaned. I also didn't like how they try to get you to buy the timeshare.
It's on Disney Property, good for family to spend time together rather then having two separate hotel rooms. They waste your time trying to get you to buy a time share. They tell you to go to a different area to get parking pass and then keep you
the pool was very nice, the room was sweet.
Very nice resort with large rooms
It was a great experience and value but unfortunately we were not able to use the facilities like we wished ,due to the bad weather Not having acomadations for a full dinind experience is a disapointment, especially when you have spent all day at hte parks, people just want to relax and not have to drive out again for dinner. Also check in time should be at 3pm. and check-out at 11am. like a lot of other resorts ,because we felt very rushed in the morning like other guests.
Beds were comfortable. Not as clean/kept up as I've liked.
Nice pools,convenient to everything, restaurant on site Breakfast not included
Nothing I have baby,There are ants in the toilet And If you delayed you will not find parking
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
The water took forever to get hot in order to shower
Bed was comfy, shower hot; very good after a busy day. "Resort fee" not included in room price: annoying.
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
If your there for the pool then your going to have a good time and the location is great if your going to the parks.staff was polite. And attentive. . When we got to the room we found mold Growing in the Bathroom walls. Mirror is stained with grey spots. When we wanted to leave for dinner the door would not lock. Had to wait for a tech. To repair the door. So we asked for another room . Once we got in the other room we found a big rust spot inside the tub. I don't think i will stay there again.
I love the pool and the pool hours I like the forest look that surrounds the outside pool area the bar by the pool was a plus! I just really like their pool area lol I saw a roach crawl out of the wall behind the toilet in the bathroom i didn't like the fact that I had to request for my room to be cleaned I thought if you are staying somewhere for a certain amount of days that room services automatically suppose to come clean the rooms without being asked to do so the Pizza Hut in the deli wasn't That good the meat toppings tasted old the food is overpriced and the drinks are watered down the girl at the front desk with the bang and dark hair she wasn't rude but she did not seem very inviting either
Cleanliness of hotel was okay. Could use better upkeep
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
The fact that you have to pay for parking even though you are staying there
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
very clean price, too expensive
Shower is separated from the bedroom by a frosted glass door! Are you kidding me?? There are kids in the room and you can see right into the shower, it offered no privacy for the person in the shower!! Needs to change !! Put up a real wall!!
Both of us felt that the Westgate Towers was very good in all aspects. The quality of the coffee in the room could be better.P
I liked the kitchen and the staff was nice. The sign was half burnt out so you couldn't find the place very well. The hallway where we stayed smelled like marjuanaa smoke which we called and complained that it was coming into the room. Then my wife looked under the bed and there were bugs in it and flipped out on me and we had to check out right then! I'm still waiting for a refund from the manager
I loved everything about the room, I was surprised by how much room it had. I stayed in room 213 and my sliding door in the room did not open. I had a garden view near the playground and some of the guests were very loud during the late night/ morning which woke me up quite early and the channel selection wasn't my cup of tea.
it was confortable and affordable
A bunch of towels nice
Loved the master room with the work whirl pool to tub Are shower room501a never got hot I had to take cold showers
After my review on Trip Advisor, I was slightly nervous about booking. Once we got to our suite, we couldn't figure out what anyone had to complain about. We stayed for 6 nights. After 2 nights we were offered a poolside suite, because they were going to be paving and didn't want the noise to bother us. If you are one of those people that is just looking for the slightest imperfection to complain about, fork out the cash to stay at the Grand Floridian. For the non-complainers, this place is perfect. We stayed for 6 days and don't have a single complaint.
Everything was great! The security and staff interrupting the service desk every few moments for unimportant things, while they're trying to provide service to guests was the only issue I had with the hotel.
I enjoyed the pool with my family The old tube tv in the bedroom
Wonderful room for the money Check-in was a little slow
everything you need is on the property. rooms spacious. washer/dryers in unit too much confusion with our reservation. took too long to resolve. wasnt pleased.
Always a nice place. I waited in line for 45 minutes just to check in. This is the second time in a row that check in has been that long. Also the room was older and in need of some upkeep. We got a room that had a hot tub in it. Well that hot tub in this room was a small bath tub with jets in it, which wouldn't have been to bad but the jets where not working.
Good spacious rooms which were well equiped. The location relative to Disney World was great and access to and from very easy. Nice and quiet location It was not clear to start with what the system was for housekeeping. We did not realise the rooms were not serviced and the system with changings towels and linen appeared a bit random. We also had a problem with the microwave (but good responce to repair)
lots of room for me and my family Yes,initially the rooms that we were given were at the very back of the hotel complex, they were dirty and had a mildew smell that made my sister sick... We were eventually moved to two other rooms that were much better
The staff was very friendly and very helpful. It was very disappointing that the mini golf and paddle boats closed at 6pm. It doesn't even get dark till 8pm. The decor was outdated, the sofa couch was extremely uncomfortable.
