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|Distance to city centre||3.3 km|
|Nearest airport||Kuala Lumpur Intl|
|Distance to airport||45.7 km|
|"The bed if super comfy."||(in 81 reviews)|
|"Staff were great, always smile"||(in 129 reviews)|
|"Comfortable and near shopping centre"||(in 68 reviews)|
|"It was under major renovation."||(in 19 reviews)|
|"The service Apartment is in a round down state."||(in 10 reviews)|
|bed extra||in 103 reviews|
|bedroom apartment||in 40 reviews|
|buffet breakfast||in 172 reviews|
|club lounge||in 26 reviews|
|deluxe room||in 271 reviews|
|desk and concierge||in 19 reviews|
|excellent view||in 44 reviews|
|great location||in 265 reviews|
|hotel at a great||in 111 reviews|
|near shopping mall||in 83 reviews|
|overhead bridge||in 16 reviews|
|pavilion mall||in 57 reviews|
|pavilion shopping||in 10 reviews|
|shopping centre||in 11 reviews|
|smoking room||in 18 reviews|
|staff are friendly||in 201 reviews|
|swimming pool||in 47 reviews|
|twin tower||in 35 reviews|
|undergoing renovation||in 38 reviews|
Nice hotel, front-desk staff not so great
The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.
The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.
location and looks
The lobby and rooms were lovely. The F&B was great also.
The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.
Nice hotel with horrible front desk staff
Overall nice clean hotel with big room and adequate facilities
The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
Strategically located in the centre of the city, this 5-star hotel makes for an excellent base in Kuala Lumpur. Featuring views of Petronas Towers, it also provides a wide range of facilities, such as a beauty centre, a sauna and an outdoor pool.
Guests can enjoy the sun on the terrace or have a drink at the bar. It also offers family-friendly amenities, with room layouts and services for families of any size, as well as a kids pool and a kids club. After a long day discovering the local area, Sompotom is an ideal place to unwind with massage services.
Every contemporary room at Pullman Kuala Lumpur City Centre Hotel & Residences comes with a kitchen and slippers, while the bathrooms offer bathrobes and hair dryers. They all feature a kitchenette, a mini bar and an in-room dining area.
Guests of Pullman Kuala Lumpur City Centre Hotel & Residences are welcome to sample Chinese cuisine at Tai Zi Heen, or try international and local dishes at Eccucino. Room service is available around the clock, and a large variety of restaurants and cafés can also be found nearby.
Kuala Lumpur's attractions, such as Fahrenheit 88 Mall, are easily accessible on foot from Pullman Kuala Lumpur City Centre Hotel & Residences. The surrounding area is also well known for its shops and boutiques.
Based on 13,948 reviews
Policies vary by room type and provider.
|Kuala Lumpur Abdul Aziz Shah||17.9 km|
|Kuala Lumpur Intl||45.7 km|
|Kuala Lumpur Sentral||3.6 km|