Overview

The Capital 20 West

20 West Road South, 2146 Johannesburg, Gauteng, South Africa
+27 112 909 600

RM 352+

Overall guest ratings

8.3/10 Excellent
Based on 1,745 reviews

Review highlights

  • 9.3
  • 8.4
  • 7.7
  • 4.9

Good to know

  • Professional service
  • Friendly service

Nearby

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    About

    Putting you within a 10-minute drive of Sandton Convention Centre and Sandton City Mall, The Capital 20 West offers an airport shuttle (available 24 hours) for ZAR 450 per vehicle. Guests can take a dip in the outdoor pool or grab a bite to eat at The Veranda, which serves breakfast, lunch, and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this luxurious hotel offer iPod docks and LCD TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Laundry service
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Terrace/Patio
    • Facilities for disabled guests
    • Tennis
    • Coffee shop
    • Safe
    • Airport shuttle
    • Business centre
    • Laundry facilities
    • Meeting/Banquet facilities
    • Cable or satellite TV
    • 24 Hour Front Desk
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Designated smoking area
    • Storage available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    Based on 1,745 reviews
    • 9.3 "Terrific location."
      7.3 "Easily accessible by car, said 73%."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 8.4 "Breakfast is good."
      8.0 "80% were happy with the price of the breakfast."
    • 7.7 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.2 "72% were happy with the shuttle service."
      7.4 "74% said the booking process went smoothly."
      8.0 "Hotel security was great, thought 80%."
      8.9 "89% were happy with the room service."
      10.0 "Management was excellent, said 100%."
    • 6.8 "Average amenities."
      6.7 "67% thought the building was acceptable."
      6.0 "60% considered the lobby entrance to be so-so."
    • 6.0 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      6.1 "Beds were acceptable for 61%."
      6.1 "Only 61% said rooms were big enough."
      6.9 "Only 69% thought the furniture was functional."
    • 4.9 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 2.7 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 889 reviews
    • 9.1 "Terrific location."
    • 8.3 "Breakfast is good."
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      7.2 "72% were happy with the shuttle service."
      8.3 "Hotel security was great, thought 83%."
    • 5.3 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.7 "Only 57% said rooms were big enough."
      5.9 "Beds were acceptable for 59%."
      6.8 "Only 68% thought the furniture was functional."
    • 4.5 "Not very comfortable."
      1.8 "82% thought it was too noisy."
    • 2.8 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."

    Overall rating

    8.4 Excellent
    Based on 174 reviews
    • 9.3 "Terrific location."
    • 8.2 "Breakfast is good."
    • 7.4 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.9 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.2 "Only 62% said rooms were big enough."
    • 4.7 "Not very comfortable."

    Overall rating

    7.9 Good
    Based on 34 reviews
    • 7.7 "Good service."
    • 6.3 "Rooms are ok."

    Overall rating

    8.3 Excellent
    Based on 645 reviews
    • 9.4 "Terrific location."
    • 8.4 "Breakfast is good."
    • 7.6 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      7.3 "73% were happy with the shuttle service."
    • 6.6 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 6.3 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 6.1 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.5 "Only 65% said rooms were big enough."
      6.0 "Beds were acceptable for 60%."
      6.9 "Only 69% thought the furniture was functional."
    • 5.0 "Average comfort."
      1.9 "81% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
    • 2.6 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou
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