Overview

Hotel Xbalamque and Spa

Avenida Yaxchilah N 31, 77500 Cancun, QR, Mexico
+52 998 193 2723

RM 150+

Overall guest ratings

6.7/10 Good
Based on 1,361 reviews

Review highlights

  • 9.7
  • 8.9
  • 4.8
  • 4.1

Nearby

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    About

    Hotel Xbalamque and Spa puts you just a 5-minute drive from La Sagrada Familia Parish. Guests can visit the spa to indulge in massages, facials, or body treatments, and La Adelita serves Mexican cuisine. An outdoor pool and a poolside bar are other highlights, and rooms offer room service and rainfall showerheads.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Sauna
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    6.7 Good
    Based on 1,361 reviews
    • 9.7 "Excellent wellness & sports facilities."
    • 8.9 "Location is great."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.4 "Easily accessible by car, said 94%."
      10.0 "Good access to the airport, said 100%."
    • 7.1 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 6.7 "Food is average."
      5.0 "Only 50% were satisfied with the menu."
      5.9 "Desserts were ok, said 59%."
    • 5.1 "Beach is so-so."
    • 4.8 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      4.6 "For 54%, the lobby entrance was sub-standard."
      0.0 "100% thought the facilities needed updating."
    • 4.1 "Not very clean."
      3.3 "67% said rooms were dirty."
      0.5 "95% said the bathroom was dirty."
    • 3.9 "Vibe wasn't good."
      0.3 "97% criticized the unstylish hotel."
      4.6 "For 54%, the lobby entrance was sub-standard."
      3.0 "70% criticized the plain hotel."
    • 3.9 "Breakfast is below average."
    • 3.5 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
      2.2 "78% criticized the small bathroom."
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    Overall rating

    6.8 Good
    Based on 939 reviews
    • 9.0 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 7.0 "Good bar."
    • 6.9 "Service is ok."
      6.4 "Only 64% thought the service was professional."
    • 6.7 "Food is average."
    • 5.5 "Beach is so-so."
    • 4.9 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      0.0 "100% thought the facilities needed updating."
      4.3 "For 57%, the lobby entrance was sub-standard."
    • 3.9 "Breakfast is below average."
    • 3.7 "Not very clean."
      2.9 "71% said rooms were dirty."
      0.6 "94% said the bathroom was dirty."
    • 3.5 "Not very comfortable."
      1.3 "87% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.3 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
      4.3 "For 57%, the lobby entrance was sub-standard."
      3.2 "68% criticized the plain hotel."
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    Overall rating

    6.9 Good
    Based on 258 reviews
    • 8.9 "Location is great."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 6.7 "Food is average."
    • 5.0 "Average amenities."
    • 4.4 "Vibe wasn't good."
      0.2 "98% criticized the unstylish hotel."
    • 4.1 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 3.6 "Breakfast is below average."
    • 3.2 "Quite uncomfortable."
      1.2 "Air conditioning was criticized by 88%."
      1.5 "85% thought it was too noisy."
      4.6 "54% didn't like the uncomfortable beds."
    • 3.1 "Awful rooms."
      2.0 "80% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      3.4 "66% said rooms were dirty."
      1.2 "Air conditioning was criticized by 88%."
      4.6 "54% didn't like the uncomfortable beds."
      2.4 "76% thought the tv was sub-standard."
      2.6 "74% had problems with the shower."
      0.2 "For 98%, the rooms looked old."
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    Overall rating

    6.9 Good
    Based on 163 reviews
    • 9.0 "Terrific location."
    • 6.8 "Service is ok."
      6.8 "Only 68% thought the service was professional."
    • 5.4 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 4.4 "Vibe wasn't good."
    • 4.3 "Not very comfortable."
      2.1 "79% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
    • 4.3 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 3.7 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      3.4 "66% said rooms were dirty."
      1.3 "87% thought they were poorly maintained."
      1.7 "Air conditioning was criticized by 83%."
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