Overview

Barceló Maya Palace
Top Luxury Hotel

Carretera Chetumal Puerto Juarez Km. 266, Xpu Ha, Xpu Ha, Mexico, 77750 Playa del Carmen, QR, Mexico
+52 984 875 1500

RM 1,012+

Overall guest ratings

8.8/10 Excellent
Based on 829 reviews

Review highlights

  • 9.4
  • 9.2
  • 9.0
  • 6.4

Good to know

  • Great menu
  • Recreation staff is nice
  • Clean hotel facilities
  • Pleasant hotel grounds

Nearby

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    About

    The crystalline, intense turquoise-blue waters are the star attraction at the Barcelo Maya Palace Deluxe hotel. Situated just opposite one of the most beautiful beaches in the world, on the Mayan Riviera, this luxurious resort boasts a colonial architecture that is typical in the region.From a quality point of view, all the are either junior suites or suites, as well as 2 master suites. Each room is equipped with everything you need to make your stay unique and special.With the programme you can enjoy dining at the 6 restaurants, all with views of the sea

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    Barcelo.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Laundry service
    • Casino
    • Game room
    • Child pool
    • Express check out
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Private beach
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 829 reviews
    • 9.4 "Excellent pool."
      8.6 "Clean pool, said 86%."
    • 9.2 "Excellent amenities."
      9.0 "90% thought the building was wonderful."
      9.6 "96% found the grounds to be nice."
      10.0 "100% loved the facilities for kids."
      10.0 "100% loved the outdoor sports facilities."
    • 9.0 "Wonderful beach."
      9.7 "Beach sports facilities are great, according to 97%."
      9.0 "90% appreciated the clean beach."
    • 8.7 "Location is great."
      9.2 "92% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.9 "89% said the recreation staff was great."
      7.5 "75% thought the service was very professional."
      7.3 "73% said the booking process went smoothly."
    • 6.4 "Rooms are ok."
      6.7 "Only 67% thought the shower was ok."
      5.7 "57% thought the minibar was ok."
    • 5.8 "Breakfast is mediocre."
    • 5.2 "Internet is average."
      5.8 "58% thought it was adequately priced."
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    Overall rating

    9.0 Excellent
    Based on 348 reviews
    • 9.4 "Excellent pool."
    • 9.3 "Excellent amenities."
      9.6 "96% found the grounds to be nice."
      9.1 "91% thought the building was wonderful."
    • 8.6 "Generally very clean."
      9.5 "95% thought it was clean."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 8.4 "Location is great."
      8.6 "86% appreciated the closeness to the beach."
    • 7.0 "Nice rooms."
    • 5.5 "Internet is average."
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    Overall rating

    8.1 Excellent
    Based on 480 reviews
    • 9.3 "Excellent amenities."
      9.1 "91% thought the building was wonderful."
      9.6 "96% found the grounds to be nice."
    • 9.2 "Excellent pool."
    • 8.7 "Location is great."
    • 8.4 "Vibe was good."
    • 7.6 "Good service."
      9.0 "90% found the staff to be very friendly."
      8.9 "89% said the recreation staff was great."
    • 6.7 "Food is average."
    • 6.3 "Average value."
      5.5 "55% thought it was adequately priced."
    • 5.5 "Rooms are ok."
    • 5.1 "Internet is average."
      5.5 "55% thought it was adequately priced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Recreation staff is nice"
    "Clean hotel facilities"
    "Pleasant hotel grounds"
    data provided by TrustYou

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