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2 Fountain Plaza, Buffalo, NY
0.6 km from
Staff was so friendly and inviting!
Staff very nice room clean cleaning service staff awesome Soda venders
The room was nice, and large, and pretty comfortable. I appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast. When the heating system in our room cycled on, it made a noise that sounded like an alarm going off. Not loud, but loud enough to wake us up repeatedly. On a more inor note, there was no clock in the pool/ spa room, which is problematic, since you can't keep your ohone handy in the pool or hot tub.
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating
It was clean and comfortable The customer service at the front desk was terrible
Staff was friendly and responsive when addressing my complaints. The gym had basic equipment and was organized and appeared clean. End. upon arrival the toilet seat was noticeably dirty and parking was not available due to hotel capacity. The bed was hard and uncomfortable. The hotel room was not thoroughly cleaned including floors, toilet, sink and counter. I found items under bed and side table from previous guests. There was a broken piece on the closet door that made a loud noise every time opened. Rotten fruit and stale bread put out at breakfast. I posted Do Not Disturb sign two days and both days an employee woke me knocking on the door. End.