Hotel Xbalamque and Spa

Pros: The room was extremely dirty. There was old the soap in the shower and tissue paper on the floor. The air conditioner could only be turned off by unplugging it. It smell of mold. That said ...

Pros: There was nothing positive about this property.

Cons: The AC was broken, it worked but could not be adjusted - it was either freezing or unplug it so you could thaw out. The TV didn't work at all. There is no wifi in the rooms, I guess I overlooked ...

Pros: Good location for food and quite near ADO station

Cons: hard to communicate with the receptionist coz not everyone there could speak english.

Pros: The staff was very friendly, helpful, knowledgeable and hard working.

Cons: My room had ants in the bathroom the entire time. Someones hair clogged up the sink b4 we got there and stayed. Water leak was above light over sink. Wifi was limited to lobby couldnt get in room. This is a 2 star hotel at best.

Worse Hotel I have ever stayed in.

Pros: The Hotel had potential. Only if they could've just kept it clean. Smh!

Cons: There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!