Overview

The Willow Hotel

228 Renfrew Street, Glasgow, G11 7HH, United Kingdom
+44 141 332 2332

RM 189+

Overall guest ratings

6.1/10 Good
Based on 1,252 reviews

Review highlights

  • 8.8
  • 7.0
  • 3.9
  • 2.8

Nearby

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    Amenities

    • Internet
    • No smoking
    • Parking
    • 24 Hour Front Desk
    • Storage available
    • Free Wi-Fi
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.1 Good
    Based on 1,245 reviews
    • 8.8 "Location is great."
      9.3 "City centre within easy reach, said 93%."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "High value."
      9.7 "97% were happy with the price of the breakfast."
    • 6.7 "Service is ok."
      5.2 "52% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
      6.0 "Housekeeping was ok, according to 60%."
    • 5.7 "Breakfast is mediocre."
    • 3.9 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
    • 2.8 "Awful rooms."
      2.3 "77% said rooms were dirty."
      3.6 "64% didn't like the uncomfortable beds."
      2.1 "79% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      0.9 "91% said the bathroom was dirty."
      2.2 "78% had problems with the shower."
      0.2 "98% found problems with the furniture."
      0.8 "For 92%, the rooms looked old."
      0.0 "100% thought the tv was sub-standard."
      3.3 "67% were unhappy with the view."
    • 2.5 "Food is inedible."
      3.6 "64% said the pork dishes didn't taste good."
      0.7 "93% did not like the vegetable dishes."
    • 2.3 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
      1.9 "81% thought it was rather dirty."
    • 2.2 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    5.9 OK
    Based on 460 reviews
    • 8.8 "Location is great."
      9.4 "City centre within easy reach, said 94%."
    • 6.6 "Average value."
    • 6.3 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.0 "50% said the reception staff was ok."
    • 5.4 "Breakfast is mediocre."
    • 3.2 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
    • 2.6 "Food is inedible."
    • 2.2 "Awful rooms."
      2.1 "79% complained about the bathroom."
      2.9 "71% didn't like the uncomfortable beds."
      2.2 "78% said rooms were dirty."
      0.2 "98% thought they were poorly maintained."
      0.9 "91% said the bathroom was dirty."
      0.3 "97% found problems with the furniture."
      2.1 "79% had problems with the shower."
      0.8 "For 92%, the rooms looked old."
    • 2.1 "Generally quite dirty."
      2.2 "78% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
      1.8 "82% thought it was rather dirty."
    • 2.1 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall rating

    6.2 Good
    Based on 236 reviews
    • 8.7 "Location is great."
    • 6.9 "Average value."
    • 6.8 "Service is ok."
      5.2 "52% said the reception staff was ok."
    • 5.8 "Breakfast is mediocre."
    • 4.0 "Not very comfortable."
      3.4 "66% didn't like the uncomfortable beds."
    • 2.9 "Awful rooms."
      2.1 "79% said rooms were dirty."
      3.4 "66% didn't like the uncomfortable beds."
      2.2 "78% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      0.8 "92% said the bathroom was dirty."
      0.1 "99% found problems with the furniture."
      0.7 "For 93%, the rooms looked old."
    • 2.0 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
    • 2.0 "Generally quite dirty."
      2.1 "79% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
      1.9 "81% thought it was rather dirty."
    • 1.9 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall rating

    6.0 OK
    Based on 547 reviews
    • 8.5 "Location is great."
      9.3 "City centre within easy reach, said 93%."
    • 6.8 "Average value."
    • 6.5 "Service is ok."
      5.1 "51% said the reception staff was ok."
      5.4 "Only 54% thought the service was professional."
    • 5.9 "Breakfast is mediocre."
    • 3.5 "Not very comfortable."
      3.6 "64% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
      3.5 "65% thought it was too noisy."
    • 2.7 "Awful rooms."
      2.5 "75% said rooms were dirty."
      3.6 "64% didn't like the uncomfortable beds."
      2.2 "78% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      4.6 "54% said rooms were small."
      2.5 "75% had problems with the shower."
      0.3 "97% found problems with the furniture."
      0.9 "For 91%, the rooms looked old."
      0.8 "92% said the bathroom was dirty."
      0.0 "100% thought the tv was sub-standard."
      3.5 "65% were unhappy with the view."
    • 2.6 "Food is inedible."
    • 2.5 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
    • 2.0 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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