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Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
staff was very nice, location was perfect, room service breakfast was great
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
Great location, nice rooms and we thought the price was really reasonable.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
The bed was not very comfortable which is dissapointing from a hotel of this standard
Location and standards
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Location is good. staff are excellent and very nice. Nothing
Excellent location, general good quality hotel cold
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
Very comfortable bed and pillows
Great location for bars and restaurants.
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
Perfect location It is really 4*. No 5*.
Nice design and location Couldn't sleep because of poor noise isolation of room over street
Clean new rooms, free fast internet, excellent GYM, location
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
Excelent location, good breakfast
You can't get a better location than this. Very nice front desk people. Breakfast was rich and the service amazing. Loved their waffle maker. Overall good experience. I wish they had milk alternatives like soy, almond or lactose free milk. The chocolate store in the building is touristy and overpriced, the service is terrible; even if its not the same business than the hotel, the hotel should not promote it or recommend it (they give you a 10% discount if you are a guest) The glass divider in the shower is dangerous, they are not firmly attached.
Clients are very good taking care of.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
Location near the Grand Place, internet service, godd breakfast and helpful staff.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
Very much so!!!
The Staff were always very friendly, welcoming and smiling. This made it easy to approach them about anything. The room and facilities there were really very good.
the condition of the room and bathroom is 3 star at it's best, not a 4 star hotel
big & silent room
--> TLDR? This hotel was a nightmare because of: - No working water for 2 days without notice! - Rude and unprofessional staff (arguing in the hall for 40 minutes) - The worst water pressure - Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom) Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here. After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do. We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. So...you didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then. The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes. I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day. I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror. That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.
Location and price, perfectly adequate Noise from hall, some maintenance issues in room
Very modern, clean and comfortable rooms. Having a room at the end of the hallway (no noise) and with windows opening at the front and the back of the room was surely a bonus. Staff at the desk spoke many languages, unfortunately Dutch was not one of them.
Hotel was fine - very close to Gare Centrale and Grand Place Breakfast was ridiculously expensive 21 € - and was not worth the money - just a standard buffet
Nothing. Rip off. Totally overpriced
Location close to the Grand Place. The bar was only open at certain times. I was also surprised that there were no coffee/tea making facilities in the room.
Good central location, the breakfast was very good and I would stay here again
The fact that it was really central location in the capital and easy !
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
Its location no
They didn't have guilt. They had blanket with sheets!
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
Location The internet connection because is paid.
Location, hotel decor.
Very good location, close to Grand Place Easy to get there from the airport
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Location of your hotel is always key when traveling. this had an excellent location near the Grand Place and a short walk to the tour office which was the meeting point for all our tours. The rooms were not really cleaned properly. Trash was taken out but quite a number of trash was left strewn on the floor in both the room and bathroom. Large trash items like empty water bottles were left behind as well as kleenex. This happened twice. Also toiletries were not replenished properly. Bad cleaning service for sure. Toilet was separate from the bathroom which is odd so there was no water within reach. Wifi was not working in the room until I checked if it was included in the package and they fixed it but not after several attempts. The food in the restaurants downstairs were also too expensive. Not really commensurate with the prices outside where there were many restaurants.
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
The perfect location
Near the center;the kindness of the staff;price worth
room superbly equipped and furnished. Sometimes difficult to get service in the restaurant and bar
Great location. Great decor. The hotel truly conveys an air of luxury and expensive design. Ideal for a weekend stay. Not all lights in the room were working.
The atmosphere in the hotel and also the staff and their friendliness. No.
Architecture, Decoration, Room and coffee Room was small, hotel is small but very luxurious and modern
Excellent value, room, price, hamman, sport, bathroom, nespresso and bed. I am in Brussel on a regular basis, but did not select for my next visits because price delta was to big with Radisson Blu (80€). For a smaller delta I would have selected The Dominican. Nothing
Our room was spacious and we were impressed with the bathroom and amenities. We didn't get the same room rate on the additional day we stayed (due to the Belgium rail/bus strike). Consequently, we had to pay a higher rate for the day on top of the amount we were paying for a room in Bruges that we couldn't get, to due to the strike.
sophisticated furniture and atmosphere of room I prefer normal inner shoes style.
Great location. Helpful and friendly staff. Our room was spacious and comfortable. The only negative is breakfast is not included. One can choose to pay €27 per person, a hefty price for eggs & toast.
This hotel was absolutely amazing! My husband and I were road tripping through Europe and stopped in Brussels on a whim. This hotel and city ended up being our absolute favorite. It is a beautiful hotel, with excellent staff, and the facilities are great. We can't wait to travel back and stay at the Dominican again.
