Located in Gueliz, this spa hotel is within a 15-minute walk of Theatre Royal and Palais des Congres. Jamaa el Fna and Koutoubia Minaret are also within 2 mi (3 km).
Pros: Hotel itself was fine; room was comfortable and clean. Restaurant and cafe in hotel. Wifi working. Cons: Check in and check out were disorganized and staff very confused and at times rude. I had to call about 5 times to get confirmation of my reservation because every time I called they said they didn't know and asked me to call back in half hour.
When I arrived they charged me for room tax, and then tried to charge me again when I left. No receipt or written bill provided.
Other staff fine but reception staff could use customer service training and organizational systems.