Their staff are amazing! A special thank you to Victor to moving my family into a nicer suite due to misrepresentation of booking off of a travel site with no additional cost.
location - overall service-friendly employees-clean and well maintained units-ease of accessing area attractions
Great curb appeal and on resort facilities. I booked this online. The pictures looked beautiful. I chose a studio kitchenette and thought that I got a great deal. When I arrived, the property was gorgeous. I drove through security and straight up to the registration desk and still, it was like being in the land of Oz. They gave me my keys and a map of the facilities and I was on my way. Once I arrived to my section of the resort, it was like I was staying in section 8 housing. Absolutely terrible. I can't go into detail with the limited space here, but I would have been much better off at a motel 6. I won't use this property again and suggest other look elsewhere.
I love the comfort of the room!!! They need more help at the check-in desk.
Staff is very nice. Grounds are well kept. And rooms are magnificent.
The room was very comfortable and the amenities were excellent. We enjoyed the pool (alot) and the beds were comfortable. The spa tub was great and we really enjoyed our stay and will come again in the future. We were over charged for the room, I haven't checked yet to see that the difference in price has been refunded.
Everything was absolutely fantastic, huge rooms, best waterpark for the kids on site, staff brilliant
Fantastic Fcilities, spacious appartment, only 15 minutes to Disney. Waterpark and Golf to relax from the parks
I liked the feeling of open space and not too crowded. It was quiet and felt safe. I felt that there could have been more pools nearer to our accommodation but I understand that this was a project in the future. I thought that the food and drinks were too expensive and would have benefited from an on-site coffee shop
It was unbelievably expensive! Not what I would call value for money. I come from a country that is expensive to live in but Reunion resorts prices shocked me, while the food provided was lovely it was far too expensive. There was dog faeces outside out door on the steps for 6 days without being removed. One of the bar staff in the pavillion were quite rude to my children aswell. I stayed here last year aswell and have recommended it to manyhowever I shall not be doing the same this year. The kids crew provided last year were fantastic however this year was boring for the chilren with nothing to amuse them except colouring in bags.Very disappointing!
Services, worm welcome, family place, entrtainement No
The spa was amazing. Seriously, one of the best massages I've ever had. It was pricy, but worth it. It is also really nice to find a place that has a 3 bedroom option, and I like that the pools were close to the rooms. The location was nice. The steakhouse on the top floor was pretty and the food was very good. The rooms themselves were dated and there was a hum coming out of the air register. Honestly, the rooms were fine, but I would in no way consider them 5 star accommodations and I don't think you should go there expecting anything more than clean and comfortable. Room service was very expensive and the hidden fees were not well explained. They agreed to 'try to accommodate' an early check-in, but the room was not ready until 3 and I don't think anyone else's room was ready early, either. They should just say 'no early check-ins' if they cannot really make it happen. We called several times over our 3 day stay to request a shuttle and sometimes no one answered and we'd have to call back repeatedly.
Great location for golfers, great courses.
Beautiful appartment, it was like home, very nice
I Litlle bit expensive but great acomodations.Very quiet and confortable!!!
The view from the rooms is beautiful. The suites are spacious and fully equipt with all we needed. Excellent service and accomodation. My family and I had a very pleasent stay .Thank you
We couldn't have done better for $60/night. Only a few miles from Disney. Three pools with a hot tub, one covered for rainy days, playground, beautiful nature walk, nice and clean lobby with lounge and restaurant, good breakfast (worth the $10 w/ tax) clean room with no problems, friendly staff, night poolside family movie One and only complaint is the room came with a single serving of coffee, think Keurig for one. No charge for extra servings, but spent a lot of time chasing them down over 4 nights. One night the front desk was out and was supposed to have some sent to my room but it never arrived.
Kid friendly and close to everything.
We thought the older style of the hotel was very retro chic, because the updates were strategic, the amenities awesome, the staff super friendly and fun (we could tell they loved their jobs and loved people) and we were more than comfortable. All the touches champions resorts puts in make this place just awesome. And it smelled wonderful everywhere, which is so good in this climate! Free big screen surround sound movies at the pool garden terrace ... The Nature Park ... Well stocked convenience and souvenir store ... 3 distinctive pool areas. Oh my gosh we loved it all! My only complaint was that the service was too good. We could not get them to stop cleaning our room and replacing clean towels. I just like to save people work.
Clean very friendly staff great location excellent price all around great experience Not that I didn't like it but the beds were a little hard for me
Think I got bit by bed bugs.
Nice and we'll centre clean Door key didn't work twice
It was inexpensive and relatively close to Disney. The walls were not insulated and we could hear children in next room. The cable TV signal was weak or the TV itself had a bad display and it made Monday Night Football almost unwatchable.
Ok for the short stay. Facilities as expected for the money. Staff was terrible. Not pleasant, yelling at one moment (luckily not on me). Not willing to help out. My check out took 2 hours, because of incompetent staff. Terrible experience, would not recommend it or go back.
The surrounding was nice and the location was nearby to make food joints and amusement parks The sink did not function and was not fixed even after a complain was logged at front desk. The towels provided were dirty. No coffee maker was available even though it showed in their website
The shuttle transportation to Disney. Free parking.
The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you! No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).
I love everything about this place.This was my second visit and plan on many more.It is an in amazing location,the staff are wonderful and very accommodating, they offer so much for families with little ones,and the music by the pool is great.you don't even have to leave the hotel to have good time.Awesome place. No complaints