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aircon was faulty and was very warm
the room is comfortable and provides a good view of the straits and clock tower (deluxe with seaview) and it is inexpensive for a room with such a standard
Clean room, efficient room service, and large swimming pool.
Although the exterior and foyer of the hotel looked beautiful it was a different story when we went to our room. It had not been cleaned - the carpets hadn't been cleaned neither had the surfaces of the bedside cabinets which were sticky and dusty. As for the bathroom the toilet required a good clean and the shower was covered in mould and mildew. Not a good advertisement for this hotel and certain not in keeping with other Thistle Hotels we have stayed in. Very poor. The restaurant staff didn't seem to understand what we were saying and the service was a bit slow. Breakfast juice was watered down apple juice and diluting orange. Certainly not what we expect in any hotel. We certainly would not recommend this hotel to anyone.
I liked the room, comfort and cleanliness of the hotel are marvellous! And of course the friendly reception staff! Two thumb up!
Really nice luxury hotel. Staff went out of their way to help. Car and driver hire for trip to Singapore was hassle free (but not actually cheap!) and it was door to door to my hotel in downtown Singapore in under an hour - unlike public transport which was queued up on the bridge for hundreds of meters. Too far from downtown JB and not easy to get transport if you dont know where you want to be. Shuttles only at weekends.
the view,vry relax and accomodating.
i always come for short business trip. this is 2nd time thistle jb but many times during hyatt name. however, the reception didnt know i have been there before and requested me to fill in the form. it will be nice to hear "welcome back". i like beef bacon for breakfast but the bread varieties are too few. beef bacon should be available everytime i come. concierge was not seen this time to open door. the rate is just nice at high side as the decor not really business luxury. its in between. thistle PD is very family but quite luxury look. suggest you add more potted plants at lobby, its too bare at present. overall, i am happy. room service is fast when i asked for the paper which was not delivered to me. tq. as above. and should give some kind of priviledge to those who have been there such as special rate, fruit basket etc..
The knock and knock service is great. My wife and i made use of this service to book for cab and ask for room service. Well done to all Thistle's staff that made the stay to celebrate our wedding anniversary a memorable and enjoyable one.
Very nice atmosphere and friendly staffs. Access to the city is easy since it is only a few kilometers away.
the ambient is very nice! the carpark is very far and separated from the hotel
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
friendly staff, very helpful. not that I can think of
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
Your very friendly staff
The Puteri can be more comfortable than that...
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
Service is no good. Not value for money.
It s just a budget hotel and clean room with nearby shopping amenities The smell along corridors some of rooms without windows are not suitable bcos of strong dampness odour and the emergency rear staircase smelt of strong tobacco and undried clothes tried closing the door but within a few minustes it was reopened
- Except the external look, all the facilities and services are pretty good as a three stars hotel. - No privacy car park. It is not safe to park the car outside the hotel, as the level of crime in johor bahru is quite serious
water heater is hot enough, room is quite new and still clean. pub and disco just right beside the hotel.can hear voices
Clean and comfortable. The rooms are very modern in design. Hotel staff are helpful. Fast wi-fi. Individual air conditioners. Good value for money. It's right next to a karaoke place so you can hear people singing all night. It's not too loud but noise-sensitive people should consider another hotel.