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Hotel Xbalamque and Spa

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Avenida Yaxchilah N 31, 77500 Cancun, QR, Mexico

+52 998 193 2723

RM 147+

Hotel Xbalamque and Spa

Overview
Reviews
Photos
Map

Hotel Xbalamque and Spa - Cancun - Building

Provided by Hotel Xbalamque and Spa

Hotel Xbalamque and Spa - Cancun - Bedroom

Provided by Hotel Xbalamque and Spa

Hotel Xbalamque and Spa - Cancun - Lobby

Provided by Hotel Xbalamque and Spa

Overall guest ratings

6.7/10 Good

Based on 1941 reviews

Review highlights

Location

8.6
Service

6.5
Room

2.2
WiFi

1.8

Nearby

About

Hotel Xbalamque and Spa puts you just a 5-minute drive from La Sagrada Familia Parish. Guests can visit the spa to indulge in massages, facials, or body treatments, and La Adelita serves Mexican cuisine. An outdoor pool and a poolside bar are other highlights, and rooms offer room service and rainfall showerheads.

Hotels.com

Amenities

Parking
Free Wi-Fi
Facilities for disabled guests
Internet
Currency exchange on-site
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24 Hour Front Desk
Sauna
Storage available
Terrace/Patio
Concierge service
Pets not allowed

Guest reviews

All reviews

Couples

Families

Solo

Overall rating

6.7 Good

Based on 1,941 reviews

Location

8.6

Service

6.5

Bar and Beverages

6.5

Breakfast

4.6

Beach

4.4

Amenities

4.2

Vibe

3.9

Cleanliness

3.5

Comfort

3.0

Room

2.2

WiFi

1.8

Overall rating

6.8 Good

Based on 1,319 reviews

Location

9.0

Service

7.0

Bar and Beverages

6.4

Beach

4.6

Breakfast

4.4

Amenities

4.3

Cleanliness

3.6

Comfort

3.6

Vibe

3.3

Room

2.5

WiFi

1.8

Overall rating

6.8 Good

Based on 388 reviews

Location

8.5

Service

7.0

Amenities

4.3

Breakfast

4.2

Vibe

4.0

Cleanliness

3.4

Comfort

2.6

Room

1.7

WiFi

1.5

Overall rating

6.9 Good

Based on 232 reviews

Location

8.7

Service

6.2

Amenities

4.7

Vibe

4.4

Breakfast

4.2

Cleanliness

3.8

Comfort

3.8

Room

2.7

WiFi

1.5

Recent reviews

All reviews
Positive
Neutral
Negative

7.1

Does the trick

Pros: Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy

Reviewed Jan 2015

review from
2.5

Worse Hotel I have ever stayed in.

Pros: The Hotel had potential. Only if they could've just kept it clean. Smh!

Cons: There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!

Reviewed Mar 2016

review from

7.1

Does the trick

Pros: Good location to bars, it's air conditioned and its a cool looking hotel. the hotel bar food is kinda crappy. The water didn't work for the first few hours after we checked in but I'm pretty sure they had it turned off to our floor to converse it or something. That's what it sounded like anyways. There's no blankets on the beds, only sheets. We stayed for $60 cad. You're in a good location for bars, everything's walking distance and you have a ton of choices. I'd stay here again. We didn't see any bugs (and I looked) and the bed was pretty comfy

Reviewed Jan 2015

review from

2.5

Worse Hotel I have ever stayed in.

Pros: The Hotel had potential. Only if they could've just kept it clean. Smh!

Cons: There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else. Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!

Reviewed Mar 2016

review from

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