The design and atmoshere
The comfortable bed, the nespresso machine, the location, the kind staff, We had a bathroom with the shower in the middle of the room, so that the whole room was flooded after the shower. The view of our room showed on the restaurant, we would have preferred another view.
very attractive boutique hotel with upscale ambience. The rooms were very well appointed, comfortable and contemporary. Brand new renovations in November, so it feels new, but in the setting of an old monestary building. Very hip.
The understated elegance of this former ambassadors residence made it feel like a privilige to stay here. The junior suite the 'folon suite" was very spacious and the decor was full of character. The sumptious bar and residents lounge were just wonderful- so peaceful. the staff were friendly, courteous and very helpful. The location was suberb in the city but very quiet and tranquil with reasonably priced parking nearby. For the traveling connosieur who expects atmosphere. service and luxury in a 17th Century historic setting. What a wonderful experience!
Room was unique and had great character and lots of space.
The location of this Hotel is very good.
excellent location discounted weekend room for single use turned out to be on top floor with no lift and no view of the garden - fair value, but not the great bargain it first seemed.
This is one well situated classy hotel that represented great VFM. N/a
Great location, very clean, staff very helpfull No elevator to our top floor.
The location, the historical character, the style, the comfort and the theme originality. nothing
Hotel was right in the middle of everything you would want to see. Taxis out front and all tourist sights like royal palace and statues are around the corner.
Excellent location just in the centre of Brussels; a historical place occupied by the hotel
The location, near the train connection to the airport, was great. The hotel was quaint, and had everything we needed. Our room was across an outdoor courtyard (which was pretty), inside, up an elevator to the 4th floor, then up another flight of stairs.
everything!! probably the size and appointments of the room were the biggest and best surprise. Best European hotel I've ever stayed at. If I weren't traveling light, I suppose I wouldn't want to lug my suitcase up a flight of stairs. But I DO travel light and the stairs are part of what makes this hotel what it is.
Trendy modern feel to hotel. Excellent buffet breakfast everything was fresh. Good heating and hot water. Comfy beds.Lovely efficient staff. When having window open for ventilation there was noise during the early morning from the foyer.
Good bed, near train station and in the city center.Good soap in bathroom, not in a small bottle. Environmental preservation all around. The hotel needs a bit of refurbishing, it is starting to show some wear and tear.Maybe some extra help at the reception would be a good idea to speed up checking in and checking out.
Very good location, eco-friendly hotel Old and very used looking rooms, very dark because of small windows. Very little difference between standard and superior rooms
Very comfortable hotel, very good location, good services. Nothing particular, maybe it is more for business than for turism. It lacks some "charm".
The hotel is in an excellent location for amenities, facilities and sightseeing. Quality of food and accommodation is very good None
A nice, clean and comfortable room, friendly staff. And of course, the location of the hotel is just perfect.
Friendly staff, Goodbreakfast, Nice and soft bed.
Although it is a small hotel, it has everything that is needed for a hotel. It is a nice hotel in a good location. The breakfast is nice too. The air-con unit is not working for the whole hotel during our 2 days stay there. But luckily the weather in Brussels is cooling and we do not really rely on the air-con unit.
Very convenient and provided what I needed (for a short business trip). Breakfast was a bit so-so, considering the cost.
Great location, very clean Very basic accommodation for the price, noisy
perfect location, great clean rooms, great service & facilities - 100% recommended Our room was on level 6 - and the lift went to level 5 only so we had to carry 2 large luggages by hand using the stairs, and that is very unpleasant especially after a 3-hour train journey.
Very good location, everything is around th hotel. The breakfast was excellent and the rooms are very well furnished There was no ınternet connection at the hotel
Great location very near the center and the train station
I didn't like anything particulary. all very basic for the price. The rooms are cold and noisy. You can hear your neibour and doors banging.
The location was excellent Very long process t check out
The hotel is located right in the middle of all the touristy sights you want to see in the grand place. The staff is great they speak English and 7 other different languages. The rooms are clean and the bed is comfortable. What I didn't like was that breakfast was not included and the city tax you have to paid at the end of your stay. City tax is about 4.75 euros per day.
Very close to the town and train station. Great breakfast. Our room was a nonsmoking room which smelled badly of smoke, maid did nothing to improve the problem after complaining to hotel mg.
Great location, reasonable prices at the bar. Everything was extra, breakfast, luggage room, (wi-fi access expensive)
Breakfast is OK, but could be better for 14 EUR. There are several places nearby you can get breakfast for less. Great location and confortable stay. I recommend it.