While rooms were priced reasonably, everything else in the hotel -- food, laundry, etc. -- was VERY expensive
Staff and location
The room is dated, TV program almost non-existent for what supposed to be 5-star hotel.
The staff were great! In fact, I requested for breakfast room service to be served as a surprise for my mom as it was her 70th birthday. They made it extra special and thereby made her stay and my view of the hotel outstanding!
Like others have reviewed, the rooms are showing their age. The hotel may soon be ready for a refurbishment putting it back to being a solid choice for a five star property. The pool also needs some updating. It's a nice design but needs updating.
location is amazing , and the hotel environment is very good
the room is a little old , beds are small for double rooms
Big rooms, nice pool area, great location.
We booked a deluxe King suite and got downgraded to a suite with two single beds pushed together as they said they had run out. The hotel itself is a little dated...
Old but perfect for not expensive stay at the city center
Location was great, within walking distance of the train and major attractions.
Mold in the bathrooms. It was disgusting but the staff said it's normal.
The cleanliness Of the room
Food and drinks are too expensive.
Good location, morning staff really friendly
Night staff is rude.
With a stay at Hotel Istana Kuala Lumpur City Center, you'll be centrally located in Kuala Lumpur, a 3-minute drive from Pavilion Kuala Lumpur and 8 minutes from Petaling Street. Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 15 meeting rooms available for events. Free self parking is available onsite.
Based on 6,353 reviews
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.