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2 Fountain Plaza, Buffalo, NY
8.3
Distance
0.6 km from
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9.0
8.9
8.7
8.6
8.5
7.9
8.8
8.7
8.6
8.5
8.4
8.2
Details
Map
Reviews
Overall
8.3 Excellent
Based on 2,242 reviews
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All reviews 8.3
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Couples 8.3
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Families 8.1
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Business 8.5
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Solo 8.5
8.4
8.4
7.8
6.7
5.9
6.7
8.8
8.5
5.5
5.5
5.1
5.0
8.6
8.4
6.1
5.8
5.8
4.7
8.6
8.3
7.3
6.1
6.0
5.9
8.6
8.5
7.7
5.6
5.5
data provided by TrustYou
"Pleasant entrance area"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Staff was so friendly and inviting!
OK 4.0
Staff very nice room clean cleaning service staff awesome Soda venders
Recent reviews
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Good
7.4+Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game.-Bathroom was a little cramped and dated - bathtub could use to be replaced.
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Good
7.6+Location, comfortable bed.-Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...
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Good
7.7+Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10.-Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
RM 554+
Details
Map
Reviews
Overall
8.8 Excellent
Based on 1,290 reviews
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All reviews 8.8
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Couples 8.7
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Families 8.8
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Business 8.1
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Solo 8.7
9.3
8.9
8.9
8.7
8.6
5.7
9.4
8.9
8.8
8.5
8.0
9.1
8.4
8.2
7.7
7.2
9.1
8.8
8.3
7.8
7.7
6.7
8.9
8.4
7.9
data provided by TrustYou
"Clean rooms"
"Great view"
"Spacious rooms"
Top positive review
Top critical review
Excellent 8.5
The room was nice, and large, and pretty comfortable. I appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast. When the heating system in our room cycled on, it made a noise that sounded like an alarm going off. Not loud, but loud enough to wake us up repeatedly. On a more inor note, there was no clock in the pool/ spa room, which is problematic, since you can't keep your ohone handy in the pool or hot tub.
OK 5.1
We made reservations thru a trusted website and drove : hours to get there. The receptionist said she could not fiend out reservation. We shower her the confirming email and a printout of the rxomfirmation of our room with 2 queen birds and a out couch. .when we got there the reservation was not to be found and they didn't even have a room with the 2 beds available We ended up. Having to pay for a second room and waisted all of our time that we missed our event . It was a waisted trip and also very frustrating
Recent reviews
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Excellent
9.6+The location was amazing, even though the weather wasn't great we were a short walk from a bunch of different restaurants and bars.-When we first arrived housekeeping entered our room with out knocking and proceeded to have a conversation with us while we were in bed, it bothered me that they hadn't communicated that we had already checked in. They were wondering when we were checking out even though we had just checked in maybe 2 hours before.
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Excellent
10.0+breakfast and the view of the St. Patrick's Day parade right from the room-nothing. everything was great.
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Excellent
10.0+Love the whole experience, the large bathtub, the evening reception and the omelet station at breakfast.-It's a little pricey but that's about it. I love this place. Been here before, will be back again.
RM 848+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 329 reviews
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All reviews 9.2
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Couples 9.4
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Families
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Business 9.4
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Solo 9.0
10.0
9.9
9.9
9.8
9.6
9.2
10.0
9.9
9.9
9.8
9.7
5.0
9.9
9.9
4.6
data provided by TrustYou
"Nice building"
"Affordable beverage prices"
"Great valet service"
Recent reviews
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Excellent
10.0+Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
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Excellent
9.6+This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details.-The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
RM 600+
Details
Map
Reviews
Overall
8.7 Excellent
Based on 1,003 reviews
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All reviews 8.7
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Couples 8.9
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Families 8.8
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Business
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Solo 8.0
9.4
9.3
8.6
7.9
7.4
6.4
9.5
9.2
8.7
8.2
8.1
9.5
9.1
8.7
7.7
7.6
9.2
8.6
7.4
6.6
data provided by TrustYou
"Great reception"
"Accessible parking"
"Spacious rooms"
Top positive review
Top critical review
Excellent 8.2
It was clean and comfortable The customer service at the front desk was terrible
OK 4.2
Staff was friendly and responsive when addressing my complaints. The gym had basic equipment and was organized and appeared clean. End. upon arrival the toilet seat was noticeably dirty and parking was not available due to hotel capacity. The bed was hard and uncomfortable. The hotel room was not thoroughly cleaned including floors, toilet, sink and counter. I found items under bed and side table from previous guests. There was a broken piece on the closet door that made a loud noise every time opened. Rotten fruit and stale bread put out at breakfast. I posted Do Not Disturb sign two days and both days an employee woke me knocking on the door. End.
Recent reviews
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Excellent
8.0+Very easy check in/ check out, friendly, helpful staff. Beautiful rooms, very clean. Nice pool and hot tub area.-No fridge or microwave in the room
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OK
5.0+Location, staff, breakfast.-i booked king size smooking room and got two queen non smookin. Hotel staff could not explain why this has happended. There were no water boiler, mini fridge, or microwave in the room. -
Excellent
8.2+It was clean and comfortable-The customer service at the front desk was terrible
RM 642+
Details
Map
Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
8.6
Review Score
Based on 61 reviews
RM 533+
Details
Map
Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
8.5
Review Score
Based on 245 reviews
Recent reviews
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Excellent
10.0+it was very nice and comfortable
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Excellent
10.0+Extremely comfortable king bed and a great(6) pillow selection. Very clean with 2 tv's in 2 diff. areas. Comp. breakfast was good. Staff was very courteous. A TGIFridays is in the same building and a Dunkin Donuts is 1/2 block down.-No on site parking. Parking is 2 blocks away in a parking garage and is free for 1 in and out only. If you are going to come and go then its $5 every time or you can get unlimited for $10 at the desk. The fridge in our room wasn't very cold even on max setting.
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Excellent
8.0-The lobby was rough due to construction and there was not a public restroom on the first floor. Parking was not close to carry our luggage to and from. The staff was not overly friendly and the breakfast was overcrowded and not refilled when we had got there.