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Hotel Xbalamque and Spa

Avenida Yaxchilah N 31, 77500 Cancun, QR, Mexico
+52 998 193 2720

RM 125+

Overall guest ratings

6.9/10 Good
Based on 1,555 reviews

Review highlights

  • 8.6
  • 7.2
  • 4.6
  • 4.1

Nearby

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    About

    With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, steps from Las Palapas Park and minutes from Cristo Rey Church. This spa hotel is within close proximity of Benito Juarez Municipal Building and Market 28.

    Rooms

    Make yourself at home in one of the 90 air-conditioned guestrooms. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, shopping on site, and tour/ticket assistance.

    Dining

    Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Safe
    • Sauna
    • Pets not allowed
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.9 Good
    Based on 1,555 reviews
    • 8.6 "Location is great."
      9.8 "Near to public transport, according to 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      8.0 "Easily accessible by car, said 80%."
      10.0 "City centre within easy reach, said 100%."
      8.0 "80% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.0 "Food is average."
      5.3 "53% thought the dining experience was appropriate."
    • 5.9 "Bar is ok."
    • 5.5 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.6 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
      1.3 "Dirty pool, said 87%."
    • 4.1 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
      3.3 "67% criticized the plain hotel."
    • 4.0 "Breakfast is below average."
    • 2.9 "Quite uncomfortable."
      1.6 "84% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      4.1 "59% didn't like the uncomfortable beds."
      4.2 "58% criticized the small bathroom."
    • 2.5 "Awful rooms."
      1.3 "87% complained about the bathroom."
      0.8 "Air conditioning was criticized by 92%."
      0.6 "94% thought they were poorly maintained."
      4.1 "59% didn't like the uncomfortable beds."
      4.0 "60% said rooms were dirty."
      0.4 "For 96%, the rooms looked old."
      1.1 "89% had problems with the shower."
      0.2 "98% thought the tv was sub-standard."
      1.2 "88% said the bathroom was dirty."
      0.8 "92% found problems with the furniture."
      0.8 "92% were disappointed with the minibar."
      4.2 "58% criticized the small bathroom."
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    Overall rating

    6.8 Good
    Based on 1,088 reviews
    • 8.5 "Location is great."
      9.7 "Near to public transport, according to 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 7.1 "Good service."
      8.1 "81% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.0 "Food is average."
      5.1 "Desserts were ok, said 51%."
      5.1 "51% thought the dining experience was appropriate."
    • 5.6 "Bar is ok."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.9 "Ugly beach."
    • 4.5 "Not very clean."
      3.7 "63% said rooms were dirty."
      1.0 "90% said the bathroom was dirty."
    • 3.9 "Breakfast is below average."
    • 3.4 "Vibe wasn't good."
      0.5 "95% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
      3.2 "68% criticized the plain hotel."
    • 3.0 "Quite uncomfortable."
      1.1 "89% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
      4.6 "54% didn't like the uncomfortable beds."
    View all review categories

    Overall rating

    6.9 Good
    Based on 279 reviews
    • 8.4 "Location is great."
    • 7.4 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 7.0 "Good pool."
    • 6.0 "Food is average."
    • 5.2 "Average amenities."
    • 4.4 "Vibe wasn't good."
      0.4 "96% criticized the unstylish hotel."
    • 4.4 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 3.7 "Breakfast is below average."
    • 2.6 "Quite uncomfortable."
      0.7 "Air conditioning was criticized by 93%."
      1.7 "83% thought it was too noisy."
      3.5 "65% didn't like the uncomfortable beds."
    • 2.1 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      0.7 "Air conditioning was criticized by 93%."
      1.3 "87% complained about the bathroom."
      3.5 "65% didn't like the uncomfortable beds."
      3.8 "62% said rooms were dirty."
      0.4 "For 96%, the rooms looked old."
      0.2 "98% thought the tv was sub-standard."
      1.0 "90% had problems with the shower."
    View all review categories

    Overall rating

    7.1 Good
    Based on 186 reviews
    • 8.8 "Location is great."
    • 7.1 "High value."
    • 6.9 "Service is ok."
    • 6.0 "Food is average."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.7 "Vibe wasn't good."
    • 4.6 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 3.8 "Breakfast is below average."
    • 3.6 "Not very comfortable."
      2.2 "78% thought it was too noisy."
      4.6 "54% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
    • 3.1 "Awful rooms."
      1.8 "82% complained about the bathroom."
      4.1 "59% said rooms were dirty."
      4.6 "54% didn't like the uncomfortable beds."
      1.3 "Air conditioning was criticized by 87%."
      1.0 "90% thought they were poorly maintained."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    data provided by TrustYou

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