Overview

The Alana Surabaya
Best Beds

Jl. Ketintang Baru I No. 10 - 12, Surabaya 60231, Indonesia
+62 318 286 818

RM 180+

Overall guest ratings

8.7/10 Excellent
Based on 1,594 reviews

Review highlights

  • 9.6
  • 9.0
  • 8.9
  • 6.4

Good to know

  • Impressive bathroom
  • Spacious rooms
  • Clean rooms
  • Clean hotel facilities

Nearby

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    About

    The Alana Surabaya offers an airport shuttle (available on request) for IDR 275000 per vehicle one way. Guests can indulge in massages at the spa, and international cuisine is served at Oryza Coffee Shop, which is open for breakfast, lunch, and dinner. There's an indoor pool and a poolside bar, and rooms at this upscale hotel get the details right with free minibar items and rainfall showerheads.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Bar/Lounge
    • Cable or satellite TV
    • Coffee shop
    • Pets not allowed
    • Designated smoking area
    • Storage available
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,594 reviews
    • 9.6 "Perfectly clean."
      9.5 "95% said rooms were clean."
      9.9 "99% thought it was clean."
      10.0 "100% said the bathroom was clean."
      8.0 "Clean pool, said 80%."
    • 9.0 "Excellent value."
      7.1 "71% were happy with the price."
    • 8.9 "Comfort level is high."
      9.3 "93% thought rooms were spacious."
      9.3 "93% said the beds were comfortable."
      10.0 "100% liked the big bathroom."
    • 8.9 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      7.7 "77% said the reception staff was great."
    • 8.7 "Rooms are great."
      9.3 "93% thought rooms were spacious."
      9.5 "95% said rooms were clean."
      8.0 "80% were happy with the bathroom."
      9.1 "91% thought the view was good."
      9.3 "93% said the beds were comfortable."
      9.5 "95% loved the minibar."
      10.0 "100% said the bathroom was clean."
      10.0 "100% liked the big bathroom."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.3 "Location is acceptable."
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    Overall rating

    8.4 Excellent
    Based on 446 reviews
    • 9.7 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.0 "Very comfortable."
      9.4 "94% thought rooms were spacious."
      9.2 "92% said the beds were comfortable."
    • 8.9 "Good value."
    • 8.7 "Rooms are great."
      9.6 "96% said rooms were clean."
      9.4 "94% thought rooms were spacious."
      9.2 "92% said the beds were comfortable."
      8.1 "81% were happy with the bathroom."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 6.4 "Location is acceptable."

    Overall rating

    8.5 Excellent
    Based on 446 reviews
    • 9.5 "Perfectly clean."
      9.5 "95% said rooms were clean."
    • 9.1 "Excellent value."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 8.9 "Comfort level is high."
      9.2 "92% thought rooms were spacious."
    • 8.5 "Rooms are great."
      9.2 "92% thought rooms were spacious."
      9.5 "95% said rooms were clean."
    • 5.9 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 302 reviews
    • 9.6 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 9.1 "Excellent value."
    • 8.9 "Rooms are great."
      9.6 "96% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 8.9 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 6.6 "Location is acceptable."

    Overall rating

    8.2 Excellent
    Based on 398 reviews
    • 9.7 "Perfectly clean."
      9.6 "96% said rooms were clean."
    • 9.1 "World class service."
      9.4 "94% found the staff to be very friendly."
    • 9.1 "Excellent value."
    • 8.8 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
    • 8.5 "Rooms are great."
      9.6 "96% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 6.9 "Breakfast is mediocre."
    • 6.5 "Location is acceptable."
    • 6.2 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Impressive bathroom"
    "Spacious rooms"
    "Clean rooms"
    "Clean hotel facilities"
    data provided by TrustYou

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