Ulu Tiram hotels

Although the exterior and foyer of the hotel looked beautiful it was a different story when we went to our room. It had not been cleaned - the carpets hadn't been cleaned neither had the surfaces of the bedside cabinets which were sticky and dusty. As for the bathroom the toilet required a good clean and the shower was covered in mould and mildew. Not a good advertisement for this hotel and certain not in keeping with other Thistle Hotels we have stayed in. Very poor. The restaurant staff didn't seem to understand what we were saying and the service was a bit slow. Breakfast juice was watered down apple juice and diluting orange. Certainly not what we expect in any hotel. We certainly would not recommend this hotel to anyone.

i always come for short business trip. this is 2nd time thistle jb but many times during hyatt name. however, the reception didnt know i have been there before and requested me to fill in the form. it will be nice to hear "welcome back". i like beef bacon for breakfast but the bread varieties are too few. beef bacon should be available everytime i come. concierge was not seen this time to open door. the rate is just nice at high side as the decor not really business luxury. its in between. thistle PD is very family but quite luxury look. suggest you add more potted plants at lobby, its too bare at present. overall, i am happy. room service is fast when i asked for the paper which was not delivered to me. tq. as above. and should give some kind of priviledge to those who have been there such as special rate, fruit basket etc..

the room is comfortable and provides a good view of the straits and clock tower (deluxe with seaview) and it is inexpensive for a room with such a standard

Very nice atmosphere and friendly staffs. Access to the city is easy since it is only a few kilometers away.

Room is very comfort Parking in front of the hotel should be free

one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good

Service is no good. Not value for money.

friendly staff, very helpful. not that I can think of

Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.

The Puteri can be more comfortable than that...

The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.

Comfortable bed Maintenance could have been improved, staff could be more helpful, would have preferred no smoking in the entire breakfast area and better quality breakfast foods

Near food centre and small shopping area. The hotel are very run down. Should be classified as 3 stars.

There is nothing positive to comment. Once you step out of your room, there is a urinate smell. Very bad odor. There are a lot of prostitutes in the lobby creating a bad environment in the hotel. Also, there are bars on the street by the hotel and it is very noisy at night.

The staff respond is really slow & rude. The room & service provided is not equal to the value we paid.

this hotel rating for 5 star but i dont feel like in 5 star hotel.....the entrance door lockset have to be change due to rusty and inside my room stil got rubbish inside the freeze not clear....somore i smell a cigaratte smoke in my bathroom........

The room was very spacious and had an excellent bathroom. The hotel is surrounded with a lot of nice bars and dining options. Staff was a little slow at checking in and when another guest rudely interrupted my checking in procedure, staff didn't act appropriate. Be aware that a lot of families (sometimes with loud children!) book this hotel. This is not necessary a bad thing but be aware!

Porter service very very good and courteous. Especially the guy who take care of car arrival at lobby and those helping to carry luggage to our rooms. Hotel also quite flexible with late check out time. Furniture a bit old. Need major refurbishment. TV channel very limited and picture reception also quite poor. Ample parking space at the basement but very tight space to manuever car.

when first open the door to the hotel room, the smell of the teakwood made me felt at home =) The toilet flushing system is very slow & sewage smell came from the toilet out of nowhere in the morning & evening time.