Overview

Hotel Istana Kuala Lumpur City Center
Best Restaurants & Bars

73 Jalan Raja Chulan, , Kuala Lumpur 50200, Malaysia
+60 321 419 988

RM 280+

Overall guest ratings

8.4/10 Excellent
Based on 4,767 reviews

Review highlights

  • 9.6
  • 9.1
  • 9.0
  • 5.5

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Location. Situated in the central business district, in a neighborhood called the Golden Triangle, this Kuala Lumpur hotel is close to Kuala Lumpur Convention Centre, Sungei Wang Plaza, and Petronas Towers.

    Hotel Features. Hotel Istana Kuala Lumpur City Center features the full-service Ayer Spa, fitness facilities, an outdoor pool and children's pool, spa tub, steam room, and sauna. (Guests must be at least 16 years old to use spa facilities). Business amenities at this 5-star property include a business center and a ballroom where up to 2000 guests can gather.Free WiFi Internet access is available throughout. This Kuala Lumpur property has three restaurants specializing in Asian cuisine and serving Malaysian dishes, and a snack bar/deli with live music. The staff can arrange wedding services, event catering, and secretarial services.

    Guestrooms. Guestrooms have 42-inch LED TVs equipped with premium cable channels. Complimentary newspapers, in-room safes, and multi-line phones with voice mail are also featured. In addition, rooms include complimentary WiFi (high-speed) Internet access, coffee/tea makers, and minibars with complimentary bottled water. Bathrooms offer separate bathtubs and showers with handheld showerheads, as well as phones, bathrobes, and slippers. Rollaway beds available for a fee.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 4,767 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "City centre within easy reach, said 96%."
      9.8 "98% thought it was easy to get to the train station."
      8.6 "86% thought parking was inexpensive."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      8.6 "86% were happy with the room service."
      8.0 "Management was excellent, said 80%."
      8.6 "86% found the restaurant service to be one of the best."
      9.1 "91% said the recreation staff was great."
    • 9.0 "Excellent breakfast."
    • 8.6 "Food is delicious."
      8.2 "82% loved the menu selection."
      8.8 "Yummy desserts, said 88%."
      7.0 "70% loved the dining experience."
      9.6 "96% enjoyed the snacks that were offered."
      9.5 "95% enjoyed the side dishes."
    • 5.7 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.3 "Beds were acceptable for 53%."
    • 5.5 "Internet is average."
    • 4.3 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    8.4 Excellent
    Based on 2,097 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to sightseeing."
      9.4 "City centre within easy reach, said 94%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "Excellent breakfast."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.9 "79% thought the service was very professional."
    • 8.8 "Food is delicious."
      8.1 "81% loved the menu selection."
      9.0 "Yummy desserts, said 90%."
    • 5.9 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
      5.6 "Only 56% said rooms were clean enough."
    • 5.5 "Internet is average."
    • 4.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 1,334 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "City centre within easy reach, said 94%."
      9.6 "96% liked the proximity to sightseeing."
      9.8 "98% thought it was easy to get to the train station."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      8.0 "80% said the reception staff was great."
    • 8.9 "Pool is good."
    • 8.7 "Breakfast is good."
    • 6.3 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      5.3 "Beds were acceptable for 53%."
    • 5.9 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 4.3 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    7.9 Good
    Based on 381 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 8.8 "Breakfast is good."
    • 8.4 "Food is delicious."
    • 5.6 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.2 "Beds were acceptable for 52%."
    • 4.2 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."

    Overall rating

    8.2 Excellent
    Based on 953 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "96% liked the proximity to sightseeing."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.0 "80% said the reception staff was great."
    • 9.0 "Excellent pool."
    • 8.8 "Breakfast is good."
    • 8.3 "Food is delicious."
    • 5.4 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 4.9 "Rooms are not good."
      3.8 "62% complained about the bathroom."
      4.9 "51% said rooms were dirty."
      1.1 "89% thought they were poorly maintained."
      0.5 "For 95%, the rooms looked old."
      1.3 "87% said the bathroom was dirty."
      3.8 "62% had problems with the shower."
      0.9 "91% found problems with the furniture."
      2.7 "Air conditioning was criticized by 73%."
    • 4.2 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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