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Hangzhou Fresh House Hotel the West Lake Branch

238 Huansha Road, Hangzhou 310006, China
+86 571 5810 4000

RM 103+

Overall guest ratings

9.0/10 Excellent
Based on 1,211 reviews

Review highlights

  • 9.7
  • 8.9
  • 3.8
  • 3.8

Nearby

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    Amenities

    • Free Wi-Fi
    • Internet
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 1,211 reviews
    • 9.7 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
      7.1 "71% thought, the hotel was modern."
      9.7 "97% thought the hotel was luxurious."
      8.3 "83% enjoyed the lobby entrance."
    • 7.8 "Good service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 3.8 "Rooms are not good."
      0.5 "95% said rooms were small."
      2.5 "75% complained about the bathroom."
      0.7 "93% found problems with the furniture."
      0.0 "100% thought they were poorly maintained."
      2.0 "Air conditioning was criticized by 80%."
      0.7 "93% criticized the small bathroom."
    • 3.8 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 2.1 "Quite uncomfortable."
      0.5 "95% said rooms were small."
      2.0 "Air conditioning was criticized by 80%."
      0.7 "93% criticized the small bathroom."

    Overall rating

    9.1 Excellent
    Based on 314 reviews
    • 9.7 "Terrific location."
    • 8.9 "Vibe was good."
    • 8.7 "Generally very clean."
      8.7 "87% said rooms were clean."
    • 7.8 "Good service."
    • 3.7 "Rooms are not good."
      0.4 "96% said rooms were small."
      2.4 "76% complained about the bathroom."
    • 1.9 "Quite uncomfortable."
      0.4 "96% said rooms were small."

    Overall rating

    8.7 Excellent
    Based on 326 reviews
    • 9.8 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Vibe was good."
      9.4 "94% enjoyed the friendly atmosphere."
    • 8.3 "Generally very clean."
      8.3 "83% said rooms were clean."
    • 7.8 "Good service."
    • 3.5 "Rooms are not good."
      0.5 "95% said rooms were small."
      2.2 "78% complained about the bathroom."
    • 2.2 "Quite uncomfortable."
      0.5 "95% said rooms were small."

    Overall rating

    8.6 Excellent
    Based on 254 reviews
    • 9.6 "Terrific location."
      9.6 "Easily accessible by car, said 96%."
    • 8.8 "Vibe was good."
    • 7.9 "Good service."
    • 3.8 "Rooms are not good."
      0.4 "96% said rooms were small."
      2.9 "71% complained about the bathroom."
    • 1.9 "Quite uncomfortable."
      0.4 "96% said rooms were small."

    Overall rating

    8.4 Excellent
    Based on 314 reviews
    • 9.8 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
    • 8.8 "Good value."
    • 8.5 "Vibe was good."
      9.6 "96% enjoyed the friendly atmosphere."
    • 7.9 "Good service."
    • 3.6 "Rooms are not good."
      0.4 "96% said rooms were small."
    • 1.9 "Quite uncomfortable."
      0.4 "96% said rooms were small."